Blue Dart Express Complaints & Reviews

I was expecting my amex card delivery through blue dart today (Waybill no : [protected] reference no :[protected]. I came to know from customer care that it attempted delivery but returned back due to restricted entry in the office premises. I was outside the premises during that time, but didn't see any of the bluedart executives. Don't know how bluedart works. This should at least call me to my contacts. This is a bit awkward and like knocking my door without ringing the doorbell. Strange and poor service from blue dart.

Actually these days i'm on leave and my family also living in village for few days.
Without any information consignment returned
Details
Awb no [protected]

Regards
Pravin kumar
[protected]

No body response to me, I call to Customer care today only 10 Times. Today out delivery. But still not received my Consignment.

I am call to Customer care today she tell today confirmed delivery. I am waiting for long time but still not dispatch.

I am working and my wife also working. So noboday in my home, I am take leave today afternoon also . But very poor communication in Blue Dart.

[protected]-tracking number.
It was returned first time undelivered and again axisbank has resend it but nobody care to deliver it

Dear sir,
my way bill no. [protected] dispatch dt.[protected] but till now i have receive my packet. whenever i have receive a sms my address is wrong . when my address is is totally correct.
when i contact the branch then provide me contact no. but i did not find any respoce over phone.
kindly deliver my packet as soon as possible.

Courier Name :BLUE DART
Date Shipped :23-Nov-2016
AWB Number :[protected]

Bluedart courier systmem of Belgaum is not working properly,
Courier has not at all tried to deliver the couriers,
I have personally went to courier office and collected the shipments.
And for other shipments, Status being updated in the database is totally wrong, when contacted to the office, getting the answer as - the delivery persons are on leave.

Kindly take an strict action over this.

Hi,

My name is venugopal. I had sent a few documents from pune to mumbai on 1st dec 2016 with an urgent delivery option (Before 10:30 am) and paid inr 460 for it. The airway bill number was [protected]. This was really urgent as it was for my visa processing for china visa under the urgent category for my travel next week.

I always thought blue dart was a trusted brand and would deliver my shipment without any hassles as i have done this kind o[censored]rgent delivery before as well.

However today i did not get any update/sms or call from blue dart about the delay in delivering my shipment. It was around 12 pm in the afternoon and i had to then go to the local blue dart centre here in hadapsar, pune from where i had sent the courier yesterday. The gentleman told me that his system was showing that the shipment reached mumbai at 9am itself and was out for delivery only at 10:22 am. Even then there was no signs of delivery till 12:50 pm.

I had to then call up the customer care number to track my shipment and get a status on my shipment. They took my contact number and mentioned that they would get back to me on the status. However till now i havent received a call back from them.

Eventually i had to find my own contacts in blue dart and get it delivered urgently to my party in mumbai which happened at 12:50 pm which is well above 2 hrs delay as per the time promised to me (10:30 am).

What was even more shocking was i received a message from blue dart at 1:20 pm that my shipment was delivered at 10:30 am. This is a serious mishap and a blatant lie from a brand and a trusted shipment partner and can face serious consequences under the court of law if i file a complaint.

Now because of this delay, i had missed out on a day for filing my visa and would have to do it only on monday because the consulate office is closed on the weekend.

I expect a call or at least an email from blue dart to rectify this mishap and refund me my entire money which i had paid for the urgent delivery. Otherwise i dont mind filing a cheating case on the company to have sent me wrong information on sms about the delivery.

—
Regards,

Venu
(+91-[protected])

1.) 30th Nov - i get a message at 17:53, that i premises was closed (interestingly my premises happens to be Ivy Apartments and not a Bungalow which was found locked. We have a guard room of 5 guards with a register which is 500metres from my house. they seem to have never called us and neither remember any courier which was refused back.

2.) 1st Dec - i get a call at 18:16pm from [protected] (and truecaller show delivery man), as i was driving i missed the call. then i stopped the car and called on this same number 10 times between 18:18 and 18:25 only to be disconnected each time by the person on other side.

3.) Then i called up the call centre at 18:55 and spoke to Call centre executive who informed me that "Firstly sir your house was not traceable, secondly you never picked up the phone" to which i narrated the whole story above and asked him "How could 1st day my house be locked and second day untraceable".

Anyways leaving it to you guys !!! but i think Blue Dart has become worse than many local couriers. Full address of the most high end apartments given and they are unable to trace.

Please introspect on quality of recruits you are doing.

Even after several mails and phone calls they failed to deliver my package on 23 Nov 16 and 25 Nov 16 between the agreed time between 4 PM to 7 PM. T

I haven't received the product.I got message when it is dispatched, after that no communication.As it been so many days, when i checked bluedart status, it is showing delivered.
Soon after seeing status ...i sent them mail saying i havent received .They replied saying .. we already delivered product to some person.
When i replied them back saying there is no person with that name where i stay...No response from them.. What does this mean .Do i need to leave as they delivered someone else.

Please take respective action to deliver the product soon.

Dear sir

I had sent an envelop through blue dart express ltd with doc no [protected], beltola branch, guwahati on 24th nov 2016 to my wife name t. Sandhya ditya, barkatpura, hyderabad 500027 on which i had also mentioned her phone no but to our surprise it had reached her very lately on 28th nov 2016 at hyderabad address and to our surprise the contents of the envelop were already removed and stapled on one side.in the envelop i had sent my personal letter to my wife and rs 15000 [ rs 2000 x5 notes and rs 100x50 notes] as my wife was facing hardship in getting the money and it was my hard earned salary money. Infact when my wife informed that she had not received the envelop even after 2 days i had called on [protected] to track on 26th nov it was informed that it went to guwahati airport and they are sending it to hyd, it shows that the breach and theft happened at blue dart beltola guwahati as intentionally they sent from their office to guwahati airport after 2 days. I had given written complaint at beltola guwahati blue dart on 28th nov itself but their is no inquiry and no response. Hence again i am writing here i would like to know:

1. On the envelop i had clearly mentioned about the receivers and senders name with full address and phone nos why it was delivered after 4 days after keeping the envelop for 2 days at guwahati and if the currency is not supposed to be sent they should have returned the envelop to the sender as my full address details with ph no was mentioned.

2. I strongly feel the blue dart beltola guwahati branch is the culprit as they opened my cover and taken away the letter and money instead of returning to the sender.

3. Your beltola guwahati branch had breached the customer trust on blue dart by delivering the envelop lately and by tearing it and clipping it and taking away the contents.

I request to look into this matter and punish the blue dart beltola guwahati dishonest branch and staff and see that my letter and rs 15000 with 310 rupees of courier charges are returned in 2 days time else i will be approaching police to file an fir on blue dart to take action.

Dont prefer bluedart courier services as they are truly unprofessional.

My three shipments are undelivered. The delivery boy updates incorrect return information and never leaves a receipt or call the recepient at his given authorised number.

Plua the customer care peraona prathibha and romesh are not at all professional. Their team supervisor is always busy when u want to escalate the issue.

Never go for bluedart..

I was about to receive my product via bluedart and they have been sending me message that they are unable to deliver the product and the reason is unknown. Since past 2 weeks m calling there office everyday and they are just making mw wait and wait.. finally in the 3rd week they said that they cannot deliver the product and they gave some crap reason for that. worst service and if they cannot deliver a product in kolkata city then why do they accept the order.

Dear Sir/Madam

Regarding C NOTE no.[protected]

Consignment is to be delivered today, but as per talk to the customer care dept, it has been misrouted due to the same it is being getting delivered on 01.12.2016

We required the consignment anyhow today itself (i.e.30.11.2016)

Please treat the matter at the most urgent & arrange to deliver today

Hello, I am Shilpa Mintri. I had ordered online from Tata Cliq. My tracking number is [protected]. It is COD. yesterday I was not available at my home and so I requested Blue Dart Services to kindly deliver it to me by today I.e. 30th Nov 2016. When I tired to contact them they were ignoring my calls. On a final note when they received my call they spoke to me very rudely and told me they will deliver it tomorrow
Disgusting
I want it today itself

Hi team,

My shipment is held with blue dart form last 15 Days and it is in Nehru Place from Last 3 days. They are nor delevering nor picking call. Please trru to reslove my problem.

Dear Sir/Mam

I purchased a "Studd Motocross Plain Full Face Helmet" with order no-[protected] and AWB Number: [protected]. This product is arrived at Lucknow zone on 25th nov16 but i did not get yet. When i checked status of courier it was showing "Prohibited Area-Entry Restricted For Delivery" but i checked today it is showing"Delivery Attempted-Premises Closed". In this duration i tried to contact Bluedart and paytm care also but they are not provide ant proper contact no which is properly working.. Already forward email regarding this issue but i did not get any response from both side. I humble request you please take action immediately against of both..

I had placed a shipment on 24th November at Bangalore. The shipment had chocolates for my family in Trivandrum. Since it is a perishable item I had checked with the service on when it will be delivered and I was told it will be delivered on 26th. It didn't happen. When I called customer care they told me they were not able to reach the recipient. (In that case you should have called me back).
Sunday holiday, Monday was bandh. So finally it was supposed to reach on Tuesday. Today from afternoon I am keep on calling customer care and they keep updating me it is out for delivery. Finally they gave me the delivery person's contact number.I called him several times and he disconnected the call. I again had a call with customer care and finally the recipient got a call from office at Ulloor, Trivandrum. They updated that they will send the shipment if they have someone going towards that region. (IS this for what I paid?) The most wonderful part is the courier office people know the house exactly where it needs to be delivered. Still they were giving excuse of not able to reach recipient!!!

What an awesome service !! It had chocolates worth of 20 dollars. On top I had paid a whooping fee of 1860 to get it delivered on time. Now all this money is gone in vain and my shipment never reached my dear ones. This is the most pathetic service I have ever received.

AWB No: [protected]

Hi,
I understand from your Edapally, Cochin Office that directions have been received by them to open and see the contents of all envelopes being handed over for courier at Edapally Branch. I find this direction really ridiculous and today a document handed over by my representative in a sealed envelope was opened and seen by your executive. You have various means of seeing the contents in a sealed cover either through x-ray machine or what ever other means. This is trying infringe into the privacy of the documents which are being send. After opening seeing, you put the courier in your own envelope and send. What is the guarantee that the documents would not get lost or even you would open it further. I would like to know about specific regulations or law with which you have instructed your branch to open all envelopes.

Hi, my pan card was handed to blue dart courier with airway bill no. [protected] and it is delivered to some other person and when I sent a mail to blue dart they gave a random person name, who doesn't even exists in my apartment.. and they are least bothered to reply me again.. Please check into this issue.. or else please share me the contact details of the person to whom you delivered my pan..