Bluedart Express — Non Delivery of Courier AWB- No. 42831652824
To, Date – 8th March 2008
M/s Blue Dart Express Ltd
BLUE DART CENTRE
SAHAR AIRPORT ROAD
ANDHERI (E) Mumbai
Sub :- Complain against Non Delivery of Courier AWB- No. 42831652824.
Dear Sir / Madam,
This is refers to complain against Non- Delivery of Courier through “Blue Dart” AWB No. 42831582824”. I would like to inform you that I have a Very Important Courier, which was courier by HDFC Bank through “Blue Dart” AWB No. 42831652824” in fovour of Rajesh Pandey, Address :- 165 Patparganj Industrial Estate, Delhi-92, Mobile No. 09313069798. Your delivery Boy has came with courier at 5:30 PM without any intimation on 07th March 2008, that time I was not in office, on telephone I have requested him to wait for 15-20 minutes in office, but sorry to informing you that before I reach, he has gone from Office, without informing anybody.
Then I have called your Customer Care Call Centre No. 011-32649727, & discussed the same with Ms. Kamini, She has very rude to me & said that packet will be deliver as per their convenient & then again I have discussed with your Supervisor, she has assured to do the delivery before 2:00 PM, to my P.A, she requested to issue a authority letter in her name, but very sorry to inform you that delivery has been not made as per your commitment. The same is for your kind information & action please.
Business Development Manager
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