Blue Dart Express Complaints & Reviews

A very Important Document was registered With Blue Dart to be delivered to Delhi from Kolkata on 25/09/2014. I was Assured that it will reach next day office hour on 26/09/2014. Today is 27/09/2014 and The courier has not been delivered till now. Wrong local telephone number given on their web site. Customer care call is getting cut in between and the useless phone call is getting charged around 10 to 15 Rs per call with no response. Cant reach Blue Dart. No response from their side. Very Irresponsible and B Grade Service. AWB no: [protected] Please resolve the issue immediately have the courtesy to call back.

MY Waybill No : [protected] Reference No :[protected] when i traced about my product shipment status :it showed NETWORK DELAY WILL IMPACT DELIVERY Pickup Date 25 September 2014 From Nagpur To Mumbai Status Network Delay, Will Impact Delivery Status and Scans Location Details Date Time * Waybill No : [protected] Nagpur Shipment Further Connected 25-Sep-2014 22:38 Nagpur Shipment Arrived 25-Sep-2014 18:13 Mumbai Hub Network Delay, Will Impact Delivery 25-Sep-2014 17:04

Dear Sir/Madam, I've sent a parcel through Blue Dart service on 22.09.2014 from Raxaul (Bihar) to Salt Lake Telephone Exchange (Kolkata). Till date the urgent parcel is not delivered rather they are only uploading on www.bluedart.com tracking website that Shipment is delayed / incorrect address (pls see attachment). Already I've follow up through customer care no - [protected], but they are more over arrogant & trying to say that the address is wrong i.e. Salt Lake Telephone Exchange (Govt Organization) is in the wrong address. Though I've sent another mail to the same address through Speed post (Post Office, govt org.) & the same parcel is received within 3 days. Please look into the matter & do the needful at the earliest possible & also I'll try to inform everybody to avoid Blue Dart service & have faith in our govt Post Office. Please go through the follow up mails as follows- From: [protected]@bluedart.com on 26.09.2014 at 6:26 pm To: [protected]@gmail.com Dear Customer, Thank you for mailing us. The shipment schedule dfor delivery by next 24 hours Kindly monitor and further await the delivery of the shipment please. With Regards, Soma Roy│Assistant Manager -Customer Service│Blue Dart Express, 41 chowringhee road, kanak building, 2nd fl, kolkata-700071 Phno:[protected]│ F +[protected] │ │ [protected]@bluedart.com│ www.bluedart.com -----Original Message----- From: [protected]@gmail.com [mailto:[protected]@gmail.com] Sent: Thursday, September 25, 2014 9:34 PM To: SHABANA JOHN/CS /CCU /SR.EX; SOMA ROY /CS /CCU /A.M; CHOW RANJANI/CS /CCU /MGR; DIPA ROY /CS /CCU /SR.RM Subject: Delay Delivery ([protected] Email id : [protected]@gmail.com Tel no : [protected] Shipper/Consignee/Third Party : Shipper Comments : Waybill Number : [protected] [protected][protected] Pickup Date : 23 September 2014 From : MUZAFFARPUR To : KOLKATA Status : DELIVERY DELAYED | From: eshanmaitra on 26.09.2014 at 6:48 pm To: [protected]@bluedart.com Dear Soma, Will you please let me know the reason behind such 3 day (72 hr) delay to dispatch 5-10 km within Kolkata from service centre to destination (Salt lake telephone exchange). Such casual service cannot expected from your reputed organization. On the same day I dispatched another parcel through Speed post (post office govt org) & that parcel was received on 25.09.2014. Such service will not going to work for longer period. Its better to change working attitude. I hope your top management shall not encourage your rubbish service. Already my urgent task has been affected. Try to send today itself & contact on [protected]. Regards, Eshan Maitra [protected] From: eshanmaitra on 27.09.2014 at 12:13 pm To: [protected]@bluedart.com Dear Soma, Your tracking record (waybill no- [protected]) is showing incorrect address. Whereas in the same address another mail was delivered through Speed Post (Post Office) within 3 days with meager charge of Rs.37.00 against your 3-4 times higher charge of Rs.125.00. If I presume that the address is wrong, still you are not bother to contact on +91-[protected] (recipient) or +91-[protected] (sender) after repetitive follow up. I assume it would be the whimsical of the delivery boy or yours working style. I think I should forget your bear minimum service & complain/take into the forum of social sites. I've also tried you customer care no - [protected] (kolkata division), not connected, only voicing for wait further. Thanks & regards, Eshan Maitra

This is regarding Blue Dart Courier service... Yesterday i.e.25/09/2014 I received sorry to have missed you. I registered the reschedule delivery date and time as 26/09/2014 from 2 pm to 5 pm through customer service helpline. On 26/09/2014 i.e today I was waiting for the shipment since morning but it’s yet to be delivered. I called the customer service helpline 14 to 15 times but they could not help me. They can only provide us the information which is available in the blue dart tracking site. It’s a card send by Axis Bank Ltd, so if it gets returned i may incurred financial lose. If it’s so i believe it’s due to negligence of blue dart delivery system. It’s not possible for me to stay at home every day for collecting the delivery. If they are not capable enough to manage the deliveries than please stop this rescheduling method and prompting we are best service provider. The above facts are with reference to the below airway bill number. [protected]. Kindly look into the matter and do the needful at the earliest. Thanking You Sunny Deb [protected]

I was expecting a shipment with AWB#[protected]. The item was not delivered.The status was updated as 'Premises Closed'. May be the premises was closed but I did not receive any call from that courier person.He did not even try to connect and get the delivery done.This is absolutely unexpected.That was a very important delivery for me. If I don't get it I shall take it to legal level.My contact number is [protected]

the day of delivery of my parcel, the blue dart person called me to wait in my gate @ around 11am, 22/09/2014, he came @ 12;30pm & gave me a call again, I just said I was waiting last 1hr, suddenly he cut my phone & went back, I tried calling him 4-5 times but he didn't picked up, around 1 pm I called blue dart customer service & came to know that "parcel undelivered"- reason "person not available", I got shocked how blue dart delivery boy could do.. I wasted time & lost my credit card because of him. I request Blue Dart to take a strong action for this misbehave


md dinu
shipment number: [protected]
salt lake city
sector-1
kolkata-98

I am booked a product and its deliver from blue dart courier. The estimated delivery date provided from blue dart is 20th September 2014 but today is 23rd September 2014, till I cannot receive this product.when I speak to customer care they are not providing me the proper detail and not assuring me any conformation for the delivery. They always told me to wait for some time. I am really frustrated from this reply. What I have to do now?

This is to bring into your notice that my courier Awb No. [protected], dated – 15th September 2014, submitted at Reliance Corporate Park, Ghansoli, Navi Mumbai is missing. It does not show any status on the online tracking system. The company claims to be fastest and reliable, whereas my courier has no trace after 8 days of me submitting it to the dispatch. The dispatch team has no clue of it after more than 4 days of after me reporting it to them. The people at dispatch have asked me to contact one person after the other. Am I supposed to contact each person in the chain to know the status? Have attached, the image taken of the courier tracking number his is a clear case of negligence. This is how the shipments are treated that nobody has clue where it is !! This leads me to conclusion that the packet was opened and stolen on seeing the contents. How can such a big company like this - in such a world- say that the shipment is untraceable. Then how do you claim to be reliable. In the attached image, the AWB is mentioned. This shipment has gone to your system. I do not know how and where, I want this to be traced. Do not tell me to reconstruct and all, as that as it is not doable. Make sure that the courier is found, or I will see you in the consumer court.

Dear sir, My very urgent consignment had delivery date 19.09.2014 as per your schedule. On that date your tracking details shown me that the delivery boy was out with the consignment for delivery. I was awaited whole day for the delivery but your delivery boy not came and not enquired over phone also. On 20.09.2014 your tracking system shown Consignee Out Of Station. After enquiry to your office they answered the delivery boy was attempted the delivery but consignee is out of station and coming on Monday. it is absolutely wrong and the delivery boy telling lie. My consignment is very urgent and please try to deliver the same today itself.

I had booked an consignment from Blue Dart, with waybill number:[protected]. Expected Delivery was 17 September and its been 10days no delivery happened till date. Every time i call them up, the response i get is awaiting delivery details. Please help me

Hello Sir, I have a package with Bluedart with the Waybill No: [protected]. The package was sent to Bluedart on 11th September 2014. They initially updated the Delivery date as 13th Spetember 2014. When I did not receive the package on that day, I tracked the Waybill Number and it was updated that since it is a holiday, it will be delivered to me on the next working day. It was not delivered to me on Monday as well (15th September). They updated the status as "delivery delayed". I called up the customer care and they informed me that they have no manpower/backlog to clear and hence delivery is delayed but it was promised that it will be definitely done on 16th September.As expected, it wasn't delivered on that day also. The customer care people are extremely rude and have no knowledge. They promise everyday that it will be done but it is all a lie. On 17th September, they updated the status as "Out for Delivery" at 10:00 am and it is 18th September today and the status is still the same and I have not received the product yet. I want strict action against them. They take more than a week to deliver a product which is shipped from Kolkata to Kolkata. If they do not have manpower or backlogs, they should not this business.

Three cheques were received by the Blue dart couriers Wadala office from 8/9/2014 to 12/9/2014 to deliver to Mrs.Indra Jain C/o R.K.Jain C&M Laboratory Central Railway Parel Mumbai 12.The first shipment containing Cheque of Rs.155179.33 OF L&T Comp.was delivered to third party where as two other shipment bearing Way Bill no.[protected] contain cheque of Rs.96397 & Way Bill no.[protected] contain cheque of Rs.122717 was not delivered on the same address in spite of several request by the consignee.The Blue dart wadala office did not bothered to inform me on the given mobile no & kept the shipment pending in their wadala office till 17/09/2014.The matter was brought to the notice of the higher authority through mail even though neither the said shipment were delivered at the given address nor any body responding on the given phone nos.The conversation held through mail is reproduced below for your perusal To [protected]@bluedart.com Sep 16 at 4:59 PM I was present throughout the day at the mentioned address but nobody from your office has visited & falsely given the remark while sitting in your wadala office at 8.08AM on 15 & at 11.46AM on 16/9/2014 that Consgnee Shifted from the given address that too without contacting me on my mobile no.[protected].My office hrs of the given address is from 8.35 to 15.45 hrs. Further one more consignment of L&T belongs to me has also been delivered by you on the same address to my friend on 8/9/2014.If desired I can come personally to your office with ID proof or can be made available my self at the address mentioned at the time & date if desired & intimated to me. Indra Jain C/O R.K.Jain C&M Laboratory Central Railway Parel Mumbai-400012 [protected] On Tuesday, 16 September 2014 4:16 PM, "[protected]@bluedart.com" <[protected]@bluedart.com> wrote: Dear Customer, Thank you for writing to us. The package could not be delivered as we received an update from our delivery office that you have shifted from the given address. We wish to share with you that the sender "L &T INVESTMENT MANAGEMENT LTD" does not allow us to change or correct the delivery address nor allow self collection without their consent. This was informed to the sender and we are awaiting their instructions on the same. We cannot deliver the shipment to anybody else other than you unless we get intimation for the same from the sender "L &T INVESTMENT MANAGEMENT LTD ". We regret the inconvenience caused due to factors beyond our control and request you to contact the sender from your end as well to expedite the process. Please feel free to write back or call our customer services on [protected] for further assistance or clarification. Thank you once again and assuring of our best services at all times. regards Rekha Rawat&#9474;Asst Manager - Customer Service &#9474; Blue Dart Express Limited Blue Dart Centre, Sahar Airport Road, Andheri (East) Mumbai 400 099, India. &#61479; [protected] &#9474; F +[protected] [protected]@bluedart.com&#9474; www.bluedart.com -----Original Message----- From: [protected]@yahoo.com [mailto:[protected]@yahoo.com] Sent: Tuesday, September 16, 2014 12:04 PM Subject: Delivery of the Shipment Email id : [protected]@yahoo.com Tel no : [protected] Shipper/Consignee/Third Party : Consignee Comments : Kindly arrange to delivery the shipment bearing Way Bill no.[protected] & [protected] on the same address. In my absence the same may please be handed over to my office staff Mrs. Deshpande or Mr.R.D.Pinkyar.thanks. Indra Jain [protected] Waybill Number : [protected] [protected][protected] Pickup Date : 09 September 2014 From : CHENNAI To : MUMBAI Status : C'NEE SHIFTED FROM THE GIVEN ADDRESS | Disclaimer: This message is confidential and is intended for the addresse, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error free. No liability is assumed for any errors and/or ommissions in the contents of the message. Reply, Reply all or Forward | More To [protected]@bluedart.com Sep 16 at 5:04 PM As desired the Way bill Nos are [protected] of DSP Merrill & [protected] of L&T Indra Jain [protected] Show message history It is surprised that again same message have been uploaded though the facts were intimated on 16/9.No efforts have been made to delivery the shipment or contact the consignee. Though the other shipment has been delivered on the same address to third party without my instructions or without intimating to me. It is therefore once again requested to kindly deliver both the shipment on the same address. Thanking you. Indra Jain C/o R.K.Jain C&M Laboratory Central Railway, Parel, Mumbai-400012 [protected] in view of the above facts it might have cleared that one shipment has been delivered on 9/9/14 to the third party without my instruction & knowledge whereas the other two shipment neither delivered to the third party though I have requested through mail nor I have been called on phone at the given address & kept pending my cheques for Rs.219114 till date.I therefore request you to kindly arrange the delivery of the said shipments at the given address & take the necessary action against the M/S Bluedart as my cheques of Rs.219114 kept with them till date. Indra Jain & Rakesh Jain

Dear sir, there was a parcel from Hdfc bank on my name which was send through BLUEDART courier, & my waybill no is [protected]. The product was not delivered to me & it was returned without any intimation to me. The parcel is too urgent for me. Pls provide me the parcel as soon as possible. Looking for your positive response Regards SATYABRAT BARAL [protected]

Hi, I was to receive a courier from HDFC bank through Blue Dart courier . I got the intimation on 11/09/2014 the courier is being sent through AWB # [protected] . For last 3 days I have being following up with them.i the blue dart site it shows different reasons like Wrong Pincode, Will Impact Delivery, Consignee'S Address Unlocatable/Landmark Needed on the 11/09/2014 i got HDFC One of the letter through first flight at the same address . but why you people are not delivered item Regard, D.murali Krishna Vsoft Tecnologies, 4th floor, block 1, My home hub, Madhapur, hyderabad, 500081, mob:[protected]

I was booked one Vincent Chase VCo325 Black Grey Z1 eyeglass with Hydrophobic Anti-Glare lens on 05/09/2014 and my order ID is [protected]. But, I regret to inform you that the (Blue Dart) Agartala Cod Center 2 did not deliver the parcel deliberately. It was my previous experience that after waiting 3/4 days they sent back the parcel to (source) dealer/company return. it was happened so many times at Agartala with customers. My *Waybill No is [protected] and during tracking it was shown that shipment was arrived at Agartala on 11/09/2014. But they did dispatched till now.i. e. on 13/09/2014.* That, I was booked a item on 03/07/2014 on the following Postal address Ranabir Bhattacharjee, CID Office, A D Nagar- 799003, Agartala, Tripura, vide snapdeal order no. [protected].The tracking number was [protected]. and the item was arrived at 09/07/2014 at the office of Bluedart Agartala Cod Center 2. On the same date one person rang me from the Mobile number [protected] over my Mobile number and told me to collect item from the Agartala Cod Center 2. On 11/07/2014 I collected the item from Bluedart Courier service Agartala Cod Center 2. The person also called my colleague. But they did not go there and parcel were returned back to the company. Ranabir Bhattacharjee Mobile Number- [protected] CID Office, A D Nagar, Agartala, Dist.- West Tripura, State- Tripura, PIN- 799003, If received the mail Please send the conformation to the following Mobile Number- [protected].

Consignment booked on 5th September 2014. Consignment no. Is [protected] Through IVR complain lodged with Blue dart on 7th September 2014. Blue dart complaint no. is 390901 for non delivery of goods. Through blue dart website, Talegaon Blue dart number traced. The numbers were [protected], there was no reply and [protected] was switched off. Called up toll free no. [protected], to raise the compliant of no reply from Talegaon Blue dart. I was denied to lodge the complaint FOR non reply from talegaon Blue dart office. Instead I was directed to [protected], there was no reply from this number also. I finally left a message on [protected]. 310 INR is the charge to deliver the baggage and Additional 40 INR was charged for Talegaon. All calls were made from my post paid mobile number. Seeking justice.

Hi, Waybill Number : [protected] [protected][protected] Pickup Date : 02 September 2014 From : GURGAON To : MUMBAI The shipment of my Amex card was dispatched on 03/09/2014 and was supposed to be delivered on 06/09/2014. However, till date (12/09/2014), the courier hasn't reached me. I have tried calling Toll free number and was assured that it will be delivered same day but the commitment proved to be false. On 10/09/2014, i receive message of attempted delivery at 8pm and 9.30pm Bluedart courier person calls me and asks if whether i am in office. Still the next whole day the courier doesnt reach me inspite of calling toll free again. Due to not receiving my Amex card on time, i am unable to book my corporate trip plans and facing delay for the same. Please find attached the email conversation for the same. Kindly provide me reason for such harassment through your service failing to which i shall escalate the issue further.

My name is J.Gopalakrishnan & my way bill # [protected].
My parcel's way bill was generated on 2nd sep 2014 but to my surprise till date I have not received any intimation or call back from your side of delivery person. I had called up customer service twice & there was no information & through tracking my way bill number I realised that they had mention as DOOR CLOSED. Its utter stupidity to come for delivery at 2.30 pm when we close our office for lunch, forgiven that the delivery person has no sense to make a call & intimate me or leave a note atleast for the collection of same or to my convenient timings. pls do the needful asap & I want my Credit card to me delivered safely without any further delays. My contact number is [protected]. If the delivery person is so stingy to make a outgoing call I wouldnt mind throwing away 10 or 15 bucks for him to top up his mobile.

I regret to inform you thatI was booked a item on 03/07/2014 on the following Postal address Ranabir Bhattacharjee, CID Office, A D Nagar- 799003, Agartala, Tripura, vide snapdeal order no. [protected].The tracking number was [protected]. and the item was arrived at 09/07/2014 at the office of Bluedart Agartala Cod Center 2. On the same date one person rang me from the Mobile number [protected] over my Mobile number and told me to collect item from the Agartala Cod Center 2. On 11/07/2014 I collected the item from Bluedart Courier service Agartala Cod Center 2. The person alson called my collegue also namely Jayanta Roy, Surakumar Debbarma and their tracking numbers are [protected], [protected] & [protected]. They are also bound to collect from Bluedart Courier service Agartala Cod Center 2. Now I want to know, Is it the duty of Bluedart Courier service Agartala Cod Center 2 and I intent, follow up necessary action against them.

I placed a order on myntra which is shiped by bludart courier..my tracking id is[protected]. Expected date of delivery of my shipment is 8sept.when i tracked my shipment it was in muzaffarpur On 8sept at about 11am.At end of day when again i tracked my shipment they updated that consignee Unavailabe and ladmark needed, without any information to me.They even not contacted tO me single time. When i try to contact them and ask about this misconduct and to Deliver my shipment they disconnected my call, And after few hour i received a msg that new expected date of deliVery for my shipment is 12sept.can i know the cause of this inConvenience and misconduct.whenever my courier comes throught Bludart i faced this problem while services by other courier company is nice.i Request to higher authority to take action against this misbehave, i think this type of incidence is spoiling Your Imaga all over the india...