Blue Dart Express Complaints & Reviews

Dear sir,

I herewith submit my complaint about your delivery service, i have one courier from ICICI bank the courier track no : AWB [protected], it reached calicut blue dart office but my given adress in courier was Ramanattukara its about 14 km from calicut, your office staff from calicut they call me today they said we have no service in your area so you come and collect from calicut blue dart office, here i want to ask to you courier means they reached the items in proper address that given in that courier right, i don't know about your courier service, my sender paid full amount for courier when he send this courier, So i request you to take necessary action in this issue & send the product in my address.

Waybill no : [protected] reference no :[protected]

Always mention status as consignee not available, they didnt even call me, again and again they mention this same status, i think i should go with further complaint, they have consignee number why dont they call me, if they reach my location.

Dear sir,


It is a grievance mail regarding the poor service provided by one of the premium courier service provider - Bluedart.


I want to share my experience with the bluedart services offered for my courier. I am a resident of Silvassa, capital o[censored]nion territory of Dadra and Nagar Haveli.


On 25 feb 2016, I ordered an item named omron cushion massager HM- 300 on amazon preferred delivery through bluedart for my residence in Silvassa . The product was dispatched by the seller on 27 feb 2016.The product tracking id was [protected]. It reached Silvassa courier facility of bluedart, located at shop no. 1, Gokul Vihar, Khanvel road, Samarvarni, Silvassa, Dadra and Nagar Haveli. On 29 feb 2016, i got the message stating that the product was out for delivery and would be delivered the same day, but no one turned up from bluedart with my package and in the evening i saw the status as ' delivery attempted and consignee not available. ( screenshot attached).


NOW THIS WAS A COMPLETE SHOCK TO ME as me and my parents were at home for the whole day. I waited for the next day for delivery of the package but to my amazement, i got the same message again stating ' delivery attempted' - consignee not available. After this i could not wait and went straight to the BLUEDART OFFICE MENTIONED AT ABOVE ADDRESS, asked about the package and it was there at the bluedart office. I asked if it is not out for delivery, why have you updated the status as delivery attempted and consignee not available, to which they just passed a smile and kept silent. The staff there was horrible. The lady at the booking counter and other staff was totally shameless.


I tried to get some reviews of the bluedart facility at silvassa and got very pathetic reviews of the facility and got to know that i was not the only one to face such problem.


I have attached the screenshot of reviews from others regarding this problem related to bluedart silvassa and my own tracking details and status which was fake.



I suggest you to take a strict action against the staff at the respective center of bluedart. They are ruining the image of a trusted courier service and shaking the faith of customers trusting in bluedart. The minimum charge for sending a consignment through bluedart is Rs. 310/- WHICH IS ALMOST DOUBLE THE OTHER GOOD COURIER SERVICES. Even after charging so high one gets this response from your side, it is really awful.


A summary of action taken by you in this matter may be sent to me at [protected]@yahoo.com and [protected]@gmail.com and it will be appreciated. A copy of this mail is being sent by me to consumer forum ( ombudsman). In case of no action taken, higher authorities shall be contacted.


Hoping for a supportive and affirmative response from your side.


Regards


Jitenderjit Singh

Blue dart
shipment no [protected]
Very poor...service fed up with customsupport
I got message from bluedart on[protected] that with in 48 hours, they are going to deliver my courier, but still today i.e on[protected] there is no message or phone call daily iam trying to contact customerservice but so use
Really irritated with blue dart service this is my 2nd experience
Please do needfull
Thank you

Dear Sir/Madam,

Plc ref way bill no-AWB 128956 delivery man confirmed by phone to deliver at recipient home add-(132 f1, lajpat nagar, jagatpura, Jaipur-302017)in stead of recipient office add-(C-98, Jaganpath, , C Scheme Jaipur -302001) but not delivered even after accepting.

I fed up with such bakwas service of Blue Dart courier. My bank has sent cheque book to me on 3rd Mar-16 vide docket no.[protected]. On regular basis on every day from 7th I am calling on regular basis to call centre no.[protected] every day they telling you will get call from office boy on your cell and he will deliver courier in office hours. There is huge difference between commitment and actual work by Blue Dart. I am not satisfied by such bakwas service. Thanks

AWB NO- [protected]

Name - Subrato Pal

I didn't received my courier for two attempts only for Incomplete address and I mention correct address with proper landmark. If there is any problem courier person should call me but no call and for two days. This is my very important document of Bank. I even call to bluedart customer care but i didn't find any resolutions.
My nearest blue dart office is at-
MOHAN CO-OP. INDUS. ESTATE
MATHURA ROAD
Location NEW DELHI
Telephone Customer Service[protected]

Please take the proper action for this. I want my courier as this is my Bank Documents.

This is the second time im facing issue with bluedart, i can say the worest in worest. for the last saying the status was we could not able to locate. thought i have got more than 40 orders from fedex and aramax

Sir i am not getting parcel courier from blue dart my ref no old [protected] & my new ref no-[protected], i am very fed up with this type of service i am staying in same address but urs person as told to credit card dept is this incorrect address

Airway bill no:[protected]
Delivery boy Deepak from Ghatkopar Mumbai came to my clinic with parcel & it was closed. I received the missed you card so i called him on [protected] & informed him to please deliver the shipment between 11am to 3pm timing. But next day he didn't make it & my shipment was returned due to his lazy attitude.
please rectify the position.

Still i am not receive my credit card which was came from icici bank ., I had already said to deliver my home address i was given full address with pincode, but you said you area name is missing ., but if there is pincode then it easy findout that area name or you have to at least one time call to ask regarding address ...after that it was shifted to my office address ...and said we do not know department name or extension number but my mobile number is there you have to call but they refused ...now i am facing that problem i have not receive my creditcards to due to this i have got a loss ...so please advice me how should i get this compensate ...
Thanks

I have ordered some items [3]through ebay india. The courier partner was blue dart.
Item reached to my nearest blue dart office [ kaduthuruthy, kottayam, kerala] around 5 days before. They did not delivered yet.
They refused to deliver at home they were insisting me come and collect. Since i am an elderly person i requested to deliver home.

I believed blue dart is the best courier company in india and service were fast and prompt. But this bad experience spoiled all my concept about blue dart.

The tracking details shows it reached 2/3/2016 at kaduthuruthy office. Today is 9/3/2016. What type of service blue dart do to customers?
this type of delivery will spoil your business and image. We are waiting to see how your office react our this complaint.


Details of my item as follows:

airway bill number [protected]
airway bill number [protected]
airway bill number [protected]

AWB No - [protected], I have been sent a confidential doc from XYZ Bank, and the same was attempted for delivery on 7th March 2016. However, since I am a working lady, I was not available at home and hence called back at the note left by your delivery boy. When called, he said that the time of delivery would be between 2-5 on 8th March. But since I would be again in office, I requested for delivery around 6, or requested the same to be picked up by me around 6'ish... the guy was pretty rude or dumb either to not have understood my request, or by ignoring it.. he replied, delivery or pick up has to be done between 2-5. How on earth am I going to receive my parcel which is o[censored]tmost importance to me?? How can a service industry work only from 2-5, and how will the working people manage to pick up their couriers?

Pathetic service... Highly disappointed.

Person who has come for delivery to my address hno 1-5-95/20/1, flat no 201. Old alwal secunderabad. Has knocked the door very roodly and on my question to him that why you are knocking door roodly, he just returned by abusing without delivering my consignment.

I'm from Amravati and the bluedart shipment never comes to my home. They just show notification address not found or house closed like excuses every time. I picked up last seven shipments from office and find this very annoying. When I called today they told me to collect from office again. So kindly look after this matter because some shipments are really important to us.

Today I should get delivery. Delivery guy called me at 3:16PM, unfortunately I did not picked the call. immediately after seeing the called I called him at 3:33pm and told I will not come tomorrow so I need today. he asked me to come to a place (west in mind space). So I went there and called 10-15 times. he is not at all picked my call. and I waited for 30 min. Are that person thinking I am not having any work. I need it today itself. Please take action on him. do not think persons are not having work and wait under sun.
Waybill Number : [protected]

Your delivery boys are rude, no patience, unprofessional, not suit for service industry

give them training on hospitality and customer interaction.

Hello bluedart..
I order some goods from flipkart, Amazon ., .the couriers delivered through your service!!!but the delivery boys don't deliver the products to my door step!!! It's not my problem!!! All citizens of Narayanpet facing this issue!!!and they asking to illiterate people money by saying delivery charges!!!
Pincode:509210

Waybill No :[protected] The delivery service of bluedart branch in yousufguda is too much poor.I don't expect response from Bluedart...I mean they are too lazy.

The delivery boy didnot call me and did not come to my home and return the product by saying consignee not at home and when i go to their office they denied to give the courier...
contact me at [protected]@gmail.com