Bima Lokpal — Fraudulent issued by ICICI Lombard General insurance company

Address:

18, raghuveer ganj, hapur, 245101, UP

Hi Team,

This is to bring into your notice that I was trying to reach the icicilombard for taking the Senior Citizen Health Insurance for my mother who is diagnosed with cancer in July'20 and undergoing through the treatment of CA Cervix Cancer 1st stage but all the executives clearly denied that they do not cover pre existing cancer even when this option is clearly available in their imobile application. PFA snapshots for the reference and call recording for their continuos denial of not covering the Gynaecology cancer.

Finally, I raised a concern with IRDA with token number-IRDAI Token no.[protected],[protected] then only your(GRO)- grievance rederessal manage...finally replied by saying as below-

"Dear Sir,

We write this with reference to your concerns registered with IRDAI vide token number[protected].

As per our telephonic conversation held today, we would like to confirm you that any pre-existing disease Declared by insured and accepted by our Medical UW team will be covered after certain waiting period. For this particular product available on our I-Mobile application we do not have any PED specific waiting period (30 days initial waiting period is there).

Further in regards to your concerns regarding PED ‘Any Gynaecological Breast Cancer’, as this is not a part of permanent exclusion we will cover the same after initial waiting period of 30 days.

Also an appropriate feedback has been shared with our concern department for non-occurrence of the same in future. We will strive towards improving our customer service standards to give you a better experience henceforth and we request you to treat this incident as an exceptional occurrence and not as an indication of our service levels.

We look forward to serve you.

Regards,
Sunny Karmiyani
Grievance Redressal Manager
Service Quality

Then as per his confirmation, I finally made a payment of Rs. 65, 500 with details as mentioned below:

Transaction id-SB498800
Transaction Date- 4th dec 2020
application number-[protected]
Payment of Rs. 65, 500
IRDAI vide token number[protected],[protected]
Service request number raised with ICICI Lombard[protected]
Grievance Filed in Consumer Forum-2446466

But after the payment, I have made more then 200 calls to [protected] and to icici lombard customer care and more than 10 reminders over emails but they are not responding to me at all and even not picking up the call and even after providing me the approval, they have cancelled my policy.