Blue Dart Express Complaints & Reviews

Dear team,
Date of incident:4-july-2018

I am regret to inform you that i have faced such a pathetic experience from your services from vadodara branch.
The above mentioned consignment is sent to me from gurgaon, in the first place i have received a message yesterday confirming that the consignment is delivered to me at 3.20 pm, it was all a false response updated on the website as the courier was not delivered to me when i contacted the local office its been communicated to me that the system is wrongly updated and thy will rectified this error, by considering it a human error i just ignore it, but i am dejected to inform you that today when i have received the parcel its envelop was opened completely and was totally wet in order words its spoiled completely due to water, i have attached the pics for your reference. Just to reiterate i need a clarification on the below mentioned concerns:

1) why the system is wrongly updated as delivered?? What was the intention behind this?? I can guess the intention of proving that the consignment is delivered in 24 hours just to justify the higher tariff charges from your side, please explain the reason??

2) why the parcel is spoiled and is exposed to open air when its fact that its a rainy season??

3) why the envelop is opened?? Who has opened the sealed envelop?? I need a clarification on this.

Nevertheless to say that blue dart is a international leading courier company and this type of experience is not only challenging the services but also ruining the brand image of the company.
I would want a compensation for this fall.

Looking forward to hear from you.

Hi,

Delivery boy did not come to deliver credit card to my address. On call, he just asked my name and then cut the call. After that i tried calling him multiple times and he did not pick them. This happened yesterday also, when he did not come to my location to deliver the package. Such kind of behavior has increased among delivery boys to just mark as customer not available and not reach the customer to deliver the package.

Bluedart customer care number is irresponsive. Their email address is getting bounced. What kind of service are they giving? Is it doing fraud with people now a days?

They are showing delivery attempted but premises closed. I was present at my address all day. The delivery person didnt even called me one single time and gave such kind of status. Kindly look into this.

I received a sms from you on 30-jun-2018 that my “american express credit card shipment awb number [protected] will be attempted on or after 30-jun-2018.” i got a call from your delivery boy on 2nd july at 7 pm in the evening attempting to deliver at my office address. Since i had just left from office, i replied that i am in need of the shipment urgently so please try to deliver it tomorrow in the first half. The person assured that it will be delivered on tuesday i. E. 3rd july. I waited for the courier all day long and then finally called up bluedart customer care and the representative assured that i would get delivery by evening 6.45 pm. Despite heavy rains i waited in the office till 6.45 yesterday however i still did not receive the shipment. At 9.21 pm, bluedart sends me a message stating that they tried to deliver. Where did you attempt to deliver? I did not receive any call? Why are you sending false messages.

When i check the shipment online it says that delivery was attempted at 5.35 pm and i waited in office till 6.45 pm for this courier. What do you mean “consignee not available”? I need an answer for this. Where exactly did you attempt to deliver.

Please note that this is a corporate credit card and i got my card processed on priority in 3 days time but a professional courier goofed it up by taking a very long time to deliver. While i write this mail i don’t know whether i would ever receive my credit card. I needed the card urgently as i need to do an urgent travel for office related work.

The whole purpose of expediting my card has been lost due to inefficiency of bluedart and the delivery agents. I am awaiting immediate response to my email and delivery of my credit card.

Your website is saying I have received the shipment [protected] but I did not.

Your customer care care phone numbers are either switched off or not answering.

I tried Mumbai, AHAMADABAD AND latur.

Latur Blue dart office not providing any details.
They dais they are responsible for city only not for village area.

Very irresponsible service.

Hello'

I m mohammad abbas holding sbi credit card customer. My credit card has been dispatched via blue dart courier service. But courier deliver person cll to me for receiving of my sbi credit card but when i reach with id proof at couriers location then courier person switch of mobile and move out from present place. I had wait and try many times but courier person give not any response.

Hi team my tracking no is [protected]
Thia parcel has initiated from 27 june bangalore and still it's not delivered to my address and while tracking it it's showing delivered to shailesh i don't know this person to whom they delivered my parcel its very important to me kindly send my parcel in the correct pune address
Contact me if needed y no is there as well

Courier not received, nobody even called me and they are changing status everyday that premises is closed. I specifically told them on phone the first day when a guy came to deliver courier that i will be available at home after 6 pm everyday. But after that day nobody ever showed. This has happened many time whenever i get deliveries from blue dart. I tried calling to mohali bluedart office as well, but nobody picks calls.

They are not even coming to my home to deliver and just change status to premises closed everyday. This is very bad service.

This compalint is against bluedart Ref no.[protected]
My Passport is not delivered till now as i am travelling to italy tomorrow. I called blue dart customer care severel times. 1st at around 12pm, they said it will be delivered by 2pm. Again i called at around 2.30pm, they said will deliver it by 5pm. No one turnedup. Again i called at 5 pm, they said will deliver today, can't tell the exact time. And i can't collect it directly from the corresponding branch also. They said they will call me back, but no call no information about my passport.
I sitting in my house since morning just to collect the passport. But till now no one came.
I have to go to bangalore to catch a flight tomorror. Because of this i canclled the bangalore flight ticket. And i have to book another flight at a premium.
They have wasted lot of my time and its a big loss for me. I dont know if i will travell to italy or not..
Its going to be a huge loss for me.
No one is there to respond regarding this..
Please help..

Dear sir

Am staying at brigade metropolis bangalore and a bluedart courier boy who services the courier to resident has behavioral issue as enters lift which is meant for residents. Does not service lift. Once told fights with ladies of apartment and abusive in nature as the security / gauards of society. They are threat to society and after complain blue dart has not tamed its office boy. This is threat to life and need to be dealt severely and expedited. Regards, uttam

Waybill No : [protected] Reference No :[protected]
Pickup Date 29 June 2018
From Gurgaon
To Bangalore
Status Network Issue, Will Impact Delivery
Expected Date of Delivery 30 June 2018

Status and Scans
Location Details Date Time *
Waybill No : [protected]
Kapashera Ip Shipment Further Connected 30-Jun-2018 05:33
Kapashera Ip Shipment Arrived 30-Jun-2018 00:21br...

Dear sir,
Kindly check this tracking no-[protected]. I got a call from bhadrak office on 26.6.18 that they had one my parcel with them. I told them to deliver this in mentioned address. But they told me that they didn't have parcel boy available with them so they can't deliver. What sort of reply this is. Then they just returned my parcel with out informing me.
Never expect such type of service from blue dart.

Hello,

This is regarding a fraudulent activity done by bluedart bachupally office. The expected delivery date for my courier with waybill# [protected] was on 29th june. First thing is that, this was not delivered on that date. And on 30th morning the status was 'out for delivery'. I was waiting for the courier on that day at my home. Afternoon when i checked the status it was updated as "premises closed". How they did updated...

I asked bule dart rep to deliver @ home as i never requested to deliver @ my office. He was arogant and was very unprofessional with his reply and did not understand common hindi. Upon requesting he even informed i might not get my entire kit in its propwr condition. To my surprise when i checked the status today it shows it is returned as no one was available at my home and was locked. I never got any call after the last call made on 26th. Request to give proper training to your people as at the end customer satisfaction is what matters. I[censored]r service remains the same god should help with ur company.

Sir
I m saket kumar holding sbi credit card customer. My credit card has neen dospatch via bluedot courier service. But courier deliver person cll to me for receiving of my sbi credit card but when i reach with id proof at couriers location then courier person switch of mobile and move out from present place. I had wait and try many times but courier person give not any response. Courier person mobile no is [protected]. My contact no is [protected].

Complain regarding the shipment of way bill no [protected].Without visiting or contacting me, the delivery person updated the shipment status as "No such consignee at the given address".I am really sorry to say their employee are not good enough to deliver. Their employees are not responsible regarding delivery. They are saying that they can't find the address. Whereas I am using Amazon, flipkart and there was no problem regarding delivery of products.

Sir/madam,
Axis bank has sent me an courier of the debit card and i have shifted to the different address can you please change the delivery address and its extremely important. I am ready to pay the extra charges for the delivery.

Please notify me as soon as possible.
Way bill no:[protected]
Reference no.:[protected]

Past address:73, samrat residency, ankleshwar, gujarat (393001)
Present address:88, sunder nagar, raisen road bhopal, mp (462021)
Contact no:[protected], [protected]

Waybill NO [protected] yours courier boy says i reach will my address i cant giving yours given address otherwise i will send back this packet, he shouted and says reach within 2 min otherwise i am going . his behavior is very bad, this is very important packet for me that's way i reach and collect the courier from him. from last month i already got 3 or 4 packet at same address without any problem, but this first time i am shocked about this type of service with big best company blue dart, the boy name is rajesh singh, waiting for yours reply
regards
PARVEZ
[protected]
capital.[protected]@ymail.com

This is to draw your kind attention to the unsatisfactory service of your company. Today on 30/06/2018, there was the delivery of my british council shipment with track no.[protected]. For this, one of your delivery executive named mr. Karan rang me with his mobile no. [protected] and surprisingly he asked me to come 10 kilometres away from my mailing address and take the shipment. I requested him to deliver the packet at the given address. Then he said, this courier will be sent back to british council and with his totally unprofessional language he suggested me a complaint against him and he sent the remarks "consignee's address incorrect".
Being such a reputed courier company, i never expected such an irresponsible behaviour and i have still not received that courier which is important to me.
Please look into the matter as soon as possible.
Looking forward for your prompt response.

Your's sincerely,
Nishi kant
Mob-[protected]

Hi sir, my courier has arrived at your office since 23 June 2018, & still I don't get my courier. Moreover, your courier boy is not receive my call... However, famous building of city is police station, then how can u can't find it ? Provid me satisfied solution. Otherwise I have to contact main office of blue dart courier.

Thanking you
PRASHANT MAKWANA
[protected]