Biotrim Labs — Order cancellation

Address:	831011
Website:	[email protected]

For some reason I ordered some Testo Ultra on 13th Feb 2017 and paid Rs.10005 (INR) to biotrimlabs.com. On the same day I wanted to cancel the order and mailed the same at [protected]@biotrimlabs.com. But no response was received from their end.

On 15th Feb I found a online chatting opportunity and chatted with one Mr. Bob. Flatly he declined to accept my cancellation order.

On the next day I received a mail from BioTrim Labs Support saying some of their representative will talk to me shortly. But nobody responded till today.
Again I wrote a mail again requesting to cancel the order and refund my money.
On 20 Feb a mail came from [protected]@biotrimlabs.com saying now they are offering me two ways:
" *Yes, I will accept a 50% discount.
*No, I would like to return my product, pay for S&H, and be charged a restocking fee of 15%. "

On Feb 21 I offered to take the 2nd option. But from that time till now no communication is received from them.

Again I requested them through a mail and said in India Rs.10000 is a big amount and I am not a rich man so please consider my case and refund me my money at the earliest.

If required I can send you copies of mails. Please take some necessary steps. My point is in these days we use many e-commerce sites and after ordering if cancellation is ordered within a specified time say 10 days or so, they accept the cancellation request and refund money. But it seems to me that this site is like a booby trap, if anyone is caught he won't have any chance to escape.

Please sir help me to get out of this trap.

Kind regards,
Onkar Mukherjee