[Resolved]  Billdesk — Requesting a refund of failed transaction

Address:

kanchipuram

Dir Sir or Madam,

This letter serves as a formal request for a refund on the failed transaction that I made through your Billdesk payment gateway, through LIC Customer (mobile application).

I paid a LIC Policy Premium [ LIC Policy Number :[protected] ] on 27/08/2021, and paid a total amount of INR. 2770.58 by AXIS BANK Credit card (Credit Card NO: [protected]).
It seems that the connection error was occurred and shown up some error. It didn't shown any reference id, in a few minutes the amount was debited from credit card, but policy premium isn't paid still now.
I read your terms and conditions, and I am well aware that customers are entitled to a refund for a failed transaction.

I attached the screenshot of a mail receipt that I got with the credit card as proof it was paid through the Billdesk payment gateway.

I hope to hear from you soon about the procedures for receiving a refund.

Sincerely,

MUNIYAN M