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Blue Dart Express Complaints & Reviews

www.bluedart.com

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Updated: Apr 29, 2026

Complaints 10596

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Bad 😕 It seems that Blue Dart Express has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Address: Kolkata, West Bengal, 700018

Dear sir,

Me sk. N. Haque a csc vle from kolkata-700018 (West bengal). The bluedart delivery person is not delivering the pan card to the door-set of the customers, whereas 'status" showing 'delivered.

Sometimes the person is phoning the customers to come to a particular place of his own choice. The thing is, he is supposed to deliver the goods to the customers door-set, where anyone on behalf can receive the consignment in the absence. When your delivery person asking the customer to come to a particular point, he/she may not be in the range or could reach on time. Another thing came into my notice, that he is demanding rs.40/50 to the customers as a delivery charge. If it is mandatory then why doesn't he provide a bill for that.

Hope you will peep into the matter seriously and looking forward for a positive feed back and better service in near future. Thanking you in anticipations.

Yours faithfully,
Sk. N. Haque

Blue Dart Express customer support has been notified about the posted complaint.

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U

Umasuraj

from Sitapur, Uttar Pradesh

Sep 27, 2017

Delivery of product does not on time properly after shipment is received on time at courier .when we call for query answer is given by representative that their is no manpower so just wait for 4 to 5 days.and this happen many times ..at last we go to courier for receiving our packet.

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Address: Ghaziabad, Uttar Pradesh

Worst courier service ever. The status of the shipment not changed from the past 3-4 days. Unable to locate my shipment, the customer care people say that they can't help me in this problem as we don't know where your shipment is (Is it at the hub or the concerned branch which has to make the delivery, although the 3 days last updated status was pick up from hub).

I tried calling the concerned branch office 20-30 times, but no body picks up the call and also after few calls, the phone went busy which means may be the branch people have put the receiver aside.

Also, the delivery time, they tell you is from 3pm - 6pm, which means that the customer has to take leave from office to receive the delivery.

Totally non customer friendly courier service and the best part is, the higher management know about these gaps but nobody is doing anything to make it better.

Blue Dart Express customer support has been notified about the posted complaint.

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Address: Mumbai City, Maharashtra, 400017

Website: Blue dart

My waybill no.[protected] courier from icici bank which was supposed to receive on[protected], on the same day i have received two courier from vichare and velvex courier both also delivered without any problem both also sent from icici bank and third yours blue dart, on the day the person from bluedart gave me miss call for the landmark his name is kunal and his ph no :- [protected], after receiving miss call from him i was call him continuously...

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Blue dart of north lakhimpur, assam service is very bad. They never deliver parcel at home. We have to request them every time for a delivery. They ask my father who is a senior citizen to come to their office n pick the parcel. Why would we opt for home delivery option if blue dart can't deliver home delivery. Really it's a headache whenever i go for blue dart service of north lakhimpur. Horrible service.

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Address: Mumbai City, Maharashtra, 400010

I have ordered a cell phone from flipkart. I was expected a delivery on the 27th sep 2017. I was informed i should get the parcel by 25th sep 2017. Suddenly i get a message of not dilivered as no one available at premises.
1. My dad is unwell, so if no one than atleast he is always available at home.
2. I was at home till 3pm on 25th sep 2017 and as per your details it shows premises locked at 12.51.
3. Even if you hve come to my premises after 3 my dad and mom both were available at home.
I'm not yet updated with when will i get the dilivery. And if i hve provided my cell number why can't you call when u have reached the place or else atleast provide the details of the person delivering the product. Very disappointed with the services and to be honest it is a complete lie that you providing. Please provide my parcel asap.

No: [protected]

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Address: Pune, Maharashtra

I had a gift parcel sent through a gift portal. I was given the blue dart tracking id
Waybill no. [protected].
It shows shipment delivered but the shipment has not been delivered to the concerned person. It shows some Shweta which I don't even know! No calls were made to the concerned person. Firstly it was supposed to be delivered on previous day. Again without any call the status was put as "consignee not available". Pathetic service!

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Date : 25/09/2017 : waybill no : [protected]

Worst experience.. A delivery guy called me for delivery and i confirmed that will confirm in 10 min and i called customer service that i have taken off from office for this and kindly deliver it. Customer service representative confirmed that delivery will be done before 6 pm. However half day gone and delivery guy called and told me that there is shortage of delivery van so cannot deliver. I wasted whole day plus a leave. Again i called and spoke to customer service called salvi he told me that it will be delivered by 11 p. M however it is not yet delivered and when i checked the status of my wbill "customer requested future delivery: hal" which is not yet all requested by me. Without customer intimation these people are updating the status and just waste time of the customer.

Kindly take a strict action against these people so that they do not waste others time. If something is committed it should be fulfilled
Regards

Blue Dart Express customer support has been notified about the posted complaint.

Sep 25, 2017

Updated by shaji01 Date : 25/09/2017 : Waybill No : [protected]

It is very upsetting to inform that India’s so called “Best courier service” is actually the “WORST COURIER SERVICE” ever. This is not my first instance with Bluedart but the second and now i find it very important to share my experience as now i am sure that Bluedart is the most useless and rubbish courier services i have ever seen.

Worst experience. A delivery guy called me from Mahadevapura, Bengaluru branch for delivery and I told him that I will confirm in 10 min and I called customer service that I have taken off from the office for this and kindly deliver it. Customer service representative confirmed that delivery will be done before 6 oclock. Later delivery guy called around 4 o’clock and told me that there is shortage of delivery van so cannot delivery. If they cannot deliver this they should have told me in the morning I would have gone for my office, I had wasted whole day plus a leave. Again I called and spoke to Customer service called Salvi he told me that it will be delivered by 11 PM however it is not yet delivered and when I checked the status of my WBILL "Customer Requested Future Delivery: Hal" which is not yet all requested by me. Who gave the authorization to update status without intimating the customer. Without customer intimation these people simply updated the status that I have requested to deliver to future delivery.

They have also update in between that there is rain in the area so cannot deliver the consignment. Truth is whole day there were no rain. People like me suffering due to such kind of working culture.

I had invested my entire day for my consignment waiting for it. This clearing shows that they don’t value their customer time which is very disappointing also making customer fool.

If you cannot respect customers time and money then please shut your business and do not give any false commitment.

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Address: Mumbai City, Maharashtra, 400099

Website: www.bluedart.com

Dear sir
My name is anil kumar. This complaint about how this big courier company fools it customer's, one of my friend send me a urgent document courier from jaipur to thasra taluka, kheda district, gujarat booked on 20/09/17 with next day delivery promise but still i haven't received courier, i contacted their customer care no. Many times but no response from there and they are updating courier status regularly.in status they showed the following status : ""shipment out for delivery 22-sep-2017 14:33"",
Out for delivery - details awaited awaited 22-sep-2017 14:51
Shipment out for delivery 23-sep-2017 17:07.
Holiday, delivery on next business day 23-sep-2017 18:36
Shipment out for delivery 25-sep-2017 16:40
Delivery attempted-premises closed 25-sep-2017 20:46

But i have not been contacted any time.

Courier reference no. Waybill no : [protected]

Kindly do the needful
Regards
Anil kumar
Email add. [protected]@gmail.com
Mobile no. [protected]

Blue Dart Express customer support has been notified about the posted complaint.

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K

Kevinmadaan

from Agra, Uttar Pradesh

Sep 26, 2017

I ordered sony headphone from amazon but i didn't received the order yet even though today i got msg that my order is deleiverd today but no order has been deleivered to me i tracking detail of my order is TRACK#[protected]

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Address: Indore, Madhya Pradesh, I

Way bill [protected] reference no [protected] my product from 21 sep on tracking shown out for delivey and then show premises closed and delivery agent dont give a single mobile call too please take strict action for it immediately and try to deliver my product as soon as possible

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Address: Pondicherry, Puducherry

We are newaly started concern in the name of akshya associates, applied pan no. And got allotted pan no. Abjfa4939j. The pan card dispatched by your blue dart express ltd. Courier vide airway bill no.[protected]. We did not received any information or phones in this regard. The courer not deliverd and sent it back to nsdl, mumbai. So we kindly request you to take this complaint and grant me to have my pan card at the earliest.

I need it very urget.

Regards

V. Viswanathan
Partner
Akshaya associates.

Cell. [protected]

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Sep 29, 2017

Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.

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Address: Bangalore, Karnataka, 560100

This is to inform you that under attached slip we have send a laptop from delhi to bangalore.

While shipping the keyboard of same were found damage and not working. However, its was handover to blue dart in good & working condition under supervision.

Request you please advise what to do. As it was shipped under insurance claim.

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V

Venkat Ergadindla

Oct 1, 2020

This is to inform you that under attached slip we have send a laptop from Hyderabad to pune.

While shipping the Laptop damage and not working. However, its was handover to blue dart in good & working condition under supervision.

Request you please advise

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My consignment no is [protected]

I got an call around 12 am that the product will be delivered today and delivery boy said that u should wait at your place it would be delivered around 2 pm. I also check online it's out for delivery. I waited till 3 pm but didn't got any calls from or anyone from bluedart to my place to deliver the parcel. No one come to deliver the parcel..
Next day i check online status of my parcel, there it was mention that it sent back to the origin on the shippers request.. What is this i[censored] dont want to deliver why are u talking responsibilty for the parcels.. This is happened third time wiith me...
Kindly resolve this matter as i m in urgent need of myparcel

Blue Dart Express customer support has been notified about the posted complaint.

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Chinmay Panth

from Chennai, Tamil Nadu

Sep 26, 2017

The subject consignment was sent through express service for a solar power plant project paying heafty express charges
Sorry to see enormous delay due to your own fault and issues has caused delay of the project and idling of resources
Please arrange to deliver asap, compensate for the loss and delay

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Address: New Delhi, Delhi, 110096

Website: Flipkart

I didn't get the package yet... It's 4th day... And even it not delivered yet..

Waybill no : [protected]

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My consignment no is [protected].

I got an sms around 10.05 am that the product will be delivered today. When check online it's out for delivery. I waited till 3 pm but didn't got any calls from or anyone from bluedart came to my place to deliver the parcel.

Later, wen checked they have updated the status as consignee not available when no 1 tried to contact me at all.

This is not the 1st time, every-time the bluedart people keep doing this updating false information.

I have to waste 3 hours simply waiting for the parcel to get deliver.

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Address: Mumbai City, Maharashtra, 400708

Worst service by bluedart for the third time. My consignment is being sent back saying that the pincode is incorrect. This is just an excuse to delay delivery. They haven't made a single delivery attempt or a call.

I have experienced similar delays in the past. They defer delivery for 2-3 weeks even after receiving the shipment at their delivery hubs. This is due to shortage of delivery personnel. The staff is too unresponsive. They do not have knowledge of the locality. Highly unprofessional service.
My awb: http://bluedart.in/?[protected]

Blue Dart Express customer support has been notified about the posted complaint.

Sep 24, 2017

Updated by Ashwin G http://bluedart.in/?[protected]

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Address: New Delhi, Delhi, 110068

I have purchased a spaces from lens kart and it is delivered by blue dart. Product order no is # [protected]. The delivery guy have suppose to deliver this product on 22nd sep 2017 but delivery guy called me on my phone and said that he will deliver product tomorrow saturday on friday. And on saturday he again called me and said he will deliver product on monday. He is not trying to understand the importance of product delivery on time. And he is talking like very un professional manner. Plese take corrective action against that guy he doesn't want to deliver product. I will never trust on blue dart for deliveey on time.

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kuldeepawasthi

from Ludhiana, Punjab

Sep 25, 2017

My AWB no [protected] has arrived on ludhiana office on 17.09.2017, But till time shimpent has not delivered. I have made many phone calls to your ludhiana office but they did not pick phone.

I have very bad experience with Blue Dart

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Address: 411001

This is rajiv rajan. I applied for hsbc card. I received one message from blue dart on 19 sept 2017 that your current address improper. I went to blue dart office and ask for handover the card. But they refused to gave me and told me it's bank policy we can't gave you without verification, we will deliver at your address. But the address is wrong on packet. He told ask to bank send them mail regarding correct address after that we will deliver.

I told them don't deliver on my gurgaon address. He told me i updated the information in my system we will not deliver.

On 23 sept 2017 i got massage from blue dart your packet delivered.

This card was delivered to unknown person. I don't know the person.

They didn't call me single time before handover the packet. If address is wrong

Why they guys didn't follow bank policy??
Without any verification how they handover the package.

Now i am getting the threaten calls.

Who is responsible for all things.

I am going to logged fir that they shared my personal information to any body.

Blue dart ref no - [protected]

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201304

I had ordered exercise equipment from paytm, order no : [protected], awb no : [protected] on 17th sept'17. Same is showing as out for delivery since last 2 days. When i contacted blue dart customer care today they promised delivery today. We didn't go out of house for entire day. However to our surprise we came to know that blue dart has updated comments as "premises locked" which is a blatant lie.

Same happened with my earlier parcel as well which was ordered from snap deal and courier was blue dart. Request you to pls initiate action against the agency & courier boy as they are cheating customers

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Address: 492001

1. Not delivered the parcel on time and reported that customer is out of station despite that i was present in my shipping address.
2. Customer care executives are not picking the calls, computer said that call is transferring and put on hold for very long time.

I am completely unsatisfied with the service.
I thing the company should be shut down immediately if they can't give proper service.

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I called to customer care for enquiry on delivery at 09/23/2017 05:06pm ist.. Correct and unprofessional behaviour by support guy.. No patience to answer and not explaining properly.. Finally he scolded me with un parliamentary language..

And daily getting messages for delivery but delivery not coming. No proper and correct information. I would like to get delivery on weekends only. Please assist to take action on support person and delivery person.

I want justice. We are in india. What is that support guy bhevaoiur. I think he druked and working.

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N

Navin225

from Mumbai, Maharashtra

Oct 2, 2017

Plz provide updates on my concerns

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