Blue Dart Express Complaints & Reviews

I am supposed to receive a package from hdfc through blue dart. I’m following this since 22/11/17. I have not received the package till today. I have called the customer care thrice and confirmed my address location and timing available to receive the package. Still they are delivering to my office address at different timings which i’m not available. And the delivery boy is abusing me over phone for not available. The delivery boy called me on 28/11/2017 @ 11:50am. I won’t prefer blue dart anymore. Their service and customer experience is very bad. They aren’t even qualified to do a customer service. No knowledge among staff and no respect to customer

Blue dart shipment no [protected].

[protected]- delivery boy was arrogant he called me for address guidance, i was guiding him but he was not ready to listen - was insisting on come where he is standing, he told i'm not your servant n also abused with no reason, kindly sack him on priority.

Bcoz of him i'm not getting my parcel - he is spoiling blue dart goodwill.

Kindly take strict disciplinary action against him.

Deliver my parcel urgent asap.

I had ordered a gift card for my friend's wedding and she is staying with her cousin. These guys did not give me any information nor called me at all and said consignee not at the address. Now after complaining with the bank they said that since my friend was not there they cannot deliver it to her address as the surnames do not match. Is this fair? I have called multiple times and told them that i am the person who ordered the card and i am saying please deliver it to the address given, they refused to do so. Is this acceptable.

Hi,

I want to register a compalin regarding the stubborn behaviour of one of your employee named lakhan deokar.

I had 2 couriers from bank to be delievered in which it was mentioned to show any govt. Id proof but he asked for my office which i didnt have at that time. He was very when i tried to explain him that this is what bank is asking us to show.

Then in when he came for redelivery he didnt come to the location instead asked me to come down. When i asked about he said “lena h to lo wrna m zara, jo krna h krlena”

I had to request him deliever my courier even i had my office id card with me.

This is a very inhospitable behaviour from blue dart.

At the time of delivery they didn't call me for delivery as i was not at home. Then i tried to reach out by calling them on number privided online, i. E. Parvati branch, they didn't answer. So i personally went to find branch office but the building was closed from last 4 moths as address was not updated online. Then i went to near by blue dart branch there they told me they do not make call to deliver credit card and customer should be there to accept it.. (So customer has to wait for there delivery whole day by sitting at home). I requested them i will show you the address proof and my id proof then also they refused to give the credit card. Worst experience of blue dart.

As per telephonic discussion, delivery boy told that he is unable to deliver the courier on the given address in my absence. I think this is not fare. He should deliver to my parents cousins as i confirm him on call.
I also told him to deliver at blue dart office in janakpuri but he denies and disconnect my call and thereafter not pick my call and block my number.
If it is a rule for blue dart than i request you to deliver it...

One parcel is dispatch from delhi, but not receive and when i call to customer care they are saying not having the complete address but till date no one call regarding the same, when i call to dhl in raipur but in that landline they are not able to pick a call,
Very disaster behavior by dhl team.

Requesting you to please call on below mention number, waiting for your response.

Regards
Kalpesh nagadia
Mob: [protected]

I am a ebay and amazon seller. As per the pin code based service availability, we checked the pin code 800009 [patana] one of the our parcel we sent.[waybill number : [protected]] but the item after reaching they send it back saying non serviceable area and and sending back with remark "returned to origin at shipper's request'.
I did not request, the phone number was given was checked and verified and we send the parcel.
To day i called my buyer he said from blue dart person was not ready to deliver the item to his address, and asked to reach his office and collect. He is an old person and requested to deliver to his home. Instead of that they returned the item.
This is the second complaint i am sending you regarding similar case agaist shillong blue dart. I am a online seller and we are paying high rate of service charge to blue dart comparing to other courier agency.
It is you company person s responsibility to deliver the item to the address,
This type of practice will affect your company reputation and business. More than 70 parcel i am sending through blue dart in every month. Now a days we are getting this type of complaint frequently comes from your service, it is affecting a big loss in our sales.

Courier number [protected] sent to kurali on 22 november 2017 but not yet delivered, even i sent through fast courier (Rs.200) for only a two pages document. What the blue dart is doing??? I'm calling to courier service man but he refuses my call again and again.. He needed landmark.. And i gave.. But still my courier is pending. What is this?
I gave full address to them. But still they dont response

Hi, i orders a dryer from purplle.com my waybill no. Is [protected] and it was scheduled to be delivered by 25th november 2017. On 25th i got the message from bluedart that my order is out for delivery but the shippenmt didn't took place and in the evening of 25th i got a phone call from your delivery man that he didn't noticed my parcel when passed near my location he told that my parcel was kept down in his bag so he forgot to deliver it to me so he promised to deliver it to me by 26th but i got a text message from you that my order is not delivered because i wasn't available to take it. It is a very bad experience with you how can i get this type of message when its your delivery man's fault. I am very disappointed by your service please look towards it and take some actions that this type of things never happens again with any one and make some arrangements to deliver my parcel with a sorry for all this fakeness.
Thank you
Saquib khan
Mob. No. - [protected]

Hi,
My shipment aws no is [protected]. I hv not received my credit card since one month due to below reason.
I have received a call of mr. Raj maurya from blue dart for card delivery & i have confirmed the address which is also registered with bank. But as per mr. Raj maurya that is not the correct address & i have to change the address in bank. I just want to inform that i am living on rent & which address provided me by my landlord & which is also mentioned on landlord's id proof, the same address is mentioned in my aadhar card & as well as registered with bank. I am receiving lot of couriers on this address then why mr. Raj maurya or blue dart can not delivered the courier on this address. I just want to inform to mr. Raj maurya that this address is generated by government not by me. I also requested to mr. Raj maurya that if your courier person will not get the correct location then he can call me & i will confirm him the location but he denied & rudely says that provide the correct address otherwise we will not deliver the card. Due to this still i am waiting of my card since 7th of nov.
Kindly take the corrective action on this & sensitize your office staff & tell them how to deal with customer.
Kindly deliver my card asap.

I have a icici credit card to be delivered at my correspondence address the courier guy his name is vinod and no. I got a call from [protected] and he is unable to find my address and i asked him to come to some common point and i will pickup from over there. Then he refused to give me the courier and very rude in call. This is not at all tolerated. He called from vimannagar office and courier need to be delivered in khardi. I am in emergency of card and he is playing with me.

Blue dart express ltd, kalleppuram arcade, 78, 79, 80/25 koonamthai edappally city cochin state kerala pin 682024 contact person mobile[protected], 2354918,
I got a very bad experience from the receptionist that mentioned the above address. And i am feeling so ashamed.. I wont like to happen this incident again for any other person. Please do needful.

Dear blue dart team,

I saw this third time very worst service in blue dart courier, today 24.11.2017, even no one did not contact me, how your people update consignee not available in courier.& also i try reach customer care, the 24x7 number is, incorrect which is update in blue dart website. I never ever seen like this worst service, why your people do the time vest of customer
My courier tracking no is -[protected]

Ref: waybill no. [protected]
Sir/madam,
On 14/11/2017 i send a parcel to my customer [kavitha jain
B7b, neigrihms quarters, mawdiangdiang, shillong 793018, ml]
As per the tracking record it reached the destination on 18/11/2017.
But blue dart person at shillong was not ready to deliver the parcel to my customer at his address. So there was a dispute between blue dart people at shillong and my customer.
The customer paid the shipping charge and it is our duty to reach the customer's address. But blue dart shillong returned the item without my concern and mentioned that "returned to origin at shipper's request". But i did not request and if it comes back i am in loss of a big amount. I need a resolution for this. It is your staffs duty to deliver the item to customer. Instead of that calling the customer to office and deliver the parcel is not the right method of service. We did not expected such type of delivery system from a reputed firm like blue dart. We are paying a high service charge to blue dart for your service. This type of service behavior from blue dart we can not imagine at all.in this issue i lost money as well as our reputation
So i am requesting you to compensate my loss due to inhuman behaviour of shillong blue dart.
Expecting your early response.

With due respect,

T v babu
Thalayolaparambu
Kerala
Pin 686605
Mail id; [protected]@gmail.com

Hi my document nt recd still, [protected] my no, its redirected. why its take too much time, its spoiling ur company images its sure.

in status also not update properly ur customer care also not proper answer.

Pls my document is need urgent do it fast,

Airway bill no.[protected].. Non delivery slip 48921.
Item not delivered even the house was open and people inside. Very poor and casual service. Such poor service has happened many times and we have collected cheque books several times direct from bank.

Their delivery boys should be trained properly and their staff should not be rough with the customers.

Your shipment from citibank is dispatched through blue dart awb [protected] will be delivered by 22-nov-17. Track on http://bluedart.in/?[protected]

My credit card as to be delivered yesterday but that courier boy as not called up before coming as iam into marketing field so i leave my office at 11:30 am so i told that courier boy to come tomorrow before 12pm but that boy not called up again and when iam calling to his number he is not responding, this shows blue dart services

My way bill no [protected] is ready for delivery in today but the delivery excutive is not attempt to delivery at my office i have clerly mation my office address. The guy can not inform to me and close my delivery to give the reason is my address is not locatble. How could be i accept that my address is unlocatable. Reliance jio gallary famous in vidhyavihar west location.

Dear,
Today we get again massage from icici bank for calling for re-deliver the shipment whose, as per your information incomplete address. But now i am living at present address h. N. 542 kulesra, post kulesra gatum budh nagar gr. Noida up 201306.
But now i am requist to you send this shipment my office address as per below
Jay containers services co. Pvt. Ltd
Plot no. 9, udyog vihar, surajpur byepass industrial area, gauram budh nagar up 201306, mob. No. [protected],
Land mark - near hindustan times

Thanks & best regard
Santosh kuamr
Loan a/ cno. Lbnod[protected]