Blue Dart Express Complaints & Reviews

Shipment booked from: blue dart panathur main road (Besides star market/bazaar) 560103
Date of booking: 25/09/2019
Blue dart courier tracking number: [protected]
Destination pin code: 411057 (Rajiv gandhi infotech park)
Expected date of delivery: 26/09/2019
Delivered to unknown person at unknown location: 26/09/2019

The blue dart shipment has been delivered to unknown person (Called aarti) at unknown location. The intended recipient of the shipment is not aarti. Spoke many executives and wrote a complaint of blue dart website. An executive responded to the complaint in email without reading the description of the complaint. He said the shipment has been delivered but he has noted that it has been delivered to unknown person at unknown location.

I have also recorded the telephonic conversation with the consent of the executives whoever has spoken to me and they admitted that it is their mistake that they delivered to incorrect address and has not called the recipient of the shipment before delivering.

I registered for ielts exam, and ielts team will send documents which is needed to prepare for exam, as per message product was supposed to be delivered on 23rd september, but i haven't received any call or message. Then when i checked the status on 26th september, i was shocked to see that my package has been marked saying "person shifted to new location" without even call how can they mark it as i moved to other location. Then i called customer care, but after so many attempts finally explained them i'm still in same location pls send the package asap they said it will be delivered on 27th september, but again i can see status as they marked i have changed to another location. Without even checking how can they play like this? I need the documents for my exams, it is important for me. Don't spoil the trust people keep on blue dart. Seriously it is worst experience with blue dart.

Team,

I was supposed to receive blue dart courier day before yesterday that is on 25th september however it was not delivered to me. I called your customer care supposed number and asked to deliver to my security guard but i received msg that it is delivered however it's not delivered to my address. I believe it was delivered to wrong address. My order number is [protected]. I have attached confirmation of the order delivery but fyi khem is not my security guard. My guards name is ganesh. Please check and let me know

To
Blue dart DHL
My package Roland SPD 20 is not delivered, why
Is it in hold I paid all the money.
My tracking number is -DBI[protected]
Carrier reference number- 23C[protected]
Seller-David
United Kingdon, London
[protected]
[protected]@amazingeletronics.com
I hope you understand can is it refund then please refund me
Name- ABHISHEK KULLU
[protected]@gmail.com

Your burdwan branch authorized person or employee don't pick up & delivery on time, the guys is irresponsible, adamant, through of speech very bad. Most of the time he came after closing the office and behave rude and enter the office with wear helmet. Several times we warn him but as usual. Some times our office boy goes to road and hand over the packets. The packets are valuable packets there are so many customers "original legal documents". If missing the one we will facing big problem. Today no one come our office and pick up the belonging.
So request to you please take necessary action against burdwan branch and change the guy otherwise we will canceled our aorporate agreement with blue dart.
I, hope resolve the issue on urgent basis.

Dear blue dart express,

My hdfc bank credit card shipment tracking no. Awb#[protected] is return due to i'm not available in mentioned delivery address. Please deliver the above shipment no.in my home address. Kindly below address for your delivery purpose.

Address:
218/68/2/4,
Parappana agrahara village entrance,
Near pepsi godown,
Singasandra post,
Bangalore - 560100
Mob:[protected]

Hellow my name is ritesh and my (Awb no is - [protected]). I have ordered an mobile phone from and unknown source from social media he said to pay me but i wanted to make sure if he is genuine so i asked him for cod to which he said he will do that, and that time he asked me which courier service do i need and that time i use to trust blue dart so i assured him to send it by blue dart and he agreed to it. After 4/5 days i got my package at...

Hellow my name is ritesh and my (Awb no is - [protected]). I have ordered an mobile phone from and unknown source from social media he said to pay me but i wanted to make sure if he is genuine so i asked him for cod to which he said he will do that, and that time he asked me which courier service do i need and that time i use to trust blue dart so i assured him to send it by blue dart and he agreed to it. After 4/5 days i got my package at home my cash was not ready so i told him i will pick it from the blue dart office he said ok, same evening i went to blue dart store in new mumbai kharghar near garkul. There was a guy named manoj patil he has called me before for confirmation if i am going to pick up my product. So i went there and i meet this guy manoj patil.
I told him i want to see my package first before paying (The amt was 17600 rs), his ans was we dont care if there is stone or phone inside the box. Pay money and get your package and our work is done. I dont understand such big companies having so casual attitude towards recivers.
Even then i thought if any thing goes wrong those people will help me out but they didn't. I had my card so i paid online using my kotak debit card, and i paid and took the package and i came out and opend it and i was shocked because i was scamed, i reacived and china modle phone which will not cost 1000 rs even in market and when i tried to complaint about that they clearly said they cant do any thing.
I came home i was stressed out so i thought i should try and contact them so i wrote to them for which i got reply saying sorry for inconvenience we will look into it.
No response later, after some time i dailed there customer service number and i spoke to one lady tht was chennai's center she said she have registerd the complaint there team will look into it. (Time 10am -25 sep -2019) i said her that even if it takes time its fine but just dnt let the money get wired to the senders account on which se said don't worry it wont happen. She also said i will be getting an call same day before 6 pm which i never received.
So after whole day passed i replied to there e-mail and asked the status, they said they are working on it, and same thing they said for many times.. After all that i got an e-mail from them saying your issue's will be taken care by ms pallavi jha and gave me and contact number as well i tried reaching out that number but no one answered. So i waited for that whole day and today (Time 10:14 / 26-sep-2019) i called the customer service again and the guy over the call was asking the same things which i was answering from the thing it happed i said him i want to talk to the senior person over there like talking to him and requesting him to transfer the call to his manager for 20min that person didn't did that, he use to keep me on hold talk to some guys beside him and answer me and at end he said we are not responsible for what has happened to you. And we cant help you out... And i was shocked and then i again tried to call pallavi jha and someone answered this time that was an guy and when i spoke to him he said its an wrong number. I have all the recordings from the time all this happend so i want my 17600rs back, it was my hardearn money.

We have booked a consignment on 3rd september 2019 (Awb no: [protected]) through blue dart courier. The consignment has not been delivered till date and their customer service team is unable to help. I have also reached out to the local regional office and they are also not doing anything. Following up through calls, mails and twitter for the past 3 weeks with no success. Kindly help.

Hi

I have been waiting for a delivery since a month from 28/8/2019 and i have not received the delivery yet. The courier has been moved alot i have provided one address to be delivered it has been reached till my location and just by updating the status unexpected delay it has been moved to my alternate address location where i would not be available without my consent. They have not called me or any thing many times it has been changed to shipped out for delivery for name sake and no contact has been made to me. Let me be honest they have tried making contact once but they were too late to my described available time so i have requested them to deliver the next business day and that is all they have never again contacted me. They have been moving the courier around. I have been having word with the customer care and the only reply i would receive is the issue has been escalated. The situation is completely outrageous and service is worse.

Regards,
Daniel

Hello team,

I have been waiting for blue dart delivery since 28/8/2019 and today is 25/9/2019 close to a month and it was a courier from rbl bank i has been sent out from noida. The card was shipped to my location earlier. There were unexpected delay in delivery but not one has notified me on calls and it was returned back to the shipper. I again had to request for re-delivery which has been initiated and still now i havent received my courier. I was counting on many things for that and no update has been provided. I have been contacting customer care through emails and i have received replies that the complaint is being forwarded to the concerned team but no resolution has been provided and the courier has not been delivered yet. I would like to mention the tracking number here. [protected] is the tracking number if you can track you can see how many times the shipment has been redirected. This was the second initiation of the delivery and it has been going on since 15 days. This is outrageous and poor service of the shipment company.

Regards,
Daniel

Dear sir
I am vijay talekar
Last week my credit card not delivered to may mentioned address. Because my office time in not allowed mobile. Due to order is dispatch
My waybill no [protected]
Ref no 19i[protected]w1
This may office no after 2pm cal this no...[protected] and extension no.526
But in my office gate are security convinced extension no 526 and my name vijay
Before 2pm deliver cal m may no... Registered plz cooperate. Thank
[protected] my no

I got a checque book ordered from my bank. The courier boy called and asked for the address but never showed up. He immediately put that address not located properly, even though the address is correct and is the permanent address.

All my other posts come to the same address. The courier is laying down there for like 5 days now, and the guy neither picks his phone nor he tells the address.

This is such a pathetic service from blue dart @kashipur. I have also complaint directly to them and receieved following answer. To my surprise even after escalating there has not been any response from the local courier guys.

*
Dear sir/madam,

Please accept our sincere regret for the inconvenience caused in this regard.

We would like to inform you that, we have escalated this issue to the concerned manager to ensure such lapses do not recur and necessary action will be taken against the erring staff.

We have alerted to our concern delivery station to arrange call and delivery at the earliest.

Hello,

I ordered my c type cable from one plus which will be delivered from blue dart.
The date of delivery is 25th of sep but they sent mail on 24th sep saying the item is delivered.
My item from my dart is not delivered to me but they are showing item has delivered.
They neither called me nor hand over the item.
It is very difficult to reach out them on call and no response for mail which i have sent.

This is worst ever experience i have with blue dart, i had never faced this issue before with any other companies.

Please get me through this.

Please help me in this.

Thanks,
Rakesh

Banswara 327001 rajasthan bluedart niether delivery the product not even taking pain to inform costomer to call and intimate, i had till now taken number of parcel from there office there boys never come for delivering product. Even they give feedback that person is not available and product unnecessary get undelivered please take strict action against them

I have not got any call regarding delivery of my package. But they have updated the status as consignee not available, while i was present at the given location. Even i called to the number provided in sms o the blue dart team. But they have not response. This is very unprofessional behavior.
Location chennai
Buying from paytm
Tracking no - [protected]
Consumer electronics

Dear sir /madam

My name s. Md arief from nandalur. I have one delivered in hdfc bank.
Hdfc bank dispatched one document in bule dark service. My awb # [protected] from 21/09/2019 from chennai. 23/09/2019 to received in rajampet branch. But bule dart express executive is not coming to my home still now.

Waybill# [protected] is undelivered for address related issues. Pls contact hdfc for redelivery, else it will be returned to bank within 7 days.

23/09/2019 evening am received above message from bule dart. Already last 3 days back am received one document in bule dart service. It is good service. But some executive not working properly not dressing maintenance & not asking any id proff & no signature & others some executive is sending documents to others person for delivered time (He is not bule dart person)

So kindly do this problem as soon as possible.

Thanks & regards
Arief shaik
[protected]

I receive my last shipment coorect time.. But know my shipment was delaying.. Why it is very important.. Why u delaying... Actual date is 20 but know 23 and it is very important parcel so you would must send me that parcel tommorow... It was too late
Actual date is 20/9/2019 but know date is 24/9/2019... I request you please send me my parcel in short timee

Delivery boy did not contact me... Pls do the needful as soon as possible... Your pan card has been dispatched on 08-sep-2019 by blue dart express ltd courier vide airway bill no. [protected], at the address for communication* indicated by you in the application. The pan card is expected to be delivered by 18-sep-2019.

Thanks and regards
Laabhjit singh
[protected]

My passport (Sent by vfs) was supposed to be delivered today urgently. I had specifically paid for priority service since it was an emergency visa requirement. Unfortunately, due to the irresponsibility of blue dart, there is still no news of my courier even when they know that important items like passports should be taken seriously. I request vfs to opt for other better courier services rather than partnering with a blue dart. They should...