Blue Dart Express Complaints & Reviews

Hi This is karthik i happen to send the laptop which i was using to my brother who lives at NaviMumbai.
I choose the Dart Apex since there was a money back guarentee and also would reach NaviMumbai on saturday and it would be easier for him to collect the box since it is an off for him.

The laptop did reach Mumbai and was suppose to be delivered at navi Mumbai .I would have called up a hundred times to the Bangalore office at koramangal with the person's name as Kashi([protected]) he has not come to office till 12 and asked me to contact reetu([protected]) when i contacted her she says the courier has not reached Mumbai.

At 1 Pm
My brother has got a call from the Mumbai (Mittal warehous) saying it has come and if he could come and collect it (at Mumbai) but he stays at Navi Mumbai and they are suppose to deliver it at the respected address.And they said there are no person since it is saturday and would not be able to deliever it today.

If that is the case why do we have to send the courier throught Air . I would have preferred it though Road and saved my money.It was an emergency and wanted to Reach the address at the respected time.

At 3Pm
When i called the mumbai branch again they say that we would try till 5 pm and would do their best to deliever it .

At 5Pm
They gave me the same reply but with a different time frame 8Pm . which is not possible and asked them for a Money Back. but he just disconnected the phone

At 8Pm
They say sorry we are closing the office and not posssible today we would deliver it on monday[protected] when asked them if they can deliver it before 10 Am because i have to for work. He answers we cannot commit on that and would deliver it when we can and not to your convenience .What sort of a response is this .

Never expected Blue Dart would do like this.

My Blue Dart No -[protected].

Can Anyone help on this .

Thanks and regards
Karthik V
[protected]

one consignment (consignment no. [protected]) was sent from goa to delhi on 24/08/09 containing goods that get spoiled if stored long term. it was sent through the costliest blue dart as they promised to deliver it in 48 hrs. after the parcel reached delhi, i called the blue dart service regarding my parcel (on 26/08/09) and i was told that the consignment is on way and i will get it by 26th evening. i asked if any problem in delivering to the mentioned address, they said no problem. still i gave them my mobile no. requesting that if there is any problem, then kindly call me. now till 29/08/09, i have not yet received it and on calling the blue dart service, they talking that it cant be delivered to my address and i should collect it from their office. i asked them if i have to collect it from their office, then why i paid heftily for the same. they said that they cant.
now my complaint is that who is responsiple for my goods that will get spoilt because of non delivering in time plus the mental distress caused to me because of irrational behaviour of their staff.

Hi,

I have deposited one of my important document at DHL counter, Vadodara on 20th August, 2009, Thursday to be delivered to Shibpur Howrah, West Bengal. The document was supposed to be delivered on 22.08.2009. But still on 25.08.2009 ( Tuesday) when am submitting this complaint, that document did not reach its desired destination. I paid Rs.260 to get quick delivery of courier service company. But I am really upset after having this type of mismanagement of the company. I sent mail to the customer care of Blue dart. They didn't mind even to send a single reply. As a citizen of India, it's my plea to look into this.

My Way bill no. is [protected]

My telephone no is +91 [protected]

A parcel sent from Bangalore was returned undelivered reason PIN Code not serviced.This PIN code was created after a new post office was created out of PIN code753002.When Bluedart used to give service to people of Bidanasi just because a new PIN 753014 which is not in their in their list of Cuttack city Bluedart refuses.There is a need to ascertain who decides the list in Bluedart about the pin code listing.when a city expands new pin codes intrduced by postal dept should be included.PIN CODE 753014 is already about 10 years old.Kindly help

I opened a new account with HDFC bank and the welcome kit was couriered to me through Blue Dart Express ltd. Since the kit wasn't received in stipulated time, I checked on the Blue Dart tracking website and found a message that the recipient wasn't available at the delivery address. On enquiry I found that the delivery person made visits to my house on different days between 11 AM and 3 pm. I informed the staff that I will be available at my house until 8 AM. The person negotiated and asked me to wait until 9 AM so he could deliver the package.
He still couldn't make it.
At 11.30 I get a call asking me where I am. "I have come here so many times. You are never at home"
I asked him to deliver it in the evening, he says "I will only deliver till 4 pm. After that you collect it from my office"

I would like to bring to the notice of Blue Dart Express Ltd. that banks generally open account for earning people - People who have a job/business etc and hence go to work somewhere. Such people cannot be expected to be available at home during office hours. Thus such packages should be delivered at convenient time or at a flexible delivery address.

An international courier of size 63(L), 8(w) and 27 (H) is calculated as 2.72 kg by the Blue Dart calculator as displayed below on their website.

Volume Weight Calculator

Packages Height Length Width Units Weight
1.00 27.00 63.00 8.00 Cms 2.72 Kgs
Volumetric Weight 2.72 Kgs

For the courier of above dimensions sent on Aug I was charged for 4 kg instead. It was even agreed by their customer care representative that I have been overcharged. I have been writing to Blue dart customer care since Aug. 03. As I have experienced earlier, there has not been any satisfactory response.

Hi Sir,

Blue dart chandigarh is making me foolish. He has updated his records that "Consignee Not Available At Given Address Contact Customer Service" without trying to deliver it. They didn't make a single call also to me. When i try to call their customer care, no one has received my phone.

I had send "one admit card of my sister for Bihar combined Entrance Exam for medical" through courier to Patna on 19/05/2009.On Blue Dart counter they said It will reached with in 48 hours. Exam is on 24/05/2009(after five days).On 23/05/2009 I had enquired at both place Bangalore as well as Patna but no information found regarding my letter. Bangalore Customer care people of Blue Dart told me "letter has been received at patna office of blue dart but delivery report is not available". This statement was wrong, they mischief me.
And we had received that letter(admit card ) on 27/05/2009(after eight days of courier).
And my sister missed the examination as well as one year costly time of her carrier and one year study. She missed one chance of her crucial carrier.

Sir who will return her one year time of carrier. Only Blue Dart people are responssible for this...
Sir this is not a single case. A lot of people sent their urgent things but unable to receive on time and ultimately they lose their purpose. We can not imagine what purpose the people can loss, it depends upon individual’s situation.
Blue dart people said that this is flight service but, to reach Patna it took eight days time. If I had send by simple post then also reached in eight days. Blue Dart makes public fool.

This is our right to defend us in future.

Sir I made this complain with blue dart then they replied “ Address is incomplete”
But address is 100% complete. And one more things if address is incomplete then who
It reach after eight days. It means it is clear that Blue dart make us fool.

I had spend 1, 20, 000(45, 000-coaching fee + 6000x12- lodging and fooding) in one year on her study for preparation of Medical entrance exam. She attended coaching in Kota –Rajasthan. Who will compensate my loss of money and my sister one year time.

Please give consider this case.Thankyou.


Regards:
Dayanand Singh,
H.No.: 21, 5th cross, A-block
Vinayak Nagar, Murgesh Palaya
Airport Road, Bangalore-17

Mob:[protected]

An urgent Courier was booked for delivery within 24 hours through BLUE Dart. dkt no [protected] dt 22/06/09 at 10.34 AM from Hyderabad to HOSUR 635109, is still not delivered even after 24 hours, (24.06.09). at 15:00 hrs. Lame excuses are being provided with no efforts to contact sender/nor recipient in evensame in time.

On 22-06-09 I had sent one applicataion form (Bharati Vidyapeeth application) through Doc. No. [protected] from Blue Dart Express Ltd., Parihar Chowk, Aundh, PUNE to MACHILIPATNAM (Krishna District - Andhra Pradesh - 1 hour journey from Vijayawada, AP). At the time of booking at 13.00 hrs, I was informed that it reaches within 24 hours of the destination and he had charged me Rs. 260/-. While yesterday i.e. on 23-06-09 when I enquired the document has not reached the destination in the evening also and we were confirmed that it was at Hyderabad, from Hyderabad it will be despatched to Vijayawada in special vehicle and it reaches within 48 hrs from the date of booking not 24 hours. If that is the case in the Pune BlueDart express Ltd. given wrong information on delivery. If delivery time is 48 hrs then I would have not sent through that Courier, because the application should reach and come back to Pune before 25-06-09 after signing. I had paid Rs.260/- for shipping charges. Kindly take necessary action and inform me about the action initiated from your end.
Details: [protected] (time of booking 13.00 hrs on[protected]
From: G.N.C.Sekhar, F.C.A., Grad C.W.A., B 7/6, Kubera Park, Lulla Nagar Chowk, Kondhwa Road, PUNE - 411040.
To
MrM.MANIKANTA, C/o Sri D.Shyam Sunder, D.No. 24/264-1, Ramannaidupet, MACHILIPATNAM - 521001.

,
It is fact that Blue Dart flight courier company is the most irresponsible company in courier business. They dont care whether courier is delivered or not and give all false reasons and update the same on their server meant for tracking the courier. They don't care for the customer. That is the case for my docket no. [protected] dated 09.06.2009 sent from HDFC Bank Ltd. to be delivered at My residence in Chembur has not been still delivered. I spoke to the customer service Ms. Jeniffer Fernandes on Saturday and she confirmed that they cannot delivery on saturday and will deliver certainly by Monday 15th June 2009 before 12' O clock. Till now I have not received the courier and that shows the commitment on the part of Blue Dart Courier. Now I have spoken to Ms. Pelvian and she told to speak to their Manager who was not on his seat. Latter she informed me that Mr. Peter their manager will revert.

I want to know from the management why is it so that you even don't care about the deliveries and what's the use of paying you so much even if the courier has not been delivered till date.

If incase I don't receive the packet by today evening along with the reply the same shall be taken to consumer court and company will have to bear the consequences.

Hope that there is someone in the company who really cares for the customer and understands the meaning of service.

Awaiting your reply at the earliest


Daniel Geevarghese
[protected]

Hi,

I want to inform one and all about the pathetic service rendered by Bluedart, the so called numero uno in the world in shipments.

Two shipments from HDFC Bank were sent to my residence address.

I was not informed prior to visit for any of my shipments or I doubt whether any visit was made or not as confirmed by my landlord.

When I call up the helpline, they tell me that shipment can be delivered after 11 am only which is not possible for me. Also they tell me that they can not and will not make any call for any shipment to the customer. Rather customer will have to do the followup.

I am extremely aghast by the way these people are operating.

There is no value given to customer's time and convenience even after collecting money from the shipper (They are not doing it for free/charity).


Regards

Parveen Grover

One consignment has been sent by SBI CREDIT CARD by BLUE DART COURIER havingAWB NO [protected]. But till date i have not received any consignment. Now I am staying at Nasik. When I contacted Mrs. Sudha of your Nasik Branch Incharge, she is telling I will get back to you soon. But the soon did not come. i contacted her 5 days back. When I spoke to your officers they told that the consignment was handed over to my wife on 27th March, 2009. But my wife did not get any consignment.

I have a sen a cargo to madurai on 19may evening and the above airway bill no in chennai . They have charged Rs 230 for this packet containing documents. As urgent I have sent through bluedart and today 20 my the packet is not delivered. While calling them they it will take 2 days for delivery and we have got all means of transport. According to their rules they say it will go to erode and then to madurai. Does it make any sense . I am makeing this complian after speaking with them they say strictlt it will not be delivered today if you wnat you can complain where ever you want???

Tell me a solution what should we in this case??

Regards

Durai

I had placed an order with Dell for a Studio 1555 laptop and the product was handed over to Blue Dart for shipping by Dell after the assembling process.

The product was picked up by Blue Dart on 7th May 2009, and i was promised a delivery date of 9th May 2009. I was provided a WayBill No and a Reference No, so that i could track the shipment. Everything was running fine and i was expecting the whole procedure to be less cumbersome.

By the evening of 8th May 2009, the status of the shipment changed from the existing In Transit to Flight Canceled/Delayed, Contact Customer Care.

I was fairly disappointed to see this newest development and now i am at loss of what is to be done.

Usually when a shipment cannot be shipped on a day, the courier agency will try to ship it on the succeeding days. But in here, even Blue Dart has no idea about the product shipment. I have contacted the Customer Care of Dell and Blue Dart and as of now has not received any information regarding this from there.

The queer nature of the entire scenario is that, there are plenty of flights plying in between Chennai (where the product was assembled) and Trivandrum (my residence), hence i am dumbfounded by the explanation offered by Blue Dart (flight canceled / delayed).

I do not know what is in store for me the following days. Now even i am unsure whether i will be getting the product in my hands..

For reference purposes, my WayBill No is [protected]

Dear All,
My complain is that a sodexo git packet received by my cousin that seal was broken (tamperes) and taping over, there is no idea about seal to my cousin. when I open the tape I found that the gift voucher were missing for Rs. 10, 000/- from voucher no 2111910 to[protected] voucher of rs 10, 000). this is a very big crime who are responsible for this type of poor servie. So, kindly provide me a solution as possible as soon otherwise I'll take initiative against courier company. my courier details are:- (Blue Dart)

[protected] Reference No : 00478118
Pickup Date 27 April 2009
From Mumbai
To Patna

The following happened in June last year. So far nothing has happened and Mr. Prashanth of Blue Dart who is the Branch Manager doesn't attend to my calls anymore.

[protected][protected][protected]

A total of 6 boxes were booked to sent to Bangalore (3 parcels), Hyderabad (one) and Kolkata (two) on 16.06.2008. The packages were collected from my store at 7:40pm on the same day. Along with the original invoices inside the boxes, I personally handed over 2 copies of each invoice to your staff who had come in for collection. I was worried about the packages being held up because of the cut-off time since they contained live plants which would perish. I was assured that the packages would leave for their destinations on the same day itself. I was not given a tracking number or receipt since they did not carry the same with them.

However, the next morning I received calls from Bangalore that they had not received the package. I called up your office that afternoon to ask for the tracking numbers. The receptionist told me that no package from me was received the previous evening. It was only at 5 in the evening that I came to know from Mr. Muralidharan that the packages were still lying in your office for want of invoice copies. However, he then made arrangements to ship them immediately.

The agony didn't end there and only one parcel was delivered by the end of the next day 18.06.2008. The astonishing part was that none of the Bangalore consignments were delivered. The Bangalore parcels finally were delivered only yesterday afternoon 19.06.2008. One Kolkata parcel was delivered yesterday evening and as of now, one parcel to Howrah is yet to be delivered.

I have already showed the mails and sms replies that I received from my clients, regarding to the bad condition of the plants. I also showed you that I have already had to ship replacements by other modes of transport. I request you to kindly compensate my losses and damages to my reputation caused by these delays. I request you to kindly refund the amounts of my invoices as under.

Inv# 21 - Mr. xxxxxxxxx, Bangalore = Rs. 1000
Inv# 22 - M/s. xxxxxxxxx, Bangalore = Rs. 2100
Inv# 23 - Mr. xxxxxxxxxxxxx, Howrah, Kolkata = Rs. 1600
Inv# 24 - Mr. xxxxxxxxxxxxxx, Kolkata = Rs. 3875
Inv# 25 - Mr. xxxxxxxxxxxxx, Bangalore = Rs. 1450
Inv# 26 - Mr. xxxxxxxxxxxxx, Hyderabad = Rs. 1000
Total = 11025.00
[protected][protected]---

From: NEERAJ SRIVASTAVA [mailto:[protected]@gmail.com]
Sent: Thursday, March 26, 2009 7:08 PM
To: [protected]@bluedart.com; Venkataraman, V
Subject: Fwd: URGENT SHIPMENT




[protected] Forwarded message[protected]
From: NEERAJ SRIVASTAVA <[protected]@gmail.com>
Date: Mar 26, 2009 5:26 AM
Subject: URGENT SHIPMENT
To: [protected]@bluedart.com
Cc: "Venkataraman, V" <v.[protected]@spcorp.com>


Dear Sir,
This is to bring in your kind notice that we send a shipment docket no. [protected] through Blue Dart courier dated on 25 march from Mumbai to lucknow.This shipment is very urgent to reach at lucknow by 27 mar 11 o'clock as it is containing life saving drugs that is to be given to patient. .Request you to please take it as urgent & important .We are a regular customer of yours . Your favour will be highly appreciable.
Neeraj kumar Srivastava
In reply they committed due to their mistake shipment is not taken but definitely be sended to you by 2' 0 clock .Then I have called your Customer Care Call Centre No.[protected], & discussed the same with Mr anupam, he was very rude to me & said that packet will be deliver as per their convenient & then again I have discussed with your Supervisor, she has assured to do the delivery by 5:00 PM
It is really surprising that if it is reffered urgent life saving drugs are there that has to be delievered by 27 mar 11 o'clock in that shipment, still they are in Delhi .You people charges extra money for good services and your services are seen worst, it is your fault that the shipment got missed in Delhi .Please try to send it urgently by today afternoon by any transport air, car, or by any other means because if there is any loss is there for patient life or to patient we will sue you.It is very sorry to see that you are not holding your commitment.
Regards
Neeraj kumar Srivastava
Lucknow

to
my P.A, she requested to issue a authority letter in her name, but very sorry to inform you that delivery has been not made as per your commitment. The same is for your kind information & action please.

Due to mistake of dealing agency, I suffered a lot. The agency entered wrong pin no 226016 instead of 226012 and my document kept circulating in Lucknow city.

The packet was posted from Mehsana/Ahmedabad to Lucknow.

However, the executive Mr Shridhar was very cooperative & helped in delivery even though delayed.

However, agency should be punished for PUNCHING WRONG PIN .

Reliability factor is reducing.

Dear Sir/Madam I am holding HDFC Credit card more than five years during this period I have never got such experience that the delivery person namely Venu from blue dart did not deliver my card simply went to their office and said I have changed my address it is amazing today i.e.04/03/2009 I have got my credit card statement from manikanta courier they delivered it to me but the blue dart people unnecessary harrasing me and they are very rude to the customer it is hurting first they given me the telephone number[protected]/60 on this number I have spoken to MR.Rao he said he will send the credit card between 2-5 PM on 04/03/2009 but they did not come to deliver it again I went to their office at Hyderguda Hyderabad the staff was rudely spoken with me and said they will send the card back to the issuing office again I have requested to their customer support office at this number[protected] and spoken to MR, Paul he said he has send my request their hyderguda office but they did not deliver my credit card after showing my ID Proof and address proof and credit card statement they did not hear me and send me back empty handed. In these circumstances I request to you in future please dont send my credit card with blue dart they are useless fellows kindly look into the matter and take necessary action against the rude staff of blue dart. My airway bill Number is [protected] dated 28/02/2009 it seems the delivery boy of blue dart namely venu intends to misuse my credit card he has not right to hold my credit card for 04 days kindly look into the matter.