Billdesk — telephone bill amount of rs 289 deducted from account but bill not paid

Address:

Pathankot, Punjab, 145001

Res sir/mam

My query is, i paid my bsnl telephone bill from bsnl portal through
Billdesk gateway on dated 24.11.2017. Amount of 289/- was deducted from
My bank account, but due to some technical issue it was not credited to bsnl
& after lapse of 4 days transaction failed status has been updated in bsnl portal website

But after lapse of 5 days amount of 289/- has not been credited to my bank account (Snapshot of transaction (In bold) is attached herewith for reference)
Kindly tell how many days my amount will refund to me.

Thanking you