| Address: New Delhi, Delhi |
Mental Harassment by the DHL/Bluedart
It could not have been more painful !!
We had approached to a Blue dart Franchisee in Dwarka on 15th April 2015 to deliver a courier in London with the following specifications.
Item Name : Crystal Trophy
Weight : 3.9 KG (Before packing)
Our requirement : Packing and delivery
We contacted Mr. Ranjit who is the representative of the Blue dart Franchisee (Address: Pankaj Plaza, 303, IIIrd Floor, Plot No. 4, Sector -4, Dwarka. Contact No [protected] ). After enquiring about the specification of our product, Mr. Ranjit agreed to pack the same with foam stuffing inside and offered to pack it in an outer wooden box to ensure safety and deliver it to London at the cost of 4300 (300 for Packing + 4000 for the courier delivery). He also mentioned that since Blue Dart has been acquired by DHL the ultimate delivery shall happen by DHL Carrier.The same was agreed by us. Accordingly a blue dart representative visited us to pack and pick up the consignment. He packed the trophy with foam and said that this is sufficient and there is no requirement for the wooden box. We insisted that as discussed and agreed we would require the wooden box packing since it was a fragile item and needed care. At this he mentioned that he could not get the required material for the wooden box and kept insisting that we should dispatch it as it is. When we did not agree Mr Ranjeet called his person and asked him to take out all the foam from what he had just packed and asked him to come back. We asked him to complete the task and take complete payment from us.With no further response or explanation, the blue dart rep just left from our Office.
On 16th May, Mr Ranjit called us again and said that he has now got the wood and he can pack it. We agreed, and once again his representative visited us. This time his rep came with a few pieces of plywood and said he will fix it with the help of tape. We were not convinced as to how can ply be fixed with tape and how is this workable. Mr Ranjit asked us to stay out of it and said that we should allow him to do what he feels is appropriate. He threatened that if we would interfere his rep will leave from our place once again like yesterday and will not complete the task. It was really important for us to despatch the trophy the same day and therefore, with no other option left, we agreed to his atrocities. Mr Ranjit then called us to say that I also want to inform you that if you go ahead with this ply wood packing there would be extra charges for the fumigation certificate. Either we can get it by ourselves or pay him additional amount of Rs 1500 for the same. We were shocked !! This was something which he never mentioned in any previous communication inspite o[censored]s telling him right from the beginning that we want a wooden outer box for packing.Now he came up with an alternate suggestion that we should use a carton instead of the wooden packing.We surrendered to the situation and agreed to his ask.Finally we assumed that the torture was over and we handed over the packet along with the cash of
Rs 4000+ Rs 300 as agreed and demanded. At this time we provided a weighing machine to his rep to weigh the packet once again and let us know if any differential charges are required to be paid. He checked it in the digital weighing machine and the final weight was 4.9 kg . He called Ranjit to ask if there will be any additional charges and then informed us that the amount to be paid remains unchanged and you can pay what was agreed. At this Ranjit called up and insisted for more money on packing saying that his person has visited us twice!! Again after lot of argument we paid what was agreed.
Now again he called up in the evening of 16th May to say that we need to pay him some additional money else this packet shall be returned back to us. When asked for the reason, he was not even willing to share the exact reason and started yelling that he is not interested to courier it and shall return it tomorrow. After repeated pleading with him to understand the reason for this unexpected situation, he said that the dimensions of the packet are more than what he expected and therefore the additional charges. No exact rationale or logic for the additional charges was being provided to us. Nor did he offer to tell us what was the additional amount. Apparently he was himself clueless on the same. After repeated pleading again, he said that he will get back to us tomorrow morning with the exact details. Next morning i.e today 17.04.2015 he called up to say that we need to pay another Rs 2000 else he will throw the trophy back on our face.
We are feeling so tortured and harassed. After three days of consistent follow up, pleading and requesting our packet is still lying undelivered and we are being asked to pay more money which the Blue Dart Rep is himself not able to explain why and how. Our goodwill is at stake since we are unable to meet our committed delivery time frame. We could never imagine that sending a courier in today’s era can actually bring nightmares.We want a solution to this by the day end today, else with no option left we shall have to approach the consumer forum for the same.
From : DMAI House, F604, Dwarka Sector - 7, Delhi - 110077, Contact [protected].
