Billdeskutil — amount deducted but recharge not successful

I had recharged my jio no. Through 'www.jio.com/Jio/portal' using paytm option. I m prime member so i recharged for 399/- but yet now didn't received that amount on my jio no. 399 /- has been paid to billdeskutil but my jio no. Didn't got any recharge I contacted paytm customer care but they said payment done to billdeskutil so please resolve this problem

Paid Rs.399.00 to BILLDESKutil
on

txn ID:[protected]