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Blue Dart Express Complaints & Reviews

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Updated: Feb 17, 2026
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Bad 😕 It seems that Blue Dart Express has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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S
santoshsatapathy
from Gurgaon, Haryana
Nov 7, 2019
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Address: Gurgaon, Haryana

I am supposed to receive a delivery by my bank and it was supposed to be delivered at my official address as i had changed it before it was out for delivery. Still, your careless and nonsense employees delivered it at my residential address without checking.

After 3 days, your delivery person updates the status for the delivery at my official address as ""need department/extension number" without even bothering to contact me once.

The next day that # comes to deliver the shipment, calls me and i was working obviously so i called him back after 5 minutes and he told me that he has left and cannot even bother to come back again.

The next day, to my surprise, your # employees have forwarded the shipment to my residential address again!

Are you that careless?

Do you even hire educated people? Because i called the customer care and they do not care at all and told me that it will be delivered within 2-3 days.

Why?

Why would any careless person ship it back to my residential address? Because you just care about your money? And you dont care if the product is delivered on time efficiently or not?

Now you will again tell me that it will be redirected at my official address, then that # delivery person will not call me and update it as "consignee not available" when i will be there and maybe not sitting in my office, not working, just # waiting for you to call and me to pick up the call in 2 seconds.

That is how # up your system is and that is how uneducated your employees are.

Probably youll cancel my delivery tomorrow and blame it on me!

I demand a call back from your side to address my concern!
Blue Dart Express customer support has been notified about the posted complaint.
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    ankitku
    Nov 7, 2019
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    Address: Pune, Maharashtra, 411014

    The order was out for delivery on 5th november, but i didn't receive any notification with call/sms/email and the status of the order was set to "prohibited area-entry restricted for delivery". Tracking shows the order was out for delivery on 6th november, but i didn't receive any notification with call/sms/email again and the status was set to "prohibited area-entry restricted for delivery". The parcel has important documents, so can you please resolve the issue and deliver the parcel with notification.
    Blue Dart Express customer support has been notified about the posted complaint.
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      K
      kalyan kumar Gandrala
      from Vijayawada, Andhra Pradesh
      Nov 6, 2019
      Resolved
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      Resolved

      Address: Kotikalapudi, Rangareddy, Andhra Pradesh

      I have purchased one item from amazon on 28th oct2019. But unfortunately without knowing the pathetic service details of bluedart services amazon item was shipped through bluedart for mention track id [protected]. Today 7th nov2019. My item has not been received so far from your good office services always getting message that, "consignee not available so not been delivered, like since 4 days, but unfortunately i was in my house no call, no boy came to delivery, so it is overall fraud from your good office.
      My question is that if your services are not extended upto last milestone of that pincode, why you are accepting bookings for that pincode? You want money money money... Only money na without service, i am very much eagerly waiting for that item, but no use? Your people today told no service for ur pincode, but even amazon is delivering items for my area.
      I want you have to fill my loss due to delay. Can u? How much u can pay, r u responsible? Pl give me reply, then i can publish
      Amazon notifications
      Shipped with blue dart
      Tracking id: [protected]
      Nov 12, 2019
      Complaint marked as Resolved 
      No drastic steps taken by company, we have to approach and i have continuous pursuation with complaint cell and 18602331234 pickup option as even after complaint booking on 6th Nov2019 also 12th nov Nov2019 my item was delivered, with Amazon my return option also over, this is the sitn in many news and bluedart websites revealing that award winner like so, some awards by lobbying also can be taken as I have suffered alot due to your bad and pathetic services I ve commented like above, lobbying, such words. Pl read my story below, After continuous pursuation with bluedart complaint cell and with 18602331234 pick up option the item was received by me vide awb or track I'd- 75139229141, booked and shipment made by Amazon on 30th oct, 2019, my item was delivered on 12th Nov, 2019, after booked a complaint with bluedart write us option on 6th Nov, 2019 the same has not been delivered and even no one contacted so far, again on 11th Nov, 2019 through 18602331234, pick up option I again requested /begged to deliver my product or revert the item to the seller or Amazon, then only bluedart people are responded, and also bluedart officials or partners are giving answers in such a manner that if out of 400 deliveries one delivery is missing means no need to worry or not delivered means this 10% issues are everywhere, and also revealing that bluedart is international company, they never bother about the people one such like you. How such a irresponsible answers they are replying, also if you are service is upto urban areas and commercial entities within cities pl specify your charter, as I am going to complain to consumer forum or related cell regarding your irresponsibility towards delivery of the item and your employees or partners or franchisees rough nature of attitude towards services, the worst ever services I felt in India in, so u pl specify your charter and also pincode coverage either total pincode area or part of that area, after overall reading of my letter on your delayed delivery i am hereby seeking explanation, why had not my losses can be filled by your bluedart on your delayed delivery, and why the complaint cell resplies are delayed ? Pl be inform to me through my email or mobile no specified ... 9494497243, [email protected], G kalyan Kumar
      Blue Dart Express customer support has been notified about the posted complaint.
      View replies
      After continuous pursuation with bluedart complaint cell and with [protected] pick up option the item was received by me vide awb or track I'd- [protected], booked and shipment made by Amazon on 30th Nov, 2019, my item was delivered on 12th Nov, 2019, after booked a complaint with bluedart write us option on 6th Nov, 2019 the same has not been delivered and even non one contacted so far, again on 11th Nov, 2019 through [protected], pick up option I again requested to deliver my product or revert the item to the seller or Amazon, then only bluedart people are responded, and also bluedart officials or partners I don, t know are giving answers in such a manner that if out of 400 deliveries one delivery is missing or not delivered means this 10% issues are everywhere, and also revealing that bluedart is international company, they never bother about the people one such like you. How such a irresponsible answers they are replying, also if you are service is upto urban areas and commercial entities within cities pl specify your charter, as I am going to complain to consumer forum or related cell rdg your irresponsibility towards delivery of the item and your employees or partners or franchisees rough nature of attitude towards services, the worst ever services I felt in India in rural sectors, so u pl specify your charter and also pincode coverage either total pincode area or part of that area, after overall reading of my letter on your delayed delivery i am hereby seeking explanation, why had not my losses can be filled by your bluedart on your delayed delivery, and why the complaint cell resplies are delayed ? Pl be inform to me through my email or mobile no specified ... [protected], [protected]@gmail.com, G kalyan Kumar
      Reply
      kalyan kumar Gandrala's [Complaint's author] reply, Nov 12, 2019
      The shipment date was mentioned 30th nov2019 instead of 30th oct, 2019 pp be vondidered
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        B
        Basu.pras
        from Mumbai, Maharashtra
        Nov 6, 2019
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        Address: Kolkata, West Bengal, 700075

        My SBI bank Credit card shipment is return(Ref no:EV[protected]) due to I was not available in mentioned delivery address. Please delivered the above shipment.in my current address. Kindly find below address for your delivery purpose.
        Address: 37/7 East Road, New Santoshpur, kolkata-700075 Thanks in Advance for your cooperation and support. With best regards-Praenjit Basu
        Blue Dart Express customer support has been notified about the posted complaint.
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          D
          dev_1991
          from Mumbai, Maharashtra
          Nov 6, 2019
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          Address: 700156

          Hi team,

          I have a delivery scheduled with bluedart on 4th november 2019 for which theye were unable to deliver due to restricted access area... They did not called me when they tried to deliver my courier or else i would have excorted them... For past two days my shipment is held at the service centre. I called my bank and they have updated my office extension number on 4th november itself however no further delivery attempt made from the courier service. I am in urgent need for the card. My awb number is [protected]. My name is surya dev tiwari. My post code for delivery is 700156. My contact details are [protected]/[protected] (If not found on the previous number)

          Request you to deliver my shipment at the earliest.

          Regards
          Surya
          Blue Dart Express customer support has been notified about the posted complaint.
          View replies
          Please replace this product I am parheas this beacese other Saree I purchase other saree
          Reply
          The courier boy called me the previous day asking for the address, I guided him and he said he will deliver tomorrow. Now the status in the bluedart tracking site says there is no consignee in that address. In reality they never attempted to deliver, I was at home all day.
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            N
            Nitiiish
            from Mumbai, Maharashtra
            Nov 6, 2019
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            Address: House no 14 main road maharajpur, 470226

            Dear team,

            I have given my address in detail, but the bluedart guy was called
            And told me bluedart service is not available in my area.

            The shipment was arrived at blue dart deori office which is about 16 km. Approx from my house.

            Even after more than one week passed the shipment has not been delivered yet.
            When will it get get delivered?

            If service is not available at my area why you guys picked up parcel?

            I am requesting you to deliver it on mentioned address.

            Nitish bharadwaj
            Sarthak apartment 4rth floor, airoli sector 20b navi mumbai
            Maharashtra
            Pincode - 400708
            Blue Dart Express customer support has been notified about the posted complaint.
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              J
              Jitender Jhakal
              from Hyderabad, Telangana
              Nov 6, 2019
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              Address: IIT hyderabad, Medak, Andhra Pradesh, 502285

              I have not received my delivery from bluedart. It is showing that given address not found. but i have given correct address and also received orders before on the same address. but the delivery man did not even called me once and just put the status address not found. Its very poor service. I need my delivery as soon as possible.
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                N
                Nikithab
                from Hyderabad, Telangana
                Nov 6, 2019
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                Address: 6-3-664/401, 4th Floor, Above Croma Show Room Prestige Rai Towers Somajiguda Main Road, Punjagutta, Hyderabad, Telangana 500018, Hyderabad, Andhra Pradesh, 500018

                I am available in this address but they will update as no such consignee at the given address. They do not call me for guide the direction or what's another problem. Worst service.Please forward this to blue dart courier service for doing some action. I saw first time this type of service worst service in my life.
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                  R
                  Rajeev5171
                  from Dehra Dun, Uttarakhand
                  Nov 6, 2019
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                  At 9 pm the message came that we are delivering your packet today and after that the false remark for unlocatable address was given. Brother who attempt delivery at night?
                  One of the worst delivery company ever!

                  My address is given as h. No. 69, rozayakubpur, greater noida west, near ajnara le garden. Its not in south africa. It is just 3-4 km away from the delivery station (Gaur city).

                  [protected]
                  Blue Dart Express customer support has been notified about the posted complaint.
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                  The courier I wish to be received was returned without information.
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                    C
                    chetanlahane226
                    from Kurduvadi, Maharashtra
                    Nov 5, 2019
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                    Address: Pune, Maharashtra, 413106

                    I ordered realme XT phone from realme store on 27th October 2019, it received in my nearby city on 31 October 2019, delivery service team didn't contacted me and hence cancelled my order on 3rd October 2019 without my permission/knowledge & on 5th October they returned the Order without my permission/knowledge.
                    I continuously contacted realme service team & courier/delivery service team, they just delayed my order day by day by saying you order will be delivered soon or will be delivered tomorrow, i waited but suddenly they returned Order without my permission/knowledge and now blames me,
                    Here they didn't contacted me neither they tried to deliver my order (delivery service team).
                    My order is cash on delivery, they cheated me, especially courier/delivery service team of my City (Indapur, pune-413132) .
                    They returned my order without knowing me or telling me.
                    Realme team & delivery service team cheated me & hurted me ... atlast courier team accepted their mistakes that they returned it without knowing me &contacting me then to they didn't helped me, i pleased them so much for that but they were so disrespectful & careless...I mailed company i contacted them requested them a lot but no help they just cheated me& hurted alot, please take action against them...i tried my best but they just cheated me.

                    Courier boy accept his mistake that he cancelled my order without my knowledge/permission, he not even tried for delivery neither he called me..

                    I WANT MY ORDER, IT SHOULD NOT BE RETURNED...My Order Id[protected] ; track id[protected]

                    My name : Chetan Dattatraya Lahane
                    Mobile number: [protected]
                    Email: [protected]@gmail.com
                    Blue Dart Express customer support has been notified about the posted complaint.
                    Nov 05, 2019
                    Updated by chetanlahane226                     After many complaints they took step but no guarantee of delivery because courier service is so poor in Indapur city Maharashtra-413106(blue dart delivery boy Sudharshan).

                    Nov 06, 2019
                    Updated by chetanlahane226                     After many request they cheated & returned my order back... without verifying they cancelled & returned my order back...mistake of company was that they didn't verified my opinion for cancellations of order (i didn't cancelled my order) & mistake of courier/delivery service team was that they returned my order without my permission/knowledge .. they didn't called me, not even tried to deliver the Order without any notice they returned my order (they cheated me)...strict action should be taken against realme company & delivery service team (blue dart of Indapur-413106)

                    Courier boy accept his mistake that he cancelled my order without my knowledge/permission, he not even tried for delivery neither he called me..& company didn't verified me for that...

                    I WANT MY ORDER, IT SHOULD NOT BE RETURNED...My Order Id[protected] ; track id[protected]

                    My name : Chetan Dattatraya Lahane
                    Mobile number: [protected]
                    Email: [protected]@gmail.com

                    Nov 06, 2019
                    Updated by chetanlahane226                     Boy named Sudharshan cheated me by returning my order without my permission/knowledge, he never called me or tried to call me, i only called him and his delivery team, he cheated me & returned my order ...
                    His contact number is: [protected]

                    Also one delivery boy of his team contact number: [protected] (worst case)
                    I contacted him once or twice from 3rd Nov 2019 on daily basis regarding my order he just delays my order day by day by saying that you order will be delivered tomorrow...hence never delivered...this is clearly cheating...they just cheated me by returning My order without my knowledge/permission even though I contacted them several times...

                    After many request they cheated & returned my order back... without verifying they cancelled & returned my order back...mistake of company was that they didn't verified my opinion for cancellations of order (i didn't cancelled my order) & mistake of courier/delivery service team was that they returned my order without my permission/knowledge .. they didn't called me, not even tried to deliver the Order without any notice they returned my order (they cheated me)...strict action should be taken against realme company & delivery service team (blue dart of Indapur-413106)

                    Courier boy accept his mistake that he cancelled my order without my knowledge/permission, he not even tried for delivery neither he called me..& company didn't verified me for that...

                    I WANT MY ORDER, IT SHOULD NOT BE RETURNED...My Order Id[protected] ; track id[protected]

                    My name : Chetan Dattatraya Lahane
                    Mobile number: [protected]
                    Email: [protected]@gmail.com
                    Nov 06, 2019
                    Updated by chetanlahane226                     It's not blue dart company it is : Delhivery / SSN Logistics...
                    Sorry blue dart (delivery boy Said me name as blue dart)
                    Nov 06, 2019
                    Updated by chetanlahane226                     Courier boy accept his mistake that he cancelled my order without my knowledge/permission, he not even tried for delivery neither he called me..& company didn't verified me for that...

                    I WANT MY ORDER, IT SHOULD NOT BE RETURNED...My Order Id[protected] ; track id[protected]

                    My name : Chetan Dattatraya Lahane
                    Mobile number: [protected]
                    Email: [protected]@gmail.com
                    Updated by chetanlahane226, Nov 06, 2019

                    It's not blue dart company it is : Delhivery / SSN Logistics...
                    Sorry blue dart (delivery boy Said me name as blue dart)
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                      S
                      SARA SRAVAN
                      from Mumbai, Maharashtra
                      Nov 5, 2019
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                      Address: Hyderabad, Hyderabad, Telangana, 500054

                      I want to cancel my order yhdddhrjbebegejhheheheggeyehehegyeheburoebegehsjbevegeuekebrcwgwghwhwvvwcwgwbbwv...⇄ ecehehjebebevevehjenevevehjejebececegjebevevvejeoeksbdvdvjdjdkdkdn dvdjdkdnd dvdhjejejejbddjdjdbdbdhjejejejje
                      Blue Dart Express customer support has been notified about the posted complaint.
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                        D
                        Dr-Alok Singh Chauhan
                        from Noida, Uttar Pradesh
                        Nov 5, 2019
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                        The shipment was arrived at blue dart gaur city office on 2 nov. 2019, which is very near to my house about 5 km. Approx., even after more than two days passed the shipment has not been delivered yet.

                        My shipment tracking number is [protected]

                        I have checked delivery status on 4 nov 2019 at 19:00 then it was showed that out for delivery but after only 8 min at 19:08 status changed as prohibited area - entry restricted for delivery. Only in 8 min status changed as well as i have not received any sms or call also till now.

                        I have received many consignments via various couriers at given same address but this was first time i could not received delivery on time.
                        I am not satisfied with blue dart services.

                        Now on 5 nov. 2019, they have just updated the status "undelivered shipment held at location". When will it get get delivered.# pathetic service. Even the contact no provided by bluedart in unresponsive and not information has been shared that how one can get his parcel delivered. Even the other parcels got delivered by the same courier agency. But in this case they updated the status "undelivered shipment held at location".

                        I have not contacted by bluedart guys by phone or sms till now. My family is also at home since 2 nov 2019 till now 24x7 even parcel is not delivered yet.
                        Blue Dart Express customer support has been notified about the posted complaint.
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                          D
                          Dr. Alok Singh Chauhan
                          from Noida, Uttar Pradesh
                          Nov 5, 2019
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                          The parcel (Waybill: [protected]) was supposed to delivered on 4 nov 2019. I have checked delivery status on 4 nov at 19:00 then it was showed that out for delivery but after only 8 min at 19:08 status changed as prohibited area - entry restricted for delivery. Only in 8 min status changed as well as i have not received any sms or call also till now.

                          Instead the status changed to held at location with tag - prohibited area/ entry restricted for delivery. Today at 14:48 status was updated shipment undelivered reside at location. What is this? Pathetic service from blue dart.

                          Not sure how it happened as i did not receive any call from the bluedart guys when they came to deliver nor any text.

                          Please help me get my parcel asap. Am not sure where to directly contact the people responsible. There is not direct contact number provided for the held location nor the address and the generic helpline is non-responsive. I have complained thrice on blue dart customer care number also.

                          Please connect with me directly on my given contact number in parcel.
                          Blue Dart Express customer support has been notified about the posted complaint.
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                            D
                            Dr-Alok Singh Chauhan
                            from Noida, Uttar Pradesh
                            Nov 5, 2019
                            Resolved
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                            Resolved

                            The shipment was arrived at blue dart gaur city office on 2 nov. 2019, which is very near to my house about 5 km. Approx., even after more than two days passed the shipment has not been delivered yet.

                            My shipment tracking number is [protected]

                            I have checked delivery status at 19:00 then it was showed that out for delivery but after only 8 min at 19:08 status changed as prohibited area - entry restricted for delivery. Only in 8 min status changed as well as i have not received any sms or call also till now.

                            I have received many consignments via various couriers at given same address but this was first time i could not received delivery on time.
                            I am not satisfied with blue dart services.

                            Now on 5 nov. 2019, they have just updated the status "undelivered shipment held at location". When will it get get delivered.# pathetic service. Even the contact no provided by bluedart in unresponsive and not information has been shared that how one can get his parcel delivered. Even the other parcels got delivered by the same courier agency. But in this case they updated the status "undelivered shipment held at location".

                            I have not contacted by bluedart guys by phone or sms till now. My family is also at home since 2 nov 2019 till now 24x7 even parcel is not delivered yet.

                            Kindly do the needful.
                            Nov 5, 2019
                            Complaint marked as Resolved 
                            My problem is not resolved till now. I have not received any mail or sms.
                            Blue Dart Express customer support has been notified about the posted complaint.
                            Nov 05, 2019
                            Updated by Dr-Alok Singh Chauhan                             I have not received any resolution from blue dart express limited till now. So, how can they marked my complaint as Resolved. It is not resolved till now.
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                              R
                              rahul2711
                              Nov 5, 2019
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                              Address: Plot No. H7 or H8, SIPCOT IT PARK, 603103

                              I have requested for passport delivery at blue dart office. Passport has left the visa consulate office since yesterday morning and this blue dart office is hardly 1 hour from consulate office still the status shows 'customer requested future delivery: hal'. Why will i request a future delivery date? I never called them up? What stupidity is this? I am in urgent need of my passport. Please help resolving this asap. My waybill no. - [protected]
                              Blue Dart Express customer support has been notified about the posted complaint.
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                                R
                                Rajeev5171
                                from Dehra Dun, Uttarakhand
                                Nov 5, 2019
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                                Address: Gautam Buddh Nagar, Uttar Pradesh

                                Waybill no. [protected]. Kindly provide my packet at h. No.69, rozayakubpur, greater noida west, near ajnara le garden.
                                You guys always return packets by remarking incomplete address.
                                This time you mentioned incomplete landmark.

                                Your gaur city office is not far away from here. I request you to please deliver my packet without any excuses.

                                My no. Is [protected]
                                Blue Dart Express customer support has been notified about the posted complaint.
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                                  D
                                  Dr. Alok Singh Chauhan
                                  from Noida, Uttar Pradesh
                                  Nov 5, 2019
                                  Resolved
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                                  Resolved

                                  The parcel (Waybill: [protected]) was supposed to delivered on 4 nov 2019. I have checked delivery status on 4 nov at 19:00 then it was showed that out for delivery but after only 8 min at 19:08 status changed as prohibited area - entry restricted for delivery. Only in 8 min status changed as well as i have not received any sms or call also till now.

                                  Instead the status changed to held at location with tag - prohibited area/ entry restricted for delivery

                                  Not sure how it happened as i did not receive any call from the bluedart guys when they came to deliver nor any text.

                                  Please help me get my parcel asap. Am not sure where to directly contact the people responsible. There is not direct contact number provided for the held location nor the address and the generic helpline is non-responsive. I have complained thrice on blue dart customer care number also.

                                  Please connect with me directly on my given contact number in parcel.
                                  Nov 5, 2019
                                  Complaint marked as Resolved 
                                  Not Resolved till now.
                                  Blue Dart Express customer support has been notified about the posted complaint.
                                  Nov 05, 2019
                                  Updated by Dr. Alok Singh Chauhan                                   I have not received any resolution from blue dart till now. How they can marked my complaint as Resolved.

                                  My problem is not resolved till now.
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                                    TrueSarcosm #sarcos
                                    from Mumbai, Maharashtra
                                    Nov 5, 2019
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                                    Hi
                                    My shipment with the away bill number [protected] says it's delivered and received by someone named soman das, this was never delivered to me neither has anyone from blue dart tried to contact me. This is a demand draft from citi bank of my salary. I have called the customer care a couple of time but there's been no proper response. Please rectify this at the earliest. I'll be forced to take drastic steps in this regard.
                                    Blue Dart Express customer support has been notified about the posted complaint.
                                    Nov 05, 2019
                                    Updated by TrueSarcosm #sarcos                                     I was not contacted and neither was any text message sent about this and more over this is a sensitive item, a demand draft which is supposed to be delivered to the recipient after verification of the recipient I have not received a single call or text in this regard but it says delivered this is ridiculous and I will take legal action for all the trouble and trauma that I'm having to go through because of this as this is my salary that was being sent as a demand draft and due to this all my bills are on hold and I'm being harassed by the banks and other whom I need to pay I will take this up legally if not rectified at the earliest
                                    Nov 05, 2019
                                    Updated by TrueSarcosm #sarcos                                     How can be it delivered to some unknown person called soman das without any sort of authentication or attempt at calling the receipt. This is absolutely ridiculous who is soman das there's none with such a name that exists at my address. This is not the first instance a couple of cheque books as well have not been delivered though they say delivered on the website I have been quiet about them but this one I cannot take such incompetence trust me if this is not rectified as the earliest there is going to be a lot of trouble and I will take this up putting everything aside and do whatever it takes to see that the right compensation is done.

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                                      hachu
                                      from Mumbai, Maharashtra
                                      Nov 4, 2019
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                                      Address: 79, Mahalaksmi nagar kathirvedu puzhal, Chennai, Tamil Nadu, 600066

                                      Sir/madam still i didnt receive my courier frm kotak bank bt my mail showed that i was received and delivered by ur person and the tracking no is awb# [protected] its very important courier ur person is didnt wait for 1min to deliver the courier iam very disappointed abt ur company service and i called the person too he didnt respond me tis issue is happened before days also plz consider and slove it soon.
                                      Blue Dart Express customer support has been notified about the posted complaint.
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                                      Item not delivered till date and not contact to me.When I track status shown unlocatable/ Land mark.
                                      How is possible ?
                                      Note Expected date of delivery is 26/10/19 but today is 02/11/2019
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                                        Aritra063
                                        from Kolkata, West Bengal
                                        Nov 4, 2019
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                                        69518259226/shipment not yet delivered

                                        Address: Meena Vatika-3A, Dashdrone, New Town, Kolkata, West Bengal, North 24 Parganas, West Bengal, 700136

                                        Shipment has arrived at the nearest service centre on 1st November. Since then strange statuses are being displayed, 'customer requested future delivery hal', 'prohibited area entry restricted for delivery'. I haven't requested for any future delivery, also, entry is not prohibited in my appartment. It is strange to see this type of statuses from Blue Dart...
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