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Blue Dart Express
Blue Dart Express Ltd.
Customer satisfaction rating: 8%
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8264
COMPLAINTS
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Blue Dart Express Customer Care

Blue Dart Express Ltd.

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Address
Shalimar Co-Op Housing Society Ltd, Ashram Road
Ahmedabad
Ahmedabad District
Gujarat
India - 380009
Landmarks:Near Embassy Market

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1345
down
1062

Phone:
Phone:
up
1697
down
952

Fax:
Fax:
+91 07 9658 6195  

Additional info
24 hours Counters

Mumbai (Airport Vile Parle)
Hotel Avion, Opp. Domestic 1A Terminal, Nehru Road, Vile Parle (East), Location Mumbai - 400057
Tel:
+91 22 2618 4202
+91 22 2618 3286

Delhi (Delhi Cantt.)
IV - 1/48, Gopinath Bazzar, Delhi Cantontment, New Delhi - 110010
Tel:
+91 11 2569 9951
+91 11 2569 9952
+91 11 2569 9953
+91 11 2569 9954

Hyderabad
Gr. Floor, Uma Hyderabad House, Raj Bhavan Road, Hyderabad - 500041
Tel:
+91 40 2331 1919
+91 40 2331 2110
+91 40 2331 2060

Kolkata
Kanak Bldg., Ground Floor, 41, Jawaharlal Nehru Road, Opp. Jeevandeep Bldg. Location Kolkata - 700071
Tel: +91 33 2288 1919

View More Information...

Customer satisfaction rating
8%
Complaints
8264
Pending
0
Resolved
694
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Blue Dart Express related photos (2286)

Blue Dart Express Complaints & Reviews

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[Resolved]

 Vikas Kumar
Dear Sir,

My Name is Vikas Kumar and I stay at Malakpet(H. No.[protected]/4/10/2/B, Plot No.-69, Sripuram Colony, Malakpet, Hyderabad). This complain is regarding the Blue-Dart courier, Malakpet branch. My concern is that I had an important document(My original MCA certificates) shiped with consinement number [protected] on 9th October 2009 from ICFAI, Hyderabad and should reach to me in maximum 2 working days(by 12th October) but I didn't recieved it yet. When I called Blue-Dart courier then they said the document is already delivered and the recipient is Prakash however, no one stays there with the name Prakash at my house. I asked them to get the courier back to their office and call me so that I will come and collect it. After that I called around 20 times and also visited 2 times personally but they always say some or the other reason to escape. They don't response properly and when I ask there manager number, they always say that we will give your number and he will call you back but he never calls. This is mental harassment and also I spent lots of time on this for which I am no where defaulter. I this they should get penalties for this and I should get my document ASAP. Please register a complaint for this. I can provide any other information required. I request you to please take appropriate action and do justice with me.

Regards,
Vikas
Complaint marked as Resolved Aug 14, 2020

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    [Resolved]

     S K Sharma
    I have taken a very bitter experience by sending one Parcel from BLUE DART Courier service.
    I booked a small envelope on 14.10.2009 at Blue Dart’s Patiala Office. The Patiala Office assured me to deliver the envelope by 16.10.2009. They had asked me to pay Rs. 230/-, the amount is 9 times higher than SPEED POST charges. The bill number was [protected].

    Even after charging 9 times, the Parcel was NOT delivered to my son at the given address till 17 00 Hrs on 20.10.2009.
    My son had to walk to the Mysore office of BLUE DART to take the delivery at 17 45 Hrs. on 20.10.2009.
    Such poor service reflects badly on their claim to deliver the goods in time.
    I shall never use BLUE DART Courier service in future and advice all my well wishers to keep away from this courier service.
    Even after charging a whooping sum of Rs. 230/- , which is 9 times higher than the Speed-post charges, they delivered the parcel like an ordinary post.
    Yours
    S K Sharma
    Mobile + 91 [protected]
    # 7, Type 5, DMW railway Officers Colony, Patiala-147003
    Complaint marked as Resolved Aug 14, 2020

    Courier Service — late delivery of the courier

    This is in regards to know the reason for delay of my Proffesional courier from chennai to hyderabad with consignment numner maa[protected] booked on 29 th march 2010, carrying some needfull documents submission required on 31st march 2010 year ending. The courier was not deleviered till 1st april 2010 , 3pm to the concern address by which i was unable to submit the documents needed for my year ending closure. I have made more than 100 calls to the head office at hyderabad and my nearest branch madhapur but i have not get any proper feedback except saying it is transit. I would like to understand the reason to why it was unable to delever in 3 days from chennai to hyderabad such a small distance and as well as good connectivity metros. The loss which i incurred is one full financial year effort,....'now i strongly requested the courier you to address the reason of delay and the compensestion. .

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      [Resolved]

       santosh
      Dear all,

      I would like to share my bad experience with Bluedart Express Ltd. Company says, they are leading logistics company in Asia but this is all crap.

      They don't even manage proper network in Mumbai only. They don't keep record of their delivery boy's so please don't send your any shipment through this company service.

      This is the worst company in this industry. All people are liar and fraud. Don't ever believe in this company.They don't keep their commitments and don't deliver shipments on time.
      Complaint marked as Resolved Aug 14, 2020

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        [Resolved]

         richa reang
        my pan card was sent on 16th Sept,2009 through blue dart express ltd. airway bill no.[protected] and my pan card no. is ASPPR8920D. I was sent an sms message on 07/10/09 informing me to collect my pan card from the office of blue dart office from agartala. on calling to the office ,i was told that delivery at the residence was not possible and they asked me to collect it personally.Accordingly, I went to collect the pan card on 10/10/09 as I was out of station, to my utter surprise, I was told it was sent back again. so now where do I run for my pan card? please ensure that customers are not harassed by such action of the couriers that u transact business. thanking you and expecting your kind assistance.
        Complaint marked as Resolved Aug 14, 2020
        this is the first service of blue drat to me which really turned to be the 3rd grade service.still i dint received my PAN which was delivered me on 11 nov 2009.

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          Bluedart — Non delivery of Shipment AWB No. 44380514312 [Resolved]

           Nirmalya Das
          This is regarding non delivery of shipment AW No. [protected] through Blue Dart which contains new PAN card of my son (PAN...
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          [Resolved]

           Krishna Murthy BN
          This is the second time I am complaining about the irresponsibility of Delivering the Copurier and would be the last time.
          The South Asia's Express Courier Service Has not delivered my Courier for second time even after 4 days.
          This was after Blue Dart Officials called and assured they wouldn't repeat this mistake and wanted me to use their service to find the difference and give them a chance to server better.
          and now too they make the same statement We will ensure this is not done again even after making their common statement that the delivery section knows is "Incorrect Address" inspite og giving the correct address and 2 phone numbers on the envelop.

          Now I have understood the good old Postal dept Speed Post service is good.
          people do not use "THE BLUE DART",

          -Krishna
          [protected]
          [protected]
          Complaint marked as Resolved Aug 14, 2020
          The BlueDart Noida office is really inefficient. The consignment that was to be delivered from Mumbai to Noida has been sent to the Noida office. Bit the noida office is not sending the consignment to the address and is makindg an excuse that the consignee is not available at the address. This ahaapened twice with my consignment at the Noida office. On calling nobody is picking up the phone. There should be some measures taken to improve the blue dart Noida office services to avoid any inconveniences.

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            Bluedart — parcel lost [Resolved]

             Vaishali Srivastava
            I have not received my parcel as yet. The parcel was sent across to me from India Today Book Club on the 26th Sept 09. Blue...
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            [Resolved]

             LT SHUBHAM PANDEY
            Dear sir,
            1. I have send and received my shipment (a bike and a trunk) bar code num: [protected], from behrampur (orissa) to kota in july 09.
            2. The following damage was done to the shipment:
            (a) Handle of the bike was bent.
            (b) The seat was torn.
            (c) The box was completely deformed.
            3. Despite my several complaints to kota branch the said company, no action was taken.
            4. Please ensure action and kindly acknowledge the same.
            Complaint marked as Resolved Aug 14, 2020

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              Bluedart Express Ltd — Non delivery of courier [Resolved]

               Sanjeet Teri
              One Credit card was dispatched from Standard Chartered Bank, Chennai through Bluedart Courier, Aw Bill No. [protected]. br...
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              [Resolved]

               Anuj
              Ref AW bill no [protected]. (By AIR)
              Booked on 29th Sept from Mumbai and reached Delhi on 3rd of Sept.
              They assure a twenty four hour delivery (if booked by AIR) but this one has taken three days extra.

              On tracking this we did not get the exact status of the location of the shippment as we ourselves were wanting to go across the blue dart hub to pick it up.
              On calling the help line[protected] we did not get any help, we were told that the shippment is out for delivery since 14:00 hrs. (only to reach us 50 hrs later).

              Due to this I have faced a loss of Rs. 98,000/-. We have recd the shippment and accepted it but have decided not to pay for delivery(as this is a to pay packet). Now we are being threatened by the Bluedart team that they shall send goons to our office & if we dont pay up they shall take us to court.

              We have asked them to compensate for our losses that have happened due to the delay for no reason of ours.
              Complaint marked as Resolved Aug 14, 2020

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                [Resolved]

                 Tarun Kant
                I had ordered some Items from Indiatimes shopping. The items were shipped through BlueDart on time and I was communicated the AWB No. I started tracking it. The item was getting delayed now. So I checked with the tracking service which said that "Consignee's Address Incorrect: Unable to deliver". I contacted the loal address in Jodhpur Immediately. And I was informed that you address is not there on your package. So I went to collect thinking that probably Indiatimes were careless. Now when I saw the package, it had the complete address. The representative there at BlueDart office told me that your address is on the wrong side of the package, hence not delivered. I was stunned by the reply and such negligence of a company claiming to be so very professional. I had to waste my time, energy and petrol to drive down all the way to collect the item when I had already paid the shipping charges at the very onset. This matter needs to be investigated. Today It was me, tomorrow it will be someone else who will suffer because of negligance of the staff. I am attaching two photos which show the status on tracking site and what package was showing.


                Most Irresponsible Service
                Most Irresponsible Service
                Complaint marked as Resolved Aug 14, 2020

                Blue Dart — irresponsible

                Blue dart on 25 january had one attempt for dielevery but bymistake my aunt told him he has shifted she will handover to me.then i went to bluedart office.i requested them that i live in same address.they told me to deliever by27jan.but they havent .what should i do.my air wiay bill number is [protected]

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                  Blue Dart Express Ltd. — PF Issue [Resolved]

                   Suresh.V.K.
                  Hi
                  My name is Suresh.V.K.I had worked in Blue Dart Express Ltd,New Delhi. during the period
                  [protected] to[protected].My...
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                  [Resolved]

                   VISHANK PATEL
                  To,
                  Bluedart

                  This is regarding refusal of delivering PAN card and usage of abusive language by the courier delivery executive of blue dart.and said nobody was there where as in actual my family member is there further I contact customer care officer Ms. Neelam she is also misguide me and my docket also return to NSDL Mumbai office.

                  My docket no is [protected]

                  And return by docket no [protected].

                  I am sorry to say with this experience i will never ever use blue dart services.
                  Complaint marked as Resolved Aug 14, 2020
                  respected sir,

                  one post from icici bank in your courieer service to my home addresss [g. johnson fernando, [old door no:84/4] [new door no: 95/4], charles street, uvari post, tirunel veli district, tamil nadu, india-627658].
                  but still thats not getting. please responce my concern. i want to know about the status of my courieer.
                  thank you...
                  by
                  johnson fernando
                  Dear

                  we regret to inform you that our vendors are post the urgent documents to us against doct. no. [protected] but this courier is not receivced till date kindly trace out and delivered to us on priority basis

                  courier found in damage position

                  sir i have my courier in damage position & i talk to seller they told to me contact to you so give me reply how can change my goods my order id is 11075423_01 (glass crack of watch)

                  parcel not being delivered

                  A parcel from flipkart was being delivered by bluedart with waybill no. Awb[protected] but it has been delivered.
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                    [Resolved]

                     Aman Thaper
                    I courired a Bankers Cheque to Dell India Pvt Ltd, Gurgaon, HR from Noida on Septemeber 9th. My way bill number is - [protected]. I followed up 10th by calling customer service and I was told that pin code mentioned on my package was incorrect which was not the case as I get that cross checked there. I was told it will get delivered on 11th September however, on following up 11th I got the message again that it will get delivered on 12th. On asking, I was not provided with a valid reason. Moreover, the customer service executives I spoke with were not polite and hung up on me multiple times.

                    My plight is that I need to get this cheque delivered in one piece and it been already delayed. I have asked them to get it back to me or to the desitination at the earliers, and hoping some resoulution.

                    Please help.

                    Sincerly,
                    Aman Thaper
                    +91 [protected]
                    Complaint marked as Resolved Aug 14, 2020

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                      Bluedart Express — Not Delivered the laptop and did not respond well [Resolved]

                       Karthik
                      Hi This is karthik i happen to send the laptop which i was using to my brother who lives at NaviMumbai.
                      I choose the...
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                      [Resolved]

                       Dr. Akhil Rajput
                      one consignment (consignment no. [protected]) was sent from goa to delhi on 24/08/09 containing goods that get spoiled if stored long term. it was sent through the costliest blue dart as they promised to deliver it in 48 hrs. after the parcel reached delhi, i called the blue dart service regarding my parcel (on 26/08/09) and i was told that the consignment is on way and i will get it by 26th evening. i asked if any problem in delivering to the mentioned address, they said no problem. still i gave them my mobile no. requesting that if there is any problem, then kindly call me. now till 29/08/09, i have not yet received it and on calling the blue dart service, they talking that it cant be delivered to my address and i should collect it from their office. i asked them if i have to collect it from their office, then why i paid heftily for the same. they said that they cant.
                      now my complaint is that who is responsiple for my goods that will get spoilt because of non delivering in time plus the mental distress caused to me because of irrational behaviour of their staff.
                      Complaint marked as Resolved Aug 14, 2020

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                        DHL / Blue Dart — Delivery failure [Resolved]

                         Pinaki Nandy
                        Hi,

                        I have deposited one of my important document at DHL counter, Vadodara on 20th August, 2009, Thursday...
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                        Bluedart Courier Service — not providing service in CUTTACK city to Bidanasi PIN 753014 [Resolved]

                         B K MOHANTI
                        A parcel sent from Bangalore was returned undelivered reason PIN Code not serviced.This PIN code was created after a new post...
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                        [Resolved]

                         Parijat Prabhudesai
                        I opened a new account with HDFC bank and the welcome kit was couriered to me through Blue Dart Express ltd. Since the kit wasn't received in stipulated time, I checked on the Blue Dart tracking website and found a message that the recipient wasn't available at the delivery address. On enquiry I found that the delivery person made visits to my house on different days between 11 AM and 3 pm. I informed the staff that I will be available at my house until 8 AM. The person negotiated and asked me to wait until 9 AM so he could deliver the package.
                        He still couldn't make it.
                        At 11.30 I get a call asking me where I am. "I have come here so many times. You are never at home"
                        I asked him to deliver it in the evening, he says "I will only deliver till 4 pm. After that you collect it from my office"

                        I would like to bring to the notice of Blue Dart Express Ltd. that banks generally open account for earning people - People who have a job/business etc and hence go to work somewhere. Such people cannot be expected to be available at home during office hours. Thus such packages should be delivered at convenient time or at a flexible delivery address.
                        Complaint marked as Resolved Aug 14, 2020

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                          Bluedart Express — careless billing and negligence [Resolved]

                           umesh
                          An international courier of size 63(L), 8(w) and 27 (H) is calculated as 2.72 kg by the Blue Dart calculator as displayed...
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