| Address: Gurgaon, Haryana, 122001 |
| Website: nttdata.com |
We send the courier from Gurgaon to Noida Extension after discussion that it will reach there next day on dated 08/02/2018.
But Online Blue Dart is updating the status that Address incomplete and they need land mark information.
I called customer care on 11 Feb, 2018, they confirmed me on 12 Feb, it will reach. They sent it to wrong address due to non availability of proper address.
Again today on dated 13 Feb, 2018, i called again to customer care after checking the wrong status (Address Incomplete and landmark needed), we informed them, why are they updating wrong status.
My Question is : 1. This Parcel is going to Delhi Public World School in Noida Extension (Is it not Landmark itself).
2. We Gave proper detailed address and mentioned two mobile numbers for communication with concern person.
3. I have given my mobile number to on that parcel.
We sent Admission form for our kid due to last date was 10 Feb, 2018. But There is no clarity from Blue Dart side. I discussed with school in inform them regarding this delay and ask them to give us one more day to deliver as Blue Dart promise.
I am really very frustrated with services, as i sent this parcel from my office courier service. I will provide my feedback on this and ask them to take appropriate action and planning to use my consumer rights too with this type of misleading updates on their Portal.
Regards,
Sandeep
Blue Dart Express customer support has been notified about the posted complaint.
Feb 13, 2018
Updated by sandeep12 gupta Discuss with their customer representative again in evening. First they confirm me their is no proper address, you mentioned only Name and courier it.
I informed them, i am literate and know, how to post the courier? After that customer service representative confirm that they have full address and they will make sure it could reach on destination.
Waiting for next updates from their side. They are harassing us during the discussion, trying to fool us by their act and justifying their mistakes.
So I want to return my Order no-13377.