Blue Dart Express Complaints & Reviews

Hello, I am posting this complaint from Udaipur, Rajasthan 313003. My 2 consignment was delayed by 3 days, which was to be get delivered by[protected]. I checked on-line and found that consignment will get delivered on saturday[protected]. Since, on saturday office is closed and so on friday itself[protected], i called to[protected] number saying that :- Me :- please deliver the items at my home rather than office. Bluedart :- Delivery boy will contact you tomorrow. Me :- ok On saturday. Delivery boy didnt called me and straight way he tried to deliver to my office. Since office was closed, it was not delivered. I tried to call Bluedart. I gave a call almost 30 times, most of the time phone is busy. Finally when Bluedart received the call, below is the conversation. Bluedart :- please provide me the consignment no. Me :- Provided all the details ie consignment number, Name, mobile numer, consignment shipped from Rajkot ( Gujarat). Bluedart :- Sorry, since office is close so we could not deliver. Me :- The deliver at my home. Bluedart :- We cant. Since it is company rules. Me :- I[censored] are following company rule so precisely, then why didnt u cant deliver now. Dont bother whether office is close or securiy gaurd is not available, deliver now as else deliver to my home. Bluedart :- We cannot do, on Monday it will get deliver. Phone Hanged. My complaint are:- 1> Why there is delay? 2> If i am the person who ordered the product and its me who wants to change the delivery address, i should get access. I am not asked them to deliver other state or something. I want compensation for this.

Waybill No : [protected] Reference No : D1vxgyVXR Hi i order a key board from amazon on 20 sep and the delivery date was 4 nov and it is haned over to BLUEDART but when i track my order they said that additional address require but i have given full address, at this address i receive lots of order and when i call to customer service toll free no which is not a toll free no([protected]) they did not receive my call even i call to the local office at Dum Dum they did not receive my call i gave my order details bellow. Please help

I had booked certain goods on Ebay on 26th October. First the seller delayed the parcel and finally handed it to Blue Dart on 3rd November. Now Blue Dart (AWB No [protected]) is showing that it has been indefinitely held up at Chennai airport for past 5 days. This is very bad service. Ebay is a world renowned name. If it wants it can definitely ensure better services for ebay customers from Blue Dart. Such service is definitely causing a bad name for both blue dart and Ebay. In a potential market like India's this could cost a lot for both companies. I hope the concerned people tackle the issue at the earliest.

Bluedart. It is not Express delivery. Worst & Waste service. BD is not willing to deliver product which has been shipped from HDFC bank. I supposed to receive it on 18-Oct-2014 but BD updates that " Consignee'S Address Incorrect" or " Delivery Attempted-Premises Closed" or " Consignee Not Available". My family and Landlord available at house all the time 24/7. Not sure really this people coming to address for deliver or just bluffing by updating all wrong information. Also, I received other parcel items through other courier services like Amazon, Flipkart, Indianpost, during last two weeks but why not Bluedart courier is not able to deliver my parcel. it is pathetic service i have seen this time. I hope someone should respond to my issue. From Regards Madhu [protected]

Courier Way bill no. is -[protected]. This shipment shipped on 1st of November'14 from Haridhwar. But till date I have not received the courier. Courier is very important for me so do needful on urgent basis that I will receive it immidiately. Thanks and Regards, Mikin Shah-[protected]

I ordered an item from ebay and ebay seller sent me the item on time. From last 3 days it is with my local Bluedart office : . Pincode 734006 Address BLUE DART EXPRESS LTD NEAR FRIENDS UNION CLUB RAJA RAMMOHAN ROY ROAD EAST VIVEKANANDA PALLY Location SILIGURI. When I call them, they don't respond and hang up the phone. I went to their office and asked them to search my packet. They said they will send it to my address and did not help any further. I haven't got my shipment yet. I am afraid that they will return the shipment without notifying me because they had done so before once.

I ordered a roti maker in snapdeal.com which was suppose to come in 28 of October by blue dart courier but it not came .And unluckily when it came i was not in home & missed it but they informed us that they will come on the next day but today is 04 of November my order is not delivered . Please sir look over it

My credit card has been dispatched by 27, Oct.2014 still I did not get it. When I called at blue dart customer care they told me that due to miss printing of wrong pin code from their side delivery as been delayed & the same mistake is repeated again. Now I am trying to make them call the number but totally in vain. Very bad service they are giving to the customers.

i have ordered a tablet on snapdeal on19th octber 2014. the delivery date was28th october 2014. today is 4th november. i donot get my product yet. i called snapdeal customer care for several times. they told me not to receive the product from bludart curier service now as i want to cancel it. i called bluedart but no one receive my call. my request is that please dnt deliver that product now.way bill no. [protected].. dont send the product now as i m not going to pay for this

I have ordered a mobile phone from Snapdeal on 24-oct-2014, the expected delivery date of the courier was 28-oct-2014 given by the Bluedart courier service. But even today 3-Nov.-2014, the order no. is- [protected], & Blue Dart AWB no. is [protected], when I track the courier today morning it is still in Rama Road Hub Delhi, from last 9 days it is in Delhi, (Delhi Hub or Rama road Hub) what is the reason of this delay please tell me, is it possible for Bluedart courier to deliver it to Kalka, & how long I should wait?

I purchased a canon printer from flipkart on 10th july 2014 with offer free backpack worth rs 1000. And there was a process to availed the offer Register the product u purchased from store to canon India. They generated a unique Id for this and told that there is a 45 days process for verifying genuine customer and then they (canon) courier wildcraft backpack. After 40 days of registering product a SMS came from canon India that they courier the backpack via BLUEDART with AWB NO. [protected] to my address on 23 august 2014. And till today[protected] when I writing this complain to this website my parsal did not came to me. I called many times to Bluedart and they only say that please wait server is down call in one hour, or call next day, or we can find the isseu and will call u back later in some days. And when I call to canon they told me that from their end they send it already . so they can not help you call to courier company.

Hi Bluedart Team, !!! ESCALATE IT !!! Just had a call with CC member Gopesh and it was strange conversation that I would like to HIGHLIGHT here. As per him BD don't have a policy to call the Customer when the delivery boy reach the destination. BD and Customer care guys are constantly asking for "NeedDept Name/ Extension Number " and I have told them all the time that HCL is an IT company and NO COURIER DELIVERY BOY IS ALLOWED INSIDE THE HCL PREMISES. Please treat this case seriously else I would like to cancel my order and get the money back. If I won't get any reply till tomorrow I will be taking this case to next level. Complete address and contact details have already been provided multiple times, still providing them again for speedy delivery. HCL Technologies Ltd. Noida SEZ Noida Technology Hub (SEZ), Plot No: 3A, Sector-126, Noida UP 201303 India Contact Number:- Mobile Number: [protected] Extension : +91-[protected] Regards, Sajid [protected]

I am ready to collect above product having AWB No.[protected] from your Naranpura Branch of Ahmedabad(Gujarat}. But your KALOL Branch has returned back above Home Shop 18 Parcel inspite of my specific instruction to your Kalol Office to transfer imy parcel to Your Naranpura, Ahmedabad Office. I am surprised that your local management is very unefficience and there is no satisfactory service by them.My registered Mobele No. is [protected] and my name is Navinchandra D.Gopiyani.

AWB No.[protected] – Not delivered as yet. This is third time when Blue dart replied the same excuses ‘Premises closed’. Kind for information, this premises never closed. Infact it is the habit of Blue Dart employees ‘not to delivery on time’. Blue Dart is worst service provider in INDIA. Following Courier also delivered after complaint. Reply after complaint by Blue Dart Dear Sir/Madam, We regret the delay caused. Please be informed that the shipment is at our Mumbai / origin warehouse same would get connect for further location and request have forwarded for delivery once receipt. Incase of further assistance please write back to us. Best Regards Anu│Senior Executive - Customer Service - North│ Blue Dart Express Limited Regional Office (North), 04th Floor, Elegance Tower, Plot no 8, Non Hierarchical Commercial Centre, Jasola, New Delhi-110025 [protected] [protected]@bluedart.com www.bluedart.com From: [protected]@bluedart.com [mailto:[protected]@bluedart.com] Sent: Monday, April 28, 2014 9:32 AM To: [protected]@ACCOUNTSOFT.IN Subject: FW: New Complaint posted on Board - Airway No. [protected] Dear Sir/Ma'm, We have taken up the matter very strongly with the branch and assure you that corrective action would be taken on the same.Please be informed we have logged the complain:270134 regarding the same, we are getting this checked and would keep you posted accordingly. In case of further assistance, please feel free to write back to us. Warm Regards, Namita Dudy -----Original Message----- From: [protected]@bluedart.com [mailto:[protected]@bluedart.com] Sent: Wednesday, January 01, 2014 12:23 PM To: [protected]@GMAIL.COM Subject: RE: Contact Us : [protected] Dear Sir/Madam, We value your feedback and apologise to you regarding the inconvenience caused . The shipment is undelivered for the reason " ADDRESS UNLOCATABLE ". Would request you to please provide any landmark so that we can arrnge delivery accordingly. Incase of further assistance please write back to us. Best Regards, Vandana Sharma Blue Dart Express Limited, Regional office, 4th Floor, Elegancetower, Non-Heirarchical commercial centere, Plot#8, Jasola District centre, New Delhi-110025 Customer Care : [protected] www.bluedart.com

blue dart courier service on 22 OCT try to deliver on office address and called me but i was on leave i tell him to deliver it to my home address but he did not deliver it.after few days i got message on morning "out of delivery ". i was waiting for call of delivery boy but not received any call and in evening i got message "addressee was not available " while i was on address.same thing repeated again and again. Tracking #: [protected] Order #: [protected] 29 October 2014, 5:41 pm, DEHRADUN UT IN Returning to seller 29 October 2014, 3:08 pm, DEHRADUN UT IN Delivery attempted 28 October 2014, 5:06 pm, DEHRADUN UT IN Delivery attempted 28 October 2014, 9:41 am, DEHRADUN UT IN Out for delivery 27 October 2014, 1:20 pm, DEHRADUN UT IN Delivery attempted 24 October 2014, 12:12 pm, DEHRADUN UT IN The carrier has scheduled delivery for the next working day, as the business is closed on saturdays. 22 October 2014, 6:00 pm, DEHRADUN UT IN Delivery attempted 22 October 2014, 10:02 am, DEHRADUN UT IN Out for delivery 21 October 2014, 7:21 pm, DEHRADUN UT IN Traffic delay. 21 October 2014, 10:49 am, DEHRADUN UT IN Out for delivery 20 October 2014, 5:58 pm, DEHRADUN UT IN Traffic delay. 15 October 2014, 7:49 am, MUMBAI HUB MH IN Delay in delivery due to external factors 15 October 2014, 5:38 am, MUMBAI HUB MH IN Package arrived at a courier facility 14 October 2014, 9:54 pm, AMZ- BHIWANDI MH IN Package has left the courier facility 14 October 2014, 11:33 am, AMZ- BHIWANDI MH IN Package arrived at a courier facility blue dart did not deliver my Courier package on my office address and always making update wrong information finally he returned package .

Respected Sir, I am Bhupinder Singh, living in #838 sec20 a chandigarh, and I have request for the replacement of my computer hardisk which is in under warranty on dated 20 sept2014..to the HCL company, pondicherry..They had shipped my product on dated 25th sept2014. through BLUE DART EXPRESS..My product was reached in panchkula office on dated 30sept2014..bt i didnt receive my product yet..Now blue dart company told me that they had deliver my product to me which is totally wrong because I didnt receive any product.I have tried so many times to the Blue dart ..bt They didnt take any further action ..So I m requesting you please take any further action so that i can receive my product back.. please consider my request Yours faithfully, Bhupinder Singh [protected]

Hi, Have been dealing with blue dart since early 1990's never felt that Blue dart will turn out to be so pathethic and rude to their customers. I have a online order for which the vendor has dispatch the material he has also shared the scanned copy of Air Way Bill (AWB [protected]). Since last two days I am trying to get hold of this package. None of the blue dart numbers answer the call. Have tried all numbers in Bangalore and Indore (from where the packet was dispacthed). Spoke a Blue dart person (Bangalore mobile number [protected]) He has been very rude. I even conferenced the call with Vendor, rather than understanding or listening to our problem, he was just rude and hardly bothered. I am not sure If any exists in Blue Dart to resolve this. This vendor even has packages sent on 15th Oct which have not been delivered yet. I guess local couriers are turning to be better than you guys.

Tracking Status Link http://www.bluedart.com/servlet/RoutingServlet?action=awbquery&awb=awb&h...⇄ It's not updated since 24th October. Customer care isn't giving any satisfactory answer or any deadline on when it will reach.

I have sent my 5 bags from Bangalore to Delhi on 16th Oct 2014, with waybill No:[protected]. I was assured that consignment will be delivered within a week time but now it has been 15 days and I have not received the consignment so far. i am trying bluedart customer service [protected] daily but this number is never reachable. I am not getting any positive response from anyplace. they are not at all supportive. The service is really pathetic. Will you please locate my goods and provide information at what time I ill receive my goods. Thanks. Megha Chaturvedi

Ordered from ebay, seller shipped item on 19th which showed up on blue dart on 21st. It reached delhi on 22nd and from last 4 days it is still showing SHIPMENT FURTHER CONNECTED! Waybill No : [protected] Pickup Date 21 October 2014 From Gwalior To Mumbai Status In Transit Await Delivery Information Expected Date of Delivery 24 October 2014