Blue Dart Express Complaints & Reviews

Hi, My Name Rajasekaran, I did not receive my product yet Waybill No : [protected]. I called customer care number but not connected : Chennai Location : [protected] I checked the track but no updates last four days. Please help me.

Dear Team, Still waiting for my consignment even though your site has updated expected delivery date will be 21st October 2014 from 21st October 2014. If there is holidays in your office then it should be informed to consignee by call or mail. Please check my consignment status waybill no [protected].

Dear Sir, I had booked a consignment to Delhi through Bluedart, Thrissur, Kerala on 01/10/2014 11.15AM. The bill number is ( BlueDart AWB No: [protected]).The consignment was delivered to Newdelhi addresse only on 6/10/2014.Due to late delivery of consignment I had lost my job . Kindly enquire this and proper compensation may be provided. With Regards, Rejenish Monji, email:[protected]@yahoo.co.in Mobile:[protected]

To whomsoever this may concern, This morning I was scheduled to receive a package on the 23rd of October 2014 as I ordered a scanner from snapdeal on the 15th . I asked for the order to be delivered to my friend's address as I wasn't sure if I will be home. Unfortunately, my friend had to leave and go out of town suddenly. I sent an email from the bluedart tracking link asking for a change in address. I received no acknowledgement of this change. I left a note with the landlady at the address given and asked her to tell the courier personnel to come to another address which is less than 5 mins away (I frequently walk that distance) On the 23rd morning, I received a call from the delivery person (+91 [protected]) at 10:23 saying he is at the door step. I asked him if he could come ot the new address. He said he needed to check with his office and he would call me back. I asked him if he would like me to speak to his supervisor, but he said no. I sent an SMS of the new address details. I called him back at 10:33 am to ask him if he got the permission and if not, I would come to the given address. He did not answer my call. At 10.35 am he answered and said he got the permission and will be delivering at the new address in half an hour. At 1.25 pm I called him again and he did not answer his phone. This greatly inconvenienced me as I had to go out and was waiting for the package. I am doing my diploma and I needed the scanner asap to send my faculty my work. I called again at 1.26pm and again at 2.36pm. Both calls went unanswered. Interestingly, when I called from my other number at 3.01pm he answered and said he would come to my house with the package in an hour. When I called him back at 05.12 pm he said he would deliver it the next day as the office had shut and they only made one round that morning and so it was not possible. I assumed Snapdeal and Bluedart together would be efficient enough to carry out a delivery easily. I was wrong. Not only was it not carried out efficiently. Your employee was rude and made false claims over and over again. I spent my whole day waiting for this elusive delivery that is important to my project and had to miss out on going to another commitment. Your employee was not honest about what he was doing and finally hung up the phone when I asked him why he was dishonest repeatedly. And finally when I checked Bluedart's tracking system to lodge a complaint his dishonesty comes with brilliant proof as this is what I see as the official report Yelahanka Delivery Attempted-Premises Closed 23-Oct-2014 15:25 Yelahanka Shipment Out For Delivery 23-Oct-2014 09:56 Yelahanka Shipment Arrived 23-Oct-2014 08:34 He did not come at 15.25. I assure you. He claimed that only one round was made. Then how was delivery attempted at 15.25? When I have paid in full amount to expect a delivery on of before a certain date, please keep to the promise. I am angry and would rather not use either Snapdeal or Bluedart in the future as you have more than proven to be highly unreliable. Not only was your employee inept at making a delivery at a different address 5 mins away (or wait for me to come to the old address), not to mention the numerous lies, your online feedback system also failed miserably in not informing your employee before hand of the address change. I would like some sort of concrete action taken as I will not hesitate to post negative feedback/reviews for both sites on more social forums. All the call logs are available on my phone for crosschecking if need be.

Hi My client was despatched courier from kolkata on 18th Oct but i didin't received so for and their people told it will take two more days and this was very bad service in taking time of around 8 days delivery duration. It was very bad to go with bands and top service providers

Dear sir/madam When we were away, it seems that some delivery boy came to our home to deliver some consignment in my name, D.K. SINGH, Address S-440, IInd Floor, Greater Kailash, Part-II, New Deli-110048 on 20.10.2014 and left one slip. Thereafter, no one has come to deliver that consignment. I tried calling on the No. written on that piece of paper but of no avail. I don't know what is the status of that consignment meant for me. Pls send that consignment at my address immediately. DK SINGH S-440, IInd Floor, GK-II, New Delhi-110048 Cell No.[protected]/[protected] Ph+[protected] email: [protected]@hotmail.com

On 16th Oct 2014, an important courier (Waybill No: [protected]) was shipped from Namrup, Assam to Bangalore, Karnataka and committed to deliver within 3 days. Till date (1300 hours 22.10.2014), the courier is not delivered, and not even a single number of customer care cells respond us. Many numbers dont even ring. This delay has badly affected some scheduled agendas. Pl help....

Hi, I want to bring your attention towards the service being provided by your courier service. I have my passport which was dispatched from vfs canada chandigarh since two days back. When i tried to reach designated people of that particular location no body cares to respond or if they answer they just put on hold without uttering a word. I am really shocked to see such customer delights provided by your team. That's pretty sure i wont ever in future will use services offered by you and will stop others to make use of ot for their personal harmony. I request atleast train your team to provide some customer service ethics. Cheers!!! Rashmi Lovedeep

ear Sir/Madam, I am Mukesh Grover, Tracking WayBill No:[protected] & [protected]. From 17th Oct status is showing 'Contact Customer Care'. I called customer care several times, they told me that it's not an issue, it will be delivered within 48 hours. After 5 days over, status is not updated & I have not received the valuable parcel. As well as expected date of delivery is over. I don't know why they are so careless. I called customer care several times, no reply found. Please reply me as urgent & make an arrangement to send the parcel. Regards, ...

Dear Sir/Madam, I am Gopal Pal, Tracking WayBill No:[protected]. From 13th Oct status is showing 'Contact Customer Care'. I called customer care several times, they told me that it's not an issue, it will be delivered within 48 hours. After 7 days over, status is not updated & I have not received the valuable parcel. As well as expected date of delivery is over. I don't know why they are so careless. I mailed [protected]@bluedart.com & [protected]@bluedart.com & called customer care several times, no reply found. Please reply me as urgent & make an arrangement to send the parcel. Regards, Gopal Pal Mob- [protected]

Waybill No : [protected] Reference No : SLP[protected] Pickup Date 14 October 2014 From Bangalore To Theni Status In Transit Await Delivery Information Expected Date of Delivery 18 October 2014 Status and Scans Location Details Date Time * Waybill No : [protected] Bial Hub Shipment Arrived 18-Oct-2014 05:24 Bial Hub Contact Customer Service 15-Oct-2014 10:31 Trinity Shipment Further Connected 14-Oct-2014 23:21 Trinity Shipment Arrived 14-Oct-2014 21:38 * - 24 Hr Format I did not receive the product yet. When will you deliver the product?

I HAVE BOOKED A REVERSE PICK UP BY CALLING BLUEDART AT [protected] ON 17TH OCT THEY PROVIDE ME A COMPLAINT NO-83487 AND TOLD ME THAT THEY WILL PICKUP IT ON THE NEXT DAY, BUT TILL NOW THE CASE IS PENDING. COOCH BEHAR BLUE DART OFFICE IS NOT CO-OPERATING WITH ME.

my mother has applied for uk visa through priority visa.it charges rs 10000 more than normal method.it is a matter o[censored]rgency to reach london.the embassy assured us that visa will be reaching within four working days.tje date applied was 14/10/2014.it has to reach by atleast 20th oct.the courier charges was also remitted as directed by embassy.till today there is no response from blue dart.and they are.showing an iresponsible attitude.my mother was supposed to travel today.with out visa how is it possible.who is responsible for our loss of money.please look in to this matter seriously.thanks. the visa applicant name.saramma mathai.courier bill num is[protected].my contact num [protected](hima mathew.

The casio keyboard CTK2400 has been ordered on 12.10.14 through snapdeal. The blue dart courier was responsible to deliver at the door step. On 16.10.2014, the tracking status says that the address is not confirmed. The product still remains with the courier services.After so much of tracking, on 20.10.14, we are able to get the product. but the delivery person named Irfan, very rudely said that the product will not be delivered at the door step and argued to get the product near the main road, which is 300metres away from our home. the words spoken by the delivery man was absolutely unfair. He talk with irresponsibility, stating that if we don't come and get the product in the main road, it will placed in the ware house, and we are supposed to come to ware house to get the product. the customer support from the side of snapdeal has to make sure that the product reaches the customer at their home, and not like this in the irrelevant places. the blue dart courier should take care that they appoint responsible persons, polite enough towards the customer, to deliver the product with atmost care. this incident has to be take seriously, by the courier service and need to answer to us regarding this. Else we the literate people, knows different ways of moving ahead this issue legally by all means. |

I had ordered in Snap deal and as per blue dart web site the latest status is Waybill No : [protected] Bial Hub Shipment Arrived 20-Oct-2014 12:42 Pnr Service Centre Shipment Delivered 20-Oct-2014 12:12 Pnr Service Centre Shipment Out For Delivery 20-Oct-2014 10:46 I got message from blue dart stating its delivered on 20th oct at 12:12 PM but I have not received it. I don't know to whom and where the boy has delivered. I called customer care and they have no idea about this. I did not even get call from boy while delivering. One important point as per above status on it was delivered to me 20th at 12:!2 pm, then how did again shipment arrived BIAL hub again at 12:42 pm. I will never place order with snap deal as they ship through blue dart. Customer service of blue dart is worst I have ever seen

I ordered a headset online and the vendor shipped the merchandise through Blue-Dart. when I received email stating that its through Blue-Dart, I was happy that it will be delivered with a day or max -2. That’s the trust the brand has kept. On 16th October this was received by Surat office # [protected] and on 18th October 11:19am, this reached Delhi. I was expecting a delivery by evening. I called up the so called Toll free #[protected] which was not connecting at all, tried 3 times. Then I searched number for facility, #[protected] which was never picked. I decided to visit the facility, since it was just a walk away. I was calling this number all my way and no one picked up the call. Phone was still ringing when I was entering the booking office. There was a gentleman who checked with me how I may assisted. I asked him whether this number which I am calling is valid, he said yes it is and it is ringing. To my surprise there was a desk phone which was blinking in Red indicting that there was a calling, which was off ringer. I checked with him why the phone was not picked, he said he just walked in. he did not have reply to my question, so there was no one available for the last 45 minutes? Then I provided him with my way bill number, he replied its on its way from Surat. I opened Blue-Dart site and showed him the status. Then his reply was that, we did receive this however its short and it will be delivered on Monday. I was still surprised, however thought of waiting till Monday. I still have not received any update regarding this from Blue-Dart, even when I had submitted a complaint 19th October through their website. This is pathetic and I will never choose Blue-Dart in future.

Dear Sir/ Madam: This ordered item came to my place for delivery, unfortumnately no body was home as this was the working time for every one and being out of home is not unusal, IIndly, the courier by Blue Dart has no courtesy to leave his telephone no. or call at my mobile: 91 [protected] when he found my door locked. IInd time the courier came again at unannounced time which Blue Dart call centre gave between 3.00 pm to 6.00 pm on 18.10.2014. Blue dart call centre noted my phone no. but no body called up. I had also put a slip on my door to deliver at my neighbour or call my mobile. The courier did not care to read the the slip instead he put up his slip. Kindly do the need ful and deliver the item at 154, seemant vihar, Kaushambi, Ghaziabad-UP- 201010- Mobile: 91 [protected] OR alternatvely at flat no. 142, seemant vihar, kaushambi, Ghaziabad- up- 201010. Thanks, Sincerely, Harman Shipping Confirmation Order #[protected]

Waybill No : [protected] this is to be delivered within tomorrow before noon (20/10/14) please take action to deliver it before noon. if not means they reject to accept the consignment, because ikt is a cash on delivery consignment. please do as soon as possible... ph. - [protected]. mail. - [protected]@gmail.com.

My airway bill no. is [protected] I was supposed to receive my passport via blue dart on 17th October 2014 from Bombay. The logistics giant which claims to be South Asia's no. 1 delivered it to the wrong address which was company near my address. The company name wasn't even mentioned on my address either. I called up the Blue Dart's customer care and spoke to Ms Sara. I was informed that they will investigate the matter and let me know. Since, it was my passport which is a necessary document I took the matter in my own hands. I went to the local 24x7 office and enquired about the shipment. The person told me and showed me that is was delivered to the wrong address( copy attached) even in their POD (proof of delivery) my name wasn't mentioned properly neither was my address. Then I again called up the customer care and it said that they work only from 9am to 9pm which wasn't mentioned to me by Ms Sara. I had even mentioned to her that the shipment had my Passport. And till now I have not recd any calls from their end either apologizing or regarding the status of my shipment.The courier guy who delivered Mr. Keshav Patil told me that he will get it to me the next day at 11am, but I didn't trust Blue Dart anymore. We forced him literally to get my passport as I am going for my Masters course I needed it urgently. Then along with courier guy we went to the place where it was delivered and collected the passport. I even mailed them on 16th October regarding my passport stating that it has been delivered but I haven't received it, they mailed me back saying that it has been delivered and there's a STAMP on the POD. Seriously, is this the way South Asia's no. 1 logistics company works ? I was literally traumatised for 4-5 hours because of their poor service. This isn't the first time I've faced problem with blue dart. I had a parcel earlier AWB no. [protected] they updated on their website continuously for 4-5 days saying Status : DELIVERY ATTEMPTED-PREMISES CLOSED . The delivery guy did not even drop WE MISSED YOU card. But, on all those days we were at home. We had even called up the local office they didn't give us a proper response and hung up on us. I am really upset and I want a compensation from their end for such a poor quality of service.

To Blue Dart Duliajan, Assam Pin-786602 Date: 18.10.2014. (at 5.00 PM) Dear Sirs: Non Delivery of Consignment No.[protected] I booked a consignment from your office at Duliajan on 13th Oct., 2014 to my son at Bangalore, which contained a Bank Draft being my son’s examination fee. The said fee was supposed to be deposited to my son’s institute latest by 18th Oct., 2014 failing which he will be barred from sitting in the examination. Besides, the late deposit will also invite a penalty of Rs.4500.00. Your tracking service as on now, only shows entry up to 14.10.2014 (with expected delivery date showing 15.10.2014). In spite of the consignment being booked on 13.10.2014 it has not reached the addressee till now (i.e. 17.10.2014). My repeated distress call to your Customer Service Cell / Bangalore Blue Dart office / Originating Blue Dart office at Duliajan have failed to come out with a satisfactory reply. View above, I request you to take urgent steps to locate the consignment and hand over to the addressee. Moreover, since such a costly Courier service like yours have failed to deliver, I urge upon you to refund full amount of the Courier charge paid to you. Sincerely yours Biplab Neogi Anandapara, Duliajan. Contact Cell No.[protected], [protected]