Having discovered that my package has been delivered to another recipient, I immediately reached out to the Blue dart's customer support team by sending three complaint mails back to back at
[email protected]
[email protected]
[email protected] (to Sonia Nair: head of customer support operations at Bluedart).
Do remember to mention your waybill no. and contact no. in each email. I had also reached out to them via Twitter via DM (Twitter handle @BlueDartCares and @BlueDart_).
Shortly afterwards, I received a reply from
[email protected] assuring me of expedient redressal. He called me and connected me with their local management whereupon I came to know that the address on the package was provided as wrong by the Pharmaceutical firm leading to its misplaced delivery. Although, it still doesn't explain why the delivery agent didn't bother to call me upon the supposed successful delivery.
All in all I received my package intact. Thanks to BlueDart for taking up my issue on priority basis.
Other useful links:
https://www.google.com/url?sa=t&source=web&rct=j&url=https://www.bluedart.com/write-to-us&ved=2ahUKEwiJkqirztrlAhWQXCsKHfozBWUQFjAAegQIBxAC&usg=AOvVaw2IJO6ZepWMLr1XyS6oD_-w
https://www.google.com/url?sa=t&source=web&rct=j&url=https://www.bluedart.com/bdmanagement&ved=2ahUKEwiJkqirztrlAhWQXCsKHfozBWUQFjABegQIBxAJ&usg=AOvVaw12ETirwN6QyAByaN00GnDa
P.S: Their customer support no. 18602331234 was non-functional when I tried reaching them.