Dir Sir or Madam,
This letter serves as a formal request for a refund on the failed transaction that I made through your Billdesk payment gateway, through LIC Customer (mobile application).
I paid a LIC Policy Premium [ LIC Policy Number :[protected] ] on 27/08/2021, and paid a total amount of INR. 2770.58 by AXIS BANK Credit card (Credit Card NO: [protected]).
It seems that the connection error was occurred and shown up some error. It didn't shown any reference id, in a few minutes the amount was debited from credit card, but policy premium isn't paid still now.
I read your terms and conditions, and I am well aware that customers are entitled to a refund for a failed transaction.
I attached the screenshot of a mail receipt that I got with the credit card as proof it was paid through the Billdesk payment gateway.
I hope to hear from you soon about the procedures for receiving a refund.
Sincerely,
MUNIYAN M
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I really appreciate your help...
thank you.
Dir Sir or Madam,
Really, thank you for your responsiveness...
I am very glad to tell you that the transaction issue is resolved now.
The amount is successfully paid to the merchant.
I really appreciate help you done for me...
Thanking You,
Sincerely,
MUNIYAN M