Blue Dart Express Complaints & Reviews

Hello, blue dart customer service in kohima, nagaland is pathetic. They never home deliver items and has even stopped messaging us when an item reaches the blue dart office. I do all my shoppings online. On 3rd june 2016 i ordered an item from snapdeal. I got an sms from dm-bludrt that my item was successfully delivered on[protected] to my surprise, when i never got any message from the blue dart office that my item has reached kohima. Snapdeal on the other hand kept updating me about my items tracking. I went to the blue dart office on[protected] and finally got the chance the talk to an employee after crawling through the crowded customers and told them i never received this particular item. This young man rudely told me to bring the tracking details. I had it written with me so i handed him the paper where i had the tracking details noted down. After a few mins of going through the unorganised packeges in the office, he came back telling me the item is not there. I requested them to check it properly, because snapdeal already sent me a message saying my parcel has reached kohima. To my dismay, they flatly told me to write a complaint to the snapdeal. And upon enquiry on why they stop messaging us customers when our parcel reaches the blue dart office, the reply was disappointing, "there is no time to message". When asked why, he replied "so many parcel, too less workers". What i cannot comprehend is that, if they are not able to provide a decent customer service, why are they even operating it? Or, why not increase the workforce? The people behind the counter are always rude.Instead of providing a proper service, they are causing unnecessary mental harassment to the customers.

World's most worst experience from bluedart courier. Didn't deliver the product on out for delivery date. This is not my first experience. This is the eight time. If you have doubt i will forward my many tracking messages from sms. I will definitely move this case to consumer court. My recent tracking id : [protected] and it's my pan card. What a pity on you. You should resign your job.

Hi
I am saminathan muniraj, i have got information from hdfc bank that they have sent personal loan foreclosure dd through blue dart couriar...
Reference no. [protected] dt 10-jun-2016
It supposed to reach on 11-jun-2016 and i would close my loan by 12-jun-20-16.
Without contacting me chormepet delivery team send back the courier to bank, i got to close my loan by 10-jun otherwise it will be penalty, now its almost 20-jun, i got to pay penalty almost more than rs.5000 to the bank for not paying on time,

When i contact consumer care line [protected], i spoke to ms. Arifa of blue dart again they told will contact from the chormpet delivery team,

Mr. Kathir from chennai chormpet delivery team contact me and say lie that they have contact me on 13-jun, i have proof that i have got any calls from their phone numbers what he mention is[protected]/183/188, but i have all my 15 days mobile history that i never got call from this numbers.

They simply send back to bank and saying lie to me. Why people are prefer blue dart as safe delivery, in this case, its clearly understood blue dart is not good..

I am a senior citizen and after retirement, i am staying at Omaxe city, Sonipatt-131001. I am getting number of currier through Blue Dart, but they never to deliver, what they are doing, they will make a phone call and advise the customer to collect from their office as the Omaxe City is not in the deliver zone of the Blue Dartt. I cannot understand that such a reputed currier company outlet are giving such a hopeless reply. When the omaxe city is not in the delivery zone than why they are accepting from the company who are sending the currier to their customer through Blue Dart. The above matter may please be examined seriously.

arun k madhra
A-276,
Sector-8, Omaxe city, Sonipat
email : [protected]@hotmail.com

This is regarding bluedart way bill no [protected] the original product I purchase from ebay and as per there policy the product suppose to deliver between 16 to 18 june. Last week I informed that my product will deliver on today and today morning I got sms that it was canceled by me. its totally wrong. already I updated alt contact no so that it should not miss but they didn't take it serious and now blaming me. It contains very urgent product and I was looking for it urgently. Contacted with bluedart customer care and they are doesn't have anything to say.

I need strong action against them.

Kindly note that my bankers had sent me document which was despatched under airway bill no [protected] and addressed to me:
Ajit Narain
N-65, First Floor, Panchsheel Park,
near Panchshila Club,
New Delhi - 110017
India.
However, to my extreme surprise when I did tracking of said packet / airway bill it states -C'Nee Shifted From The Given Address
As the documents are urgent, I request that delivery of same should be done urgently and kindly take up the issue with your Saket Branch for having given a false statement that the Addressee (Ajit Narain) has shifted hence the packet sent by HSBC couldnot be delivered!

Regards

Hi,
I would like inform you that one of our packages will had been delivered at my address from blue dart courier service. But packet had opened and qty was also missed in my packet. Delivery person said me that you sign on receipt paper without check my packet. And I asked to his contact number but he doesn’t give me contact number and he did unethical behavior with me. Delivery Boy has came from blue dart express ltd golghar Gorakhpur. Below given address for sender and receivers.
Sender Address-
Aditya Birla fashion and retail ltd
Madura fashion & life style division
Plot no. 5b, regent gateway, doddanakundi village,
KIADB Ind area ITPL road Bangalore-560048
VAT TIN no.-[protected]

Receiver Address-
Van Heusen-21774
Shop no-22, 1st floor, City Mall
Gorakhpur-273001
TEL:[protected]

Most of the online business are delivered via bluedart in kohima Nagaland. Many customers are frustrated with the sevice and the staff. Of 100's of parcels arriving in a day, it's handled by a small office of 4-5 staffs with very poor discharge of service . Deliveries are never made instead we are asked to collect it ourselves which having done are never handed to us on time sometimes we are made to wait even 2 hours(a recent case).Customers are even asked to look for their parcels themselves in the stockpile of hundreds of packages. Many customers have complaint but all in vain. The online business has just started to get popular in the state but if bluedart logistics are to continue this form of poor service then the company is depriving many of the promised previliges as claimed by your company. I request you to see to this issue at the earliest possible time. Thank you

I ordered one item from amazon, the seller shipped it through bluedart [courier: blue dart, tracking #: [protected]], it arrived on the friday [07/06/2016]. The delivery person name: murthi hebri contact no: [protected], not delivered the product, by his own assumption. I called him he told will deliver on saturday morning, called again on saturday afternoon, he is telling he is on some other work will deliver on monday.
Please look in to this matter. I want the product by saturday that is today evening 4pm.

I am sharing the worst service issue of Bluedart which I have not seen in any logistics company, As I applied for SBI credit card which has to be delivered by Bluedart in Jodhpur at my office address/Home address and executive asked to take it in his assigned area/territory. I picked up from there and today again SBI sent me the password and the Courier executive Mr Jasraj said the same statement to collect if from Akhaliya Circle whether the distance between my office location to his location is just 500 meters. If company is not able to deliver any courier then Stop taking responsiblity. Even I will notify the same to SBI also to stop giving business to Bluedart. I will not collect the courier now. if the person cant deliver than its ok.

Regards
Gagan Singh Bhati

Due to some reasons i was on leave and could not collect the delivery from office address, hence requested the delivery person to deliver at a different address, since i was going to be on leave for rest of the week, but delivery person did not respond to calls after the first time he called me, updated wrong status in their tracking system hence making it useless, and they did not entertain redirection of address.
Worst

Bank had sent a courier with awb[protected] ib 13-june-2016. On 16th june, when status of the courier was checked, it was mentioned that the premises was closed at 13:13pm and could not deliver the courier!!!

Kindly note that i had been at home for the past 2-3days expecting this courier and a lame excuse/reason mentioned by the company gives a bad image. Nobody had called me up checking my presence at my home nor any message being forwarded informing the same. Then on 16th i checked with the courier ph:[protected] and they said that shortly i will receive a call asking the delivery time as i prefer, but nobody called. Today at 11:15pm, i called up again and a madam said that i will receive a call soon asking about the time of availability. But no call so far.

Kindly describe your mode of delivery of a courier and contingency plans in case of non-delivery of the same.
Do you fully trust the courier boy's statement or even the customer who has more concern than the courier boy about the incoming mail/courier??

Sir.
Blue dart express corior service is very bad because they never found my home address. My home address is ten year old.every letter reached my home but blue dart can not found my home .this is the third time.last day I am waiting my letter and I already talk to the costumer care no.but he not reached my home.
I already give them house no. Gali no. Block no. Near by and pincod also in Delhi my pincod no.is 110092. Please help
Thanks.

Following is the position of the consigment when it was tracked online.

Status and scans
Location details date time *
Waybill no : [protected]
Trivandrum service centre undelivered shipment held at location 15-jun-2016 13:08

Trivandrum service centre consignee's address unlocatable/landmark needed 14-jun-2016 18:00

The address is in the city limits and hardly 3 kms from their outlet and also clearly mentioned and hence no confusions. The agent has not even made a call in the mobile number mentioned in the consignment even though they are supposed to do so. Last week i had two couriers from the blue dart one for my wife and one for me, but the same happened.
I have enquired to their office @ gandhari amman kovil trivandrum and reply was that it will be delivered to the address the next day.

So disappointed to have such a bad service from one of the reputed courier company

Rgds
Baiju

My docket no is - [protected],. I had to recived the matrial by 15 june 2016, as my material is very important to dispatch to the my esteem customer, but till date my material is not received and my order get canceled due to not receiving the material from you. I have suffer near about 2 l loss. Who will be responsible for this loss. I had received the material delivery before 4 to 5 times on same address.
Look into this matter seriously and pay my loss due to your lethargic service. I am going to file a compliant in to the consumer forum.

I hope take a serious action as early as possible.
For veved enterprises
Mr. Miliind sudame
[protected]

Dear team

My firm name is s a remedies. I have received message that my firm pan card is dispatched through blue dart express vide pod no [protected] and will be delivered by 17-06-16. Today when i enquire my pan card online it came to my notice that your local courier agency (Blue dart yamuna nagar) has return my firm pan card on 14-06-16 due to incorrect address.

Every day from 9:30am to 7:00 pm i always remain in my office and on 14-06-16 i have receive some imp doc through other courier agencies at the same address mentioned at pan card.

Soo this is second bad experience when i have not rec my imp doc through such a international and renouned brand and such type of services are not expected from your company

Request you to kindly check the same at your end and to deliver my doc on priority basis as the same are required on priority.

Waiting for your speedly reply

For
S a remedies
Simardeep singh
[protected]
E-66 industrial area
Near anaj mandi
Yamuna nagar
135001

Hi this is arun kumar
I have ordered few products online from decathlon on 2/06/2016
It was supposed to reach me by 4/6/16 through bluedart express
My waybill num s [protected] witth reference num 1477.
I have no yet received the product
I have tried calling bluedart customer care multiple times
They are not answering my calls
This is not expected from bluedart express
I am disappointed
Kindly sort out my problem

Awb no. [protected]
This shipment had crossed more than 7 days to delieer it to me. It is showing out of delievery everyday and same day returned to the janakpuri branch. Its a important shipment for me.
This service was not expected from bluedart.
I called the cust care also they used to tell me that they will deleiver it to me in next 2 hours, from last 3 days i was calling to cc.
Plz deliever the same asap.

Regards
Praveen gupta
[protected]

I had booked courier from panchkula to pune vide waybill no [protected].
The courier arrived in mumbai hub at 0630. On 13 june
I had booked the courier as express, and i find your elite courier service did not move my courier for full 24 hours from mumbai hub from 13 june 0630 to 14 june 0730h
My expected delivery date was 13 june. Today is 14 june. And i have seen your elite company with express payment is moving like a spider.
Very very sad state of affairs.
Not expected out of you.
Regards,
Col anil bali
Mob:- [protected]

Sent from my ipad

Standard chartered bank despatched my renewed credit card to my address arakunnam, ernakulam-682313. - awbill no. [protected]

On 10.06.2016, i got a call from blue dart, aluva, that they are in receipt of the courier and i had to go and collect from aluva. I requested to deliver it to my address but they informed that they had no service there. I told to atleast deliver to tripunithura, but they informed that they will keep the article for 6 days only.

On 11.06.2016, i taken delivery from blue dart, aluva, 36 km from the delivery address. I lost my time in addition to the petrol charges to take the delivery.

What the hell you people think of. Because of the goodwill and the corporate orders you think that we common people will collect from any office of yours as it i our requirement.

I have already given complaint to standard chartered bank and now i am going to file a case in the consumer forum if you people have not redressed my complaint and compensate for it.