Bima Lokpal — Kotak life insurance

Address:	Rajkot, Gujarat, 360001
Website:	kotak life insurance

Dear sir,

I bought two policy from kotak life "head start" plan in year 2007 for 30 lac and 10 lac for my wife. Policy number: 00628897 in the name of babulal mehta for rs. 30 lac.
And 00620671 in the name of chandrika mehta for rs. 10lac.

As per policy terms and agreement i have to pay premium rs. 1, 50, 000 every year and minimum 3 year i have to pay there after it was on my descretion to pay more premium till fund value available to pay mortality charges.

I paid some 6 lac rupees in first 4 year and there after i stop. My policy is still live and running as per policy terms. With my great surprise when i checked there statement i found they didcutting double amount than what specified in mortality charges chart they given with policy document. I complain many time but not satisfactory answer from kotak, i went their local office in rajkot but they also not able to justify deduction.

Now when i enquiry about this the reply i got from total service department is socking, they said there some rider running with your policy for that banifit charges are dedcutting.

I send them my policy and my proposal document but they are not answering.

I need they credit excess unit they deducted from my opted fund along with interest to service my policy till its life.

What is to be done?

Regards
Babulal mehta
B 401, man bandit apartment, 7th street vardhaman nagar, off palace road
Rajkot 360001
Mobile number [protected] and [protected]