Blue Dart Express Complaints & Reviews

Hello

This is to inform you about the repeated and utterly disturbing experience that we have been facing with bluedart courier company over the delivery of packages from different companies like yes bank, amazon, indusind bank etc.

Over the last 8-9 months we have been facing a particular issue in regards to a certain delivery/courier boy named halder who is tasked with all bluedart package deliveries nearby our residential address.

Address - 1/1b dharmatala road, flat no 3b, kolkata - 700039.

During this period there have been around 10-12 such instances where we have been deeply inconvenienced/ troubled and traumatically disturbed due to the actions of a certain delivery man called halder who simply refuses to deliver to our address. This is because the man in question would prefer that my 59 year old mother suffering from arthritis come down the two flights of stairs herself and receive every package rather having him come up the stairs and hand deliver them to our doorstep. Such has been a scenario where he has in fact resorted to hurling foul mouthed and abusive language in front of all our neighbours just because she had asked him to come upstairs to deliver the package in question. Such had been the experience that my mom who was presently alone in the house had to breakdown over tears while narrating this experience to my father over the telephone.

This was with regards to package delivery from yes bank. Since then we have faced 6-7 more such cases where initially this scenario simply repeated itself till the delivery boy halder decided to simply write off packages meant for our address as "refused to accept" even before attempting to deliver the package.in such cases without any fault of ours the package would simply get returned to the shipping address and deeply cause inconvenience to us. It took us a number of such cases for us to understand what had been happening all this while.

Since then and to this day we have been inconvenienced numerous times like this. The latest being a debit card delivery for my company which as a result of the sheer arrogance, incompetence, inhumanity, bitterness and sheer hatred of this individual that the package has been delayed by more than three weeks and consequently financially cost my company a massive sum of money. Hence i am taking the time to finally register this complaint and bring the actions of this man to your notice. As usual he again reported this packages as refused to accept rather than actually come over and deliver this. As a result, unable to understand what had happened i have been strongly blaming the bank, its management and the branch heads for the actions of this delivery boy since even they couldn't explain the actions of their courier partner.

Awb number of indusind package - [protected]

Kindly if possible make sure that this man called halder simply does not handle the delivery of packages to this address. If this continues then i personally will take bluedart to court over the actions of this delivery boy and your employee for the trauma, suffering, mental pressure and embarrassment faced by my mother combined with the financial loss, inconvenience faced by me, my father and other relevant stakeholders and family members because of these actions by this employee of bluedart.

Warm regards
Soham de

I have ordered an watch from facebook link . After placing the order I received no text or email. So o thought it was a fake one. Two days later I recieved a call from the courier blue dart saying u have a parcel u ordered an watch . I said yes. So the next day they delivered me the item . After opening the box I found a broken watch inside. And there is no company details on the invoce.but I hv the number of the guy who delivered me the order His name according to true caller Bapan, phone number -[protected]. He called me yesterday and said I m from blue dart and u hv an order. As blue dart agent recieved my orders payment I want either blue dart to refund me or give the company details from whom they recieved the parcel.

I had placed order on nykaa on 14feb2020. On 18 feb2020 i received a message from blue dart shimla that order could not be delivered due to address related issues. I didn’t get a call from delivery agent. I immediately placed reschedule delivery request for 22feb2020. No attempts were made by bluedart shimla to contact me. I called their toll free number and enquired about my order and they said we will attempt delivery today ie on 22feb2020 or by 24feb2020 for sure. I waited till 24feb2020, but no delivery was made. I gave a call to toll free number and was assured by customer care executive that delivery will be made today itself ie on 24feb2020. At around 20.52h on 24feb2020 i received a message that my order has been delivered at 20.29h and received by sandeep. No one had called me neither i received my order. I immediately contacted their customer care and was told to wait for 24hours. But till now my order has not been delivered at my home address which i had given while placing order. Bluedart shimla hasn’t even bothered to call me and update me. I want an immediate action against this highly irresponsible company.

Worst service ever these people have delivered my cheque book to a wrong address and to a wrong person. Now i am so tensed. I will take this matter to court.

The waybill# [protected]
The cheque book was delivered to some rto shankar. I have no idea who that is.

I can't understand how can the courier service be so horrible. They give important things like this to wrong people without verifying any documents.

I cannot afford to close my bank account for bluedart's mistake i want my cheque book back.

Sir, my waybill no.[protected] cannot delivered the given address, why cannot delivered to the address. The courier man neither come nor a single phone call. Presently staying the given address. Recently previous waybill no. [protected] also as it is happening. I am not satisfied for your courier service. Plz try to delivered same address, the given address is completely correct. If there any problems then call me my no. [protected]

Dear team,

Your delivery executive is such a non responsible person, when he called me i was in meeting later within 15 minutes when i called him he didn't picked my call. I have tried almost 10 times to speak to him but he always dissconnecting my call. And within half an hour he has updated status as customer address is untraceable. I think he is a mad. I have received plenty of couriers from blue dart i don't how the hell he updated that status and that to in half an hours time. Please update or contact me at the earliest on my number [protected].

Hi team,

I have not received my order no. [protected] yet. It is there in zirakpur branch and when i had called there, they are saying that it is undelivered. They as asking me to update my address in the branch first and post that only they will deliver the same.
I had asked them to return back the parcel to the hdfc branch but they are denying for that also. It is really confidential parcel and you guys have kept it with you.

Send this parcel to the hdfc branch asap.

My way bill number is [protected]
Blue dart has delivered my credit card to wrong address
I received a message from the bank that credit card has been delivered to my mailing address and collected by my brother Vijay but I don't know any person by the name Vijay .
I have tried to call blue dart but in vain
Please resolve my issue asap

Delivery service is just utterly disappointing.
There is no call from courier boy and just putting unlocatable destination.
Haven't received the item, not a single call.
They might be returning product.
It has been so many times to other friends and families.
I seriously request you to take a initiative and sue this delivery people.

My icici bank parcel had been delivered to mudigere blue dart, the courier boy politely asked us the distance is too much for him to come so i asked him to keep the parcel with him and said him i will only collect.
Next day i went and waited for an hour nobody was there, there was no phone number on board when asked localities they said the manager he was in another office apart from the regular office, so i went to another office to collect. He misbehaved with me was abusive and and very rude behaviour.
So i request either to take strict action on him or terminate him and replace with professional.
This has happened with so many people he keeps the parcel for 2 to 3 days.
This is really bad and it may affect your rating and service.
When asked icici even they said they will terminate the tie up

Sir,
We have ordered an item in nykaa online they have courier through your bluedart service. It was notified that it would be recieved on 21/02/2020. I have waited all the day for the courier delivery, but agent didnot delivered my parcel. He called me and i told the land mark also, even though he is blaming that there is no such type of land marks. I told him that im at that land mark only. Then immediately he ended the call that he will deliver the parcel tomorrow as if the address i mentioned was not correct. Many times i have ordered the couriers. Im getting the problem only with your blue dart courier services only. If it was urgent also the people are behaving like that in eluru, west godavari andhra pradesh.
Kindly sort out my issue

I have a consignment to be delivered with waybill no :[protected].
There is no one thing right in the bluedart delivery system. Starting with the online tracker, if the status is not updating only to show waiting for information is of no use. Customer care number is just kept to loot the money it seems. Spent 20bucks and tried calling this chargeable customer care but they are not connecting any executive and the menu is so dumb. The major issue in the delivery network is delivery person's professionalism. I received a call and it rang for 3-4 rings and it got cut (Not even time for truecaller to identify the caller is given). I called back to this number after knowing its from bluedart through truecaller. But this guy constantly rejecting my call (Tried 15-20times). After sometime received a message saying unable to locate your address from bluedart. What rubbish you are saying, your service is pathetic. Now the online tracker is updated with this comment (Immediately). Even mail, phone contact i tried every possible way to contact blue dart, no success. You open google search and search for blue dart delivery service... It shows all... If you people don't want to improve your services then why are you continuing this and troubling so many. If the banks and govt deliveries are not there no one prefers bluedart.
If there is any way to put this request to govt for dropping bluedart from all the schemes please let us know!!! Done with bluedart

I'm very disappointed with ongole bluedart service. This has happened twice.

I do not understand why do blue dart do false status update (Address not found) and return the courier back to the origin after contacting me over phone and conforming the address & location?. And saddest part is bluedart made zero attempt to delivery the package and does not respond to calls after that.

Awb#[protected] was undelivered on friday as premises closed however contacted customer care and spoke with saranya to reschedule on monday before 3.00pm as till only 03.00 pm available at home.. Kindly check and confirm.

And also request the delivery boy to call to the registerered number about the time of arrival which would help customers to plan the availablity accordingly...

My package was about to delivered by bluedart. I got the updates via sms that it has been delivered and when i checked the tracking status it was delivered to someone else. I need to know where my package is and why it is not deleivered to the right person. I want my package to be delivered again otherwise i will take the legal action on this. Please look into it at priority. I have already dropped an email twice to the customer service but did not receive any response.

My self vikas kaushal. I have received. A mail from bajaj finserv that your parsel has been dispached on 14-02-20 via blue dart you can track your ref. No. [protected] on blur dart site but regarding my parsel there is no information on ur site. After i call in jalandhar branch but they have also no information regarding my parsel. This is my very urgent parcel. Pls. Deliver it to me as soon as possible. Also screenshot attach below received from bajaj finserv.

Vikas kaushal
[protected]

I got a parcel from my bank through courier for which the delivery person denied to deliver at doorstep. I received call from[protected]. We used to receive parcel at doorstep by this courier the other times. Since we are much satisfied by your service previous times i prefer this service. My bank is sending cards through blue dart and i don't have any other option to receive the same.

My ielts scorecard is dispatched from gurgaon (Haryana) to suryapet (Telangana), the local bluedart agency sent it back to the sender without informing me about anything. They didn't call or tried to find my address, they just resent it without any notice, due to which my admission process in usa got into problem. This is the worst experience i had, when i went to their office they didn't give me details of the sender to request them to send it again, they told it was my mistake.
What's the duty of courier service?: to deliver the courier to the concerned address and call them if they can't find the location.
This bluedart office in suryapet didn't try to find my address nor tried to call/inform me when it is sent back.
Awb# [protected]
Please take necessary action

My courier has not been delivered for a long time. On 10h feb, the courier person informed he was at the gate and i relplied back in 20 mins (As i was in office). Since then they have not delivered the courier.
I have tried to call them and send emails and their replies have been that they will deliver, however the status every day since then is 'undelivered shipment held at location'

The worst courier service I have ever seen. The delivery guy delivered my courier to someone else without even calling me once. The delivery took place without even calling the recipient. How can they compromise with such sensitive issues, they don't even give the contact no. of the delivery person.