Blue Dart Express Complaints & Reviews

Hello, I have sent a courier from GZB to FBD via blue dart and i must say services are very bad. It just not service but the counterpart of blue dart in FBD was a cheap and arrogant guy which was using abusive language and threatened me to return the courier. My father visited him to pick the courier when he denied to deliver it at home, he misbehaved with him.

Here is the details of the courier and concerned guy number:
1. Courier no : [protected]
2. Mobile no of the concerned person : [protected]

Please help.

Thank you.

Regards,
Anurag Kushwaha
Mob: [protected]

Bluedart assured delivery by 12 noon on 31st May 2017 and charged Rs. 150/- extra for the service. But its past delivery time and the item has still not been delivered. Its cheating.

I had sent two cartons and a trolley bag from Bluedart, Thaillavaram, Chennai to Patna, Bihar on 15/05/2017 via AWB no. - [protected]. I received the package on 20/05/2017 but it wasn't the boxes and trolley bag which were sent. The packages which were received were two cartons and one backpack. So, I refused the package and did not receive them. My best guess is that they had pasted my delivery slip on some different box as I could recognise the boxes which I received were of a person who had also come to send his package on the same day.
I contacted bluedart and a person named Mr. Vimal R, Sr. Executive- Customer Service assisted me. He had been really helpful and has been following up on this issue since then. It was soon found that my packages were wrongly sent to Kochi. They informed me that it will be forwarded to me very soon. They also told me they had to verify the boxes so they needed to open it. So they opened my boxes and sent me the pictures which I confirmed were mine. They sent me my package via the consignment AWB no. [protected] which was supposed to reach me by 30/05/2017. But I haven't received the packages as of yet on 31/05/2017. The status of the consignment shows that it is in Kona warehouse since 28/05/2017. I contacted Mr. Vimal on this, he informed me that 2 out of the 3 pieces were received at Kona warehouse hub and the third piece is missing. Mr. Vimal has assured me that I would be getting the packages. He told me that he would ensure that the received 2 boxes would be forwarded to me and the remaining 1 box would be sent to me later.
It deeply saddens me seeing this type of negligence and unprofessional service by bluedart.https://www.consumercomplaints.in/new_complaint/#
My consignment contains some important documents which I require urgently.
Please make sure that the my consignment is delivered as soon as possible.

Souvik Das

Flipkart has sent one article containg book vide order id OD[protected] has been shipped on 25th may 2017 and your message is received that same will be delivered by Monday 29th may 2017.
But till moment same is not received by me
While serching the status your tracking module shows that same was reached at morbi on 27th may 2017

Our experience is that @ Morbi gujarat the delivery is normally late

My mob no is [protected]

Dear Sir,
Raipur me Blue dart corriar ki service achhi nahi hai document ko ghar tak pahunchate nahi hai or call bhi nahi kiya jata or office me collect karne jao to hame dete bhi nahi hai ek hi document nahi sabhi logo ke document la ke nahi dete or wapas ja se aaya hai wahi bhej dete hai apne record me dikha dete hai ki call kiya gaya hai jis karan hame bahut hi asuvidha ka samna karna pad raha hai.
aapse nivedan hai ki is suvidha ko sudhari jaye ya karyawahi ki jaye

I am sending my courier through blue dart from delhi to puri, orissa. but courier boy is asking me to come & collect my parcel from his office after almost 5 days. it was very frustrating that door step delivery guaranteed by blue dart & im having this kind of problems.

Hrudananda Mohanty
[protected]

I ordered an mi redmi 4 mobile phone on 23/05/17 and according to my product tracking it was at my city on 25th and on 25th my tracking says c'nee shifted from the given address which is a false statement. Now after calling at jaipur blue dart office all they say it will be delivered on 27th but its 28th and it still haven't been delivered to me. Kindly help

I have ordered a laptop through ebay and i understood that the item is lying at dhl blue dart salem hub for the last 6 six days. As it is urgently required i request u to kindly intervene and take necessary action to deliver the item to me at the earlier. Rgds.

Sasikumar, trivandrum
[protected]

Waybill no : [protected]
Reference no : [protected]

AWB no [protected]

Please look into the matter, As per your tracking details this courier has been delivered to some Darshn but according to my information no one is from my house/ family person has taken this courier.

Request you to investigate the matter and deliver to my address at the earliest or please sent the proof of signed copies to my Email Id [protected]@gmail.com

Way bill no [protected]
Ack no [protected]
He called me only one time at 11:21 after that I will call till 3:00 pm but he didn't received my call and not delivered pan card. I want my pan card as soon as possible. Please do as you think right as per your rules soon. I wish you will solve my query as soon as possible
Thanks

My mob no [protected]

I ordered for a product in amazon.in and it was supposed to be delivered to my doorstep. Even though bluedart outlet closer than 1.5km from my house they said that i should go to bluedart and pick it. It happens every time!

And when i reached bluedart there were no one! Everything was opened, i went inside and waited for about 15mins no one came
Then i took a business card it was named 'R.R.assosiates' and called on a number in it, a lady took the phone and after some time she came from somewhere.
If i was to steal the valuable products in there, then i could have done easily

When she came i said her that you should be responsible with the shop and she said 'its none of your business ' how could she say that?

I was there to buy a product which my auntie . The lady there said 'there isn't any product here may be your auntie have some problem with her ears ' in an insulting way!
I never had such an experience

This incident made hate bluedart

From now on i won't use bluedart. And make sure family and friends are not using!

We have account with blue dart no. 344654. This is to bring to your kind attention that we are not getting prompt service from your company inspite of booking the courier we have to wait for days for the pickup. Please note that there are important documents or stuff which need to reach to the concern parties on time but due to this kind of poor service from blue dart delays the whole process. Kindly look into this issue asap

I had ordered one item from Amazon With Tracking Id- [protected]
My item is received in the Blue dart Kottayam branch from 24th onwards. Till now its not been delivered. I had simultaneously calling theblue dart customer care and Amazon customer care a number more than 10 times for the past two days.Plese see that im not having time to waste like this. As a customer i had paid for this product including the shipping charge. We are not getting any item for free. So we expect the same customer service from you. As a courier service you are supposed to give first priority to Customer service and customer satisfaction?How long you expect me to wait? Calling you for this? See what they are saying is my place is unreachable. How can they say like this. Please check in google the distance between kottayam blue drat to manarcad . its hardly 8 kms from distance and need only 15- 2 mins. And my house is in proper town road side laos. Then what is the meaning of place is unreachable? They are just doing this purposefully. And i dont have time to waste like this. I want yo raise a compliant against the deliver boy and the office boy of Kottayam Blue dart office. They are very rude and arrogant to the customers. How can they do like this? They are just spoiling the name of Bluedart. Please I want my product to be delivered today in my home address. its already 2 days delayed. Im wasting my 2 days calling the customer care of amazon and bluedart. Please im not having time.

Hope my issue will be resolved today.

Deepthy prince

My courier is lying at Gomti Nagar, Lucknow Godown (destination place) since two days but its not getting delivered to me. Its my debit card and is o[censored]tmost important for me.
When I call customer care representative, he instead of providing me with details of dispatch was ore curious about the content in the packet, unable to provide a justification for delay he hung up the call.

I was supposed to receive a consignment sent through blue dart courier vide awb no. [protected], which was to be delivered on 25th may 2017.

I was tracking the delivery which was out for delivery and should have been delivered by evening. But to my surprise, at the end of the day the message says “delivery attempted – premises closed.” this is a house address and my house is never closed. Even if we have to go out, the in-house housekeeping staff are always there 24 hours. Yesterday’s situation was, the entire family including me were at home, and i was expecting the consignment.

Your deliver boy has not called me and has failed to turn-up or was lazy enough to deliver and has given a false reason for non-delivery of the consignment. Neither was i provided the delivery boy’s contact number by blue dart, for my follow-up.

For your information, i have received 2 consignments in one delivery from amazon at 7:47 am, and 1 consignment from flipkart sent through delhivery at 1:18 pm.in both the instances, the delivery boys called me to ascertain my address and the delivery was made promptly. Apart from that, the mobile number of the delivery boy is sms’ed to me, just in case i need it for any follow-up.

Earlier too, i had faced a similar issue with blue dart (And it happens only with blue dart) wherein the delivery boy had given a false reason saying the house could not be traced, in-spite of it being very easy to locate being on a prominent main road. After i escalated the complaint to blue dart, by suggesting ways to improve your service and efficiency, mr. Ravindran from blue dart called me and assured me that the consignment will be delivered the next day and such problem will not repeat again. The same was delivered the next day before noon, without any effort.

I am starting to believe that, no efforts are being made to improve the quality of service other than to give a simple apology and assurances that the same will not repeat again. You have a long way to go in improving the service and restructure the entire system and make it fool proof. I don’t see it happening in the near future.

I had ordered a samsung case from ebay. Today i got a message that i will recive my parcel from blue dart courier service. But nobody came.in the evening i got a message from blue dart that my item was delivered, but nobody came to deliver. I asked the coustomer care executive about the same but he didn't paid attention towards it and said we will see tomorow. My airway bill no. Is [protected]. Kindly see to it....

Consignment# [protected] is not delivered for last 2 days and there are multiple commitments from delivery boy and this is all in vein. Get this fixed and ensure the consignment# [protected] is delivered by tomorrow eod (26/5/2017) without further delay. Call me for any query - irshad +91 [protected]. This is very critical for our business client and can lead to a major escalation due to not delivering the project on timeline with penalty. Need to get this fixed asap..

My name is sowbar sadick
My way bill no-[protected]
Sir,
No one cannot contact me, my chennai parrys branch bluedart courier was cheating, they dont delivery my courier but they took status was premises was closed, they are cheating, they are fraud, i go office no one can give the proper response, one of them was told to complaint head office no problem, kindly send my courier immeditetly, otherwise i take the legal action against your courier, and take tha action to who can tell the wrong status in tracking position.

Consignment# [protected] is not delivered for last 3 days and there are multiple commitments from delivery boy and this is all in vein. get this fixed and ensure the Consignment# [protected] is delivered by tomorrow EOD (26/5/2017) without further delay. Call me for any query - Irshad +91 [protected]. This is very critical for our business client and can lead to a major escalation due to not delivering the project on timeline with penalty. need to get this fixed ASAP.

My awb number is [protected]. The expected date of delivery was already over. On blue dart website it has been updated as "customer requested future delivery". I didnt request this!! I infact want to receieve the product eagerly as early as possible! I even sent an email complaining about this to bluedart but still they are reluctant to deliver my product.