Blue Dart Express Complaints & Reviews

My parcel # [protected] was out for delivery on 2nd October and for past 2 days I am receiving message that delivery failed due to incomplete address. How could this be the case when I have received my other orders? The toll free number [protected] is a joke. Pathetic service is what my verdict is.

Dear service provider,
I recieved courier from amazon shopping by bluedart courier company, which they refused to deliver giving silly reason of box size is big which was barely 1.5ft*1ft.
Due to some reason i have to return this product, shopping company informed me that courier person will pickup the courior, but after calling many times they refusing and neglecting pickup. Please look into the matter and do the needful.
Thank you

Waybill: [protected]
It has been more than 30 hours than the expected time of delivery.
Spent extra money for express delivery and spending more and more money to call the customer care and track down the status. Everyone is clueless and keep on telling the same status again and again. Making false promises again and again. The address was marked as not located, whereas no call came to the provided contact number while trying to locate the address.
Every time i try to call the kamothe blue dart hub either the number keeps on ringing or is disconnected by someone.
Are there some frauds out there? They should be answerable to every customer.
Really skeptical if my courier is in safe hands or lost or stolen somewhere?
The package valuation is more than rupees 10000.
Is this the kind of service for what we pay extra?
Really feeling helpless on their service and coordination.
Please please help.

I have raised bt cheue from state bank of india and they have despatched on 04-oct-2016 through blue dart.

Way bill no[protected]
Status -
Trackdart ™ - tracking details

Status updates on your shipments are provided below. For feedback on your shipments, select airway bills and click on the contact us button at the end of the page. To forward the details enter your email id, the recipient's email id and send.

Waybill no : [protected] reference no :[protected]
Pickup date 04 october 2016
From gurgaon
To chennai
Status shipment delivered
Date of delivery 05 october 2016
Time of delivery 15:57
Recipient self

Status and scans
Location details date time *
Waybill no : [protected]
Perambur shipment delivered 05-oct-2016 15:57

However i have not received the cheue. I have called to both sbi and blue dart customer care5 times but still no resolution

We have not received the goods till date. Bludart person called me up daily from the last one week and confirm the address but not delivered the goods. When we called up on the same number not giving me the proper answer and the behaviour is so rood.
Waybill no : [protected]
Pickup date 26 september 2016
From ranchi
To karnal
Status consignee's address incomplete/landmark
Needed

Dear sir/mam,

It’s very shameful thing that blue dart courier service is so poor.
We are facing a lot of breakdowns due to unavailable of the above mentioned courier. Neither any positive reply found from your toll free no. Even, they are speaking very rudely as like untrained people and using 3rd class language when we are asking the delay reason of delivery.

Is it your best courier service?
Is it the way to handle customers, how you can trained your feedback persons (Toll free no. Attended)? Have you taken any medical fitness report of the employee before appointment of your feedback team?
Is it our fault using your courier service?
What’s about your commitment of expected date of delivery?
Who can bear the loss of our breakdowns?

Need your positive feedback and also need to deliver this courier on top most priority without any kind of delay at our cite.

Arun vashishtha
Daawat foods ltd.
[protected]

Suddenly I have received message that Your order from Ebay with Blue Dart Awb# [protected] is undelivered since you weren't available. To reschedule, please call[protected] from 9am-9pm Mon-Sat at night 21:33 on 5 October 2016.however no prior information has given to me and also didn't called me on my mobile at the time of delivery .Please call me before delivery and delivered the product on October 6 before 1 o 'clock. Expected best service .

We are not getting proper service and proper reply.please look in to this and solve this problem.
we are your very old customer .
our account no.is 341121.compony name S&M Enterprises
material not dispaching in time
our one dispatch is gone from our factory vasai (thane)to andheri (mumbai )pod no.[protected] it suppose to reach next day it was so urjant but it s reach after 3 days.and they were (blue dart person) asking 2000 rs.dont know why.
please look in to this and get back to us

Very poor serivice of bluedart panvel they nither pick up call and nither call us if the not found address, very poor service, they cant find a silly address or landmark

I have an complain for that i have to receive courier but again and again i am receiving a message mentioning for delivery attempt. if they are attempting a delivery. than they should give me a call . i had called them several times but no response. And i tracked on the site but there it is mentioned that inappropriate address. if they are messing me it seems they already have my number then why can't they call me.

Dear Sir/Madam,
Mera name DIpankar Sarkar. main Dalkhola, Uttar Dinajpur, West Bengal-733201 rahta hu. maine Flipkart.com Se 1 saman purchase kiya the. us product ko mujhe return karna hain. mujhe sms aya ki apki home se pickup kiya jayega but Dalkhola Blue Dart Office se mujhe phone karke bol raha ki mujhe khud blue dart office main jake mujhe apna saman dena hoga or sath o sath mujse R.s-30 Net Charge mang raha hain. maine Flipkart Main phone kiye the oha se mujhe bola giya ki ap courier ko paisa nahi dijiye or ap khud apna saman oha leke na jay. courier service khud apki ghar se pickup kar lega.. but apka courier service mujhse thik se bat nahi kar raha hain.. mujhe his contact no se call a raha hain:- +91 [protected]. sir/madam agar ap mera e msg dekhe to mujhe please call kijiye main apko sab kuch thik tarah se bol paunga.
Mera Contact no:- +91 [protected], +91 [protected],
thanking you

I have tried to contact several times may be hundred but they did not respond. i tried the other no. i.e.[protected] . a lady picked up the phone and said she can't help any way behaved very rudely. the time was 14:30 on[protected].one of my important bank card is to be delivered to me. i tried their customer service [protected] but it is not reachable any time.
where we will complain . no one is there to listen even there had office employees are not responding.
at customer's end there is no solution at all.
please do the needfull.

We had booked courier on 27th Sep-2016 & today is 5th Oct-2016, till the time courier not delievred at the given location, we regulary follow up with Juliat, Any, Jeneth, Ashish, everyday comes new guy on call, & again we are started our story, we completly fed up with the Blue Dart, & they are saying today will deliver, but at the end of the day, no one answer any thing
In future we will not suggest Blue Dart to any one

Pls deliver this courier by today & thanks for your good job like this

I received a call to confirm the address from abhishekh [protected] i informed him to call my friend rubina [protected] as she stays their. He called her and told to collect the parcel from the main gate she told please bring the parcel up.
Ince then he is not receiving the call. I also tried many times but still there is no response. I am disappointed with blue dart. The order details are below. Please help us to get the parcel.
My mobile number is [protected].
My name is mehtab chowdhary.

27 sep 05:36 pm your item deneb lyra metal ironing board in order[protected] has been shipped via bluedart: [protected]. It will be delivered to you by 07th october, 2016.

Address :-
Atulya building 6th floor flat 067, amantra complex ranjnoli village near chowki dhani bhiwandi, thane

Dear Sir/madam,
Waybill No:[protected] Bangalore to Proddatur. But in your website tracking seeing Bangalore to Bangalore. Not for Bangalore to Bangalore . That courier Bangalore to Proddatur(A.P)

I got my order on 3rd october from shopclues. But i already paid for that product through bank. It means the product was a prepaid one. But than also the courier boy took 100 rs from me. I forgot that it was a prepaid product and i gave 100 rs which was the cost of the parcel. But he didn't rejected the amount. His number was [protected] and my waybill number is [protected]. So pls adjust my money which i accidently gave. But it was a mistake of the delevery boy too. He must have a responsibilty about it.

Hi,

I have been following up on my package with the customer care excutives for 2 weeks almost and still, it has not been delivered yet.
I have provided everything they wanted. It's ridiculous I'm having a bad time just because the delivery delay. They keep updating the AWB number with the same update i.e. "Need department & Extension Number". They get out for delivery and in the evening they updated with same comment above.
I asked whether I could come at your address and get it delivered. They denied and when I asked to update my home address (Old one which was given is no longer correct I reside somewhere else now) they denied. I understand that's confidential but you have to somehow deliver my package to me. I want resolution on this, an immediate one.
If you don't have details about department name and extension number then you should not have come out for delivery and if you come out then whom are you gonna deliver my package to?

I'm still providing here the details. Please take a look at and do the needful.

Department Name: GIS
Ext. No: [protected], Mob. No: +91-[protected] and
Shift Timing: 17:00-02:30

My Credit was shipped from delhi on 27th september, still I haven't received. I am located in bangalore, my cosignment address is Office address, which is located in Nandini Layout. I checked the webportal using the tracker ID it said, No Such Consignee At The Given Address. So I had to run to the Peenya Branch to get more info, the rep said I cannot give you the Consignment, because you do not have your office ID. I was fine and said please deliver it to my office address at 6pm & I gave a proper landmark. Today I checked the tracking portal of Bluedart it says Consignee'S Address Unlocatable/Landmark Needed also the consigment transferred to Basaveshwaranagar Branch. Now what I should do? Go to Basaveshwara nagar Branch or Peenya Branch or they will find and submit the consigment within the given time or send it back? I'm worried such a worst service I have ever seen. Why do they run a company like this, when they don't have an Idea how to run it.

My package is not delivered by jorhat branch of assam, inspite of my home address is within 1km range from the local office. They have falsely remarked about my incomplete address to the sender because blue dart had been smoothly delivering other product in last six months to the same address. My address is complete in all respect even a blind man can easily find, why not your super smart delivery man fails. Kindly enquiry and do the need full.
Ref no. [protected].
My phone. [protected].

Waybill No : [protected]

I was suppose to get the shipment by 4th October which was couriered by 30th September from Mumbai Location.Its an urgent docs and i will be out of station on 5th october.

Very rude and bad behaviour from customer service representative and they dont even bother to find the solution or suggest what will be next course of action.

Really either you change your policy or change your higher procurement team who is taking care of the logistics management.