Blue Dart Express — after following up with the concerned department the courier was not handed over to me by the employee

Address:

Raigad, Maharashtra, 410206

After following up with the concern department the courier was not handed over to me by the employee of bluedart of kamothe branch.

The courier was sent to me by the bank but i didn't get the call but got a message that will be delivered to you.
I called the bluedart office they told me to come in the evening but still was not given to me. Behaviour was pathetic and i waited 3 hours just to get my courier.

Courier tracking number - [protected]
Employee name - uday