Blue Dart Express Complaints & Reviews

I called bluedart customer care today to confirm about the charges & estimated delivery time for delivery from 110017(Delhi) to 400050(Mumbai). According to them charges were, base fare for 500gm is Rs310 + Rs155 for per extra 100 gm and delivery time was one business day.
Then I had a talk with a customer care executive and she told me that if the delivery is made before 6:30pm then it would most probably reach the destination by tomorrow evening .
After confirming all the details I went to the bluedart office just below my appartment.
Going there was a terrible experience for me. The man in the office took my bag which was supposed to be delivered and without even weighing it said it would cost around 490, before I could say anything, he said this is the starting price, then he weighed it and said it's 1 kg, it will cost 690 something. I could clearly see it was of 600 gms, I continuously said it's of 600 gms but he was avoiding me like anything, then he said if it's above 500 gms then it means it's 1 kg. I then narrated him the entire talk I had with the customer care executive. To which he replied agar wo wala karana h to fir Iski koi garranty nai hogi. I was shocked to hear that. Why are we opting for blue dart then. Then I told him that it's not the first time I'm using blue dart, I have always used this service and never got any complaints. To which he said we will then not pack ur item the way we are packing this sir's item(another customer) I said I want to make a normal delivery, a simple one. To which he said fir to apko khud hi pack karna hoga, hum nai karenge. I asked them to return my back and the politely returned it and I came back and called the customer care again, told them the exact weight that is 600gms and she said it's not possible for them to charge me more that somewhat around 490. And she even asked me to make her talk to them.
But I didn't prefer to go back there. Because there behavior was very unprofessional. I want the managers to go through the recordings if they have cameras in there outlets, to check how their staff behave with the customers.

We, m/s. Palmar mills pvt. Ltd., lakshmipuram, sithayankottai - 624 708, dindigul dist. Tamilnadu were booked one small parcel less than 1.0 kg. Through your dindigul branch vide receipt no.[protected] dt/14.05.2016 to m/s. Yash tex, bhiwandi. We regret to inform you that the above parcel have not delivered the party till time.In this connection, we have contacted your dindigul office over phone several times and also we have given the mobile number of the paarty to your office. Please treat this as most urgent and inform the status and take necessary steps to the deliver the same immediately without any delay.

Thanks & regards

N. Arumugam,
Office manager,
M/s. Palmar mills pvt. Ltd.,
Lakshmipuram,
Sithayankottai - 624 708.
Dindigul district.
Tamilnadu
Mobile no.[protected]
Phone no.[protected]

[protected] this consignment pickup on 09/05/2016 and delivery date showing 13/05/2016 in your web but we have not received this consignment yet not not one more than 10 courier's of ours they are holding when we checking with them they are telling they will deliver what kind of customer service is this??? So much delay is not at all acceptable we are losing our business
If you require i will provide more way will details of same day

Please take some immediate action

Regards

Hi,

I am balaram kuila.
My awb number : [protected] dt. 07/05/2016

I didn't received till now & nobody came on my address.
I didn't receive any response (Call, sms) from blue dart.
Instead a false status updated on website when i tracked it
I called to customer care 7-8 times regarding this matter but
Every time i got the same response that it will be delivered soon.
Please take a serious action against it as it is very important to me.
Please deliver as soon as possible
Call me [protected]

Regards,
Balaram kuila

I am very disappointed when come to know through through mail/cell messages that (1) i was not awailable with cash and (2) not available whereas no delivery boy visited the addressee place nor any call was received from him for delivery of article. This act of the courier boy will damage the credibility of both i. E blue dart and snap deal. The concerned may be warned and deliver the article by today otherwise i shall prefer consumer court or to file defamation suit against co.

Dear bluedart

1. Please refer my following consignments :-

(A) [protected].
(B) [protected].

2. It is intimated that my shipment no [protected] was delivered to me after a long struggle. When i track the same i came to know that the delivery was updated wrong information that i am out of station. When i complaint the matter to customer care and also mailed he again did the same and updated wrong information that consignee not available. I again complaint the matter then your courier delivered me. It is also intimated that he had handed over me the card without seeing valid id proof and even he had not taken my signature. When i complained this matter to your customer care, she informed me that we will take action against him.

3. Now again my shipment was couriered by citi bank from your courier service vide shipment no [protected]. This time i advance mailed you that please instruct the courier boy that the same may please be not repeated. But it is regret to say that my mail was even not acknowledged by bluedart. Today when i track my shipment that it is out for delivery then i called the courier boy on his no [protected] as i have saved his no previously. He replied my that it will be delayed and delivered me in the evening.

4. At 4 pm i again called him, then he replied me that i will deliver you tomorrow as today is not possible. I have told him that i have to go out of station tomorrow so please arrange delivery today, then he replied me that today is not possible, then i have told him that then i will comlaint the matter
He replied me that you can complaint anybody,
I have a voice recording of the covernsation.

5. I again called the customer care and infomred about the matter, a lady customer care promised me that my shipment will be delivered me by today, as she sent the necessary instructions to the concerned office.

But after all the efforts he has failed to delivery my shipment today, it is still showing out for delivery, very poor.

6. I would also like to inform you that your customer care conversation is worst, your paying them, so please try to improve their language, please try to learn from american express credit card customer care service.
Their language is very harsh. Extremely poor.

7. Citi bank only-please try to avoid blue dart as perhaps they have some proud that they are the best. So please try go javas, they are the best in siliguri, but in delhi bluedart are the best, they have never given me change to raise any finger against them, but in siliguri a courier boy is not following their instructions,

Thanks
Regards
Alok
[protected]
[protected]

I have my document came to service centre for awb [protected]
These people have gave some reason of landmark not provided for address inspite of full address has given and after calling several times, they dont want to listen and deliver package.

They will talk like they do not care if parcel reach in time or go back and whatever happen to the person who is gonna need it in time.

Its more than 5 days my...

I am quite dissatisfied with the delivery services of Bluedart and providing the worst delivery service. My product delivery date was committed as 16th May, the boy was very rude even doesn't have minimum common sense to talk with the customers. He was about to come to my office address to deliver the product. He called and asked me to come to take the delivery on road. I just asked him to come to ground floor. He was not even bothered my words and just cancelled the call. Then I went to him and asked why can't you deliver to exact address. The reply I got from him is too rude which I can't even type here. I don't know what was his problem. The persons who have a lot of attitudes shouldn't come out and work. Again if I receive same kind of response from bluedart. I will surely raise a police complaint on that particular delivery boy.

Dear Sir/Madam,

I am really disappointed from your poor delivery service. I placed a order through paytm which was shipped on 5.5.2016 but still not received my parcel. from 10 th may its showing in status shipment out for delivery. I was called three times your customer service but everyone says to me that within 14 th it will be deliver because your location is remote area for delivery. Before 10 days i was faced same problem where location was joka. but If you are not able to deliver on proper time then why you take responsibilities. my location is not remote area. so please deliver this order within today...

I ordered a samsung galaxy j3 mobile phone through Snapdeal on 10/05/2015. When I tracked my order it was seen reached at my location (Kannur, Near Nandilath G Mart, Vivek complex, Chovva, Kannur 670006) on 13/05/2016 at 10.40 a.m. I contacted the the above said office several times
on 13/05/2016 from morning to evening.(phone no.[protected]. But they told me that it has not been received here and they will inform me immediately after the arrival.At 09.30 p.m. on 13/05/2016 I got a sms from you that the address is not able to locate.I have written the mobile number with the address, But anybody did not contact me till now. Actually the address is just 400mtrs away from the above said office of Bluedart. Why did a reputed institution like yours do this? If you are doing like this how can we make further orders?

Dears Good Evening, I Mr Babul Kumar Dash my self one courier booked in Chennai HDFC Bank against From Chennai To Bangalore thrugh Blue Dart Courier AWB No:[protected] from 9th may 2016.Sir till date Now 08:30PM this courier not received sir so many times i will call to your contomer care persons & track the report all are asking you got the courier today before 06:00 pm sir now 4 days past what is the resons please give me the feedback ASAP.

Sir Once thing Tommorow to 14 days i will go to my native In ODISHA, please sir last once again i will requested to you please told your services boy delivery by tommorow before lunch 12:00 pm.

Hello blue dart express,

My waybill no.[protected]. I am checking track my waybill no your site, its show as "no such consignee at the given address" its totally wrong statement of your courier boy. Nobody come on my address i. E 45-m, first floor, vrindavan garden, (Near satywati kuteer, gali no. 1), sahibabad, ghaziabad, uttar pradesh - 201005 and mobile no. [protected].

Your courier boy call me on 07th may, 2016 and he says, sir your courier in my hand and please tell me the extact location of your address.

I was guide extact location of my above given address. Courier boy says ok sir, i am coming with your courier on your address on monday, tuesday and wednesday etc., but nobody come on address and neither call me.

It is my humbly request to you, please send my courier on my address.

Ankit aggarwal
[protected]
45-m, first floor, vrindavan garden,
(Near satywati kuteer, gali no. 1),
Sahibabad, ghaziabad,
Uttar pradesh - 201005

Hi,

My waybill no : [protected] reference no :[protected]

Waybill no : [protected] reference no : 027 - [protected]


Waybill no : [protected] reference no :[protected]

Waybill no : [protected] reference no : 027 - [protected]

I didn't received till now...

I try to call [protected] but not response.
I tried calling but there was no answer

Please deliver as soon as possible
Please call me [protected]

Regards,
Balaram kuila

I applied for an American express corporate card but bluedart near my locality(Shaikpet, hyderabad) did not deliver it.Their service is pathetic. Even though the address was complete and accurate and I am receiving all my parcels through same address they returned my courier saying that the address does not exist.Pathetic service from BlueDart courier.

Regards,
Sarada Swain
Mob No:[protected]

Sir, i sent a parcel of medicines with no. [protected] to germany on 23 march 2016. As medicines are not allowed to be sent to germany the parcel retuned and i received it on 11 april. The no. On return is [protected].
I paid rs. 9500 for the parcel of 3.9 kg while sending it and rs 4500 on return.
I would like clarification on why i was charged an extra rs5000. It should be the same to and fro or a little extra for packing. The packing box was provided by me.
Kindly clarify.

Waybill No : [protected] booked from Mumbai Hub on 02/05/16, Scheduled to b delivered at Kolkata ;700102.Earlier Blue Dart delivered several times in my same address from consignor.On 4.05.16 received at Kolkata, Tracking shows Incomplete address and landmark needed.From that day i started sending the details of location with google map link. Daily i used to send mail with all location details but Blue Dart Every day update the status "out for delivery" and after 4 hrs again the post the status " Landmark needed" till today same is continuing Everyday i sent my location details with google map location link" but no action taken by Blue dart to delivered.I had so many way bill no. of Blue dart which they delivered in my same address.This problem arises only the courier like Blue Dart.Most worst service i had ever seen.No response to my email was given.

The courier boy does not deliver the shipment. He just comes and goes with asking any information at the reception. We have a reception, on the extension number[protected]., when contacted at this number the courier boy will be aided in locating the consignee.

Multiple times, the courier boy goes away. We have to struggle a lot to get the courier in hand.

This is a perennial problem. We request you to fix the problem at the earliest

Dear Team,

My name is Ramya N. Our shipment has not yet delivered, as we came to know that it was send to Bangalore on 19/4/2016 with transition ref. [protected] and returned back to Mumbai on 27/4/2016 with transition ref. [protected] and surprise we have not received any call from blue dart.

Since more than 20 days, we are literally contacting Bluedart and Itz cash but there is no proper response from them.

Requesting the team to pls provide us the updated status and when we can receive the shipment? If possible pls keep the shipment at Blue dart office (Bangalore SPR), we can collect it from there in this week (9/5/2016 – 13/5/2016)

Shipment name – Ashwin Mekad
Contact no. – [protected] / [protected]

Dear sir,
I have ordered an air cooler through paytym app. I received a message about delivering it today with track number [protected]. It had been notified as unidentifiable location and so the product is undelivered. But I received my tresemme shampoo order (AWB#:[protected] delivered by your courier to the same address. When enquired about the issue in your nearby office, there is no proper response. Kindly resolve the issue and do deliver aircooler product by tomorrow.

Blue dart service is very pathetic as i experienced twice bad services and got same reason, i.e. unable to deliver because my house was closed which is straight lie, their delivery dept
dont want to deliver the parcel &
just giving the abv stupid msg .to the tracking status column.

My documents was to come from bank & I got msg also from bank that i will get in a day with a.w# & thru which courier the parcel they are sending - i got msg that i 'll receive my parcel on 4.5.16 but i got on 7th May mean 3 days late.
After followup also i got my parcel so late .

Who is having so much time to follow up the courier parcel, we have so much other things to do so it is very sad.

to know the status of our parcel i just wasted rs.100/- on my phone calls as

We client when searching their contact no.thru Google site we get one no.which they say tollfree but it is STD charges .

We call & very difficult to get authorized person also our time like one day get wasted & our money also.

Their charges are very costly compared to other courier service but delivery service is zero.

My request to the reader that never use BLUE DART couier.

My contact no.[protected]