Bima Lokpal — fraudulent sale of policy by broker and bimalokpal agent

Address:

Gurgaon, Haryana

Hi I bought a policy of HDfC 3 to 4 years ago.
At that time my broker said me that I ll get gurranted Bonus on my policy at maturity around 12 to 14 lakhs I was not mature I was just 21 so I did not have much knowledge about this I bought this to save money for my safe future as I am an orphan. After this to make all things sure I made a call to customer Center of hdfc life insurance and that employee told me that sir you will get the bonus but we could not tell you the exact amount it depends on the performance of company and he included that if the performance will be at the lowest than you will get minimum 4 lakhs at the time of maturity and if it performs great than it will be above 10 lakhs I got satisfaction through that and one day I got a call from IRDAI regarding how your policy amount is being used by the company the company will give you that statement in written format so I said them yes I want it and the very next day I got a call from hdfc life insurance noida. He started to explain the basic information of my policy and then he mentioned that the bonus you will get at maturity is not guaranteed may be you will get or may be you will not and then I suggest me to lodge a file against the broker through bima lokpal he filed a complaint and told me the complaint no. Next day I got a call from bima lokpal Mumbai. He listened my whole story and then he said you can change your policy and company to another policy and company and in hastiness I said him yes and then I bought a policy he suggested me. He said your all money of hdfc life will be sent to your new company Aviva as a third party money but now it is about 5 to 6 months I have no confirmation either my money has sent to Aviva as a third party or not and now those people are just giving me excuses day by day that you will get the statement but I got nothing please help me I have lost my money I saved for my college fees. I have nobody to suggest me the right way please contact me [protected]