Billdesk — unsuccessful transaction, amount yet to be refunded

Hi team,

Want to highlight an issue regarding an unsuccessful transaction, reference number:[protected]. I tried making payment of my rbl credit card through hdfc net banking, amount was deducted from my hdfc saving account, however payment to rbl bank was unsuccessful. I didn't receive my refund till date. I tried connecting with customer support but of no help.

Can you pls look into this and help me out with the issue.

Regards,
Himanshu