Blue Dart Express Complaints & Reviews

To The Manager,
Citi Bank Cred
Card Division,



Subject :Waybill Number : [protected] of Blue Dart Courier

Regarding my credit card no.[protected]

Dear Sir,


I have to state that.

Blue Dart informed me that as I was not at home on 26th feb 09 they are unable to deliver the packet of Waybill Number : [protected] of Blue Dart Courier.

After my enquiries I concluded that, deliberately, Blue Dart Courier is not delivering me the above mentioned packet containing my reissued credit card.

And when I called the blue dart official at 9.39 in the morning today 27th feb 09, the reason for non delivery of the packet, I was told that blue dart shall deliver only when I shall be present in person at my home address.

I had a talk with city bank call centre regarding one debit in my current month’s statement. The date of debit was in the month of nov 08, upon my suspicion citi bank offered me to block the card and issue a new one in place of it without cost, which I readily accepted. And the card came on time thanks to the prompt service of citi bank.

However,

It seems that the prompt disposal of my matter by citi bank, and sending me the card with equally promptness has turned futile due to the bad services of the Blue Dart courier services.

My Complaint.

I am now complaining that blue dart courier has defaulted in his services, and I have to suffer in terms that could be described as :-

My requirements that could have been fulfilled by using the card services are jeopardized by the courier agency

I have to pay my dues to citi bank, to which, it seems obvious that without credit card number it is going to be a matter of concern in near future.

I have been subject to harassment mentally while pursuing the blue dart people for the delivery my above mentioned dox, and as per my experience I can observe that the staff of Blue dart are not competent enough to understand my requests to deliver the packet at my home address, and when I explain that it can be delivered at my office address in case bonafide evidence are required. And there they can check my identity, signature, and can have any other material evidence of me being the genuine person, they decline and claim that they shall not deliver at my office address.

The same incident is repeating with me twice and again, I lost my card last year, and the same had come from the same blue dart courier, and that time also I had to run from pillar to post to have my card delivered at my home address and after much requests and after lodging a complaint the card was delivered to me I told this thing to the blue dart call centre this time also but they seemed unconcerned, while last time they delivered the card it took so long, and much complaining to which I received a call from blue dart finally that they regret and ask sorry for the same and assured me that the same thing shall not occur in future and here they are, and think the miseries and horrors of last time I experienced are causing pain to me and it seem only god can intervene in this unending misbehaving of the blue dart people with me however, last time I simply acknowledged their concern and that they feel regret over what had happened

However this time why should not I request the citi bank, and the blue dart officials to initiate an enquiry in this matter, and why should not I choose to present my case with and independent authority thereto, or why should not I be present myself before the concerned judicial authorities.


Awaiting an speedy reply on the matter

Thanks and Regards


Ansuia Prasad
J-3/66, DDA Flats, Kalkaji, New Delhi -110019
[protected], [protected], [protected], [protected], [protected]
Off.
P.S. Sodhi & Associates
D-1/69, Sangam Vihar, New Delhi -110062

Landmark- near dispensary, Block D, Gali No. 1 (main)

No notice/intimation regarding Consignment number [protected] of Blue Dart Courier Services was given to us till date. How the action may be taken regarding the delivery of consignment? It is not possible to take any action without the details of consignment. Why we were not intimated till date on address given on the consignment. It is a serious matter.

We may move to consumer court on the lapses on your part. Please expedite the matter and ensure immediate action in the matter.

J. B.Tomar F/o Gaurav Tomar
402- Anjali Apartment, North officerpara
Doranda, Ranchi-834002
Phone No[protected], 2260681
Mobile No. [protected]

The Blue Dart courier company picked up material worth Rs. 50000+ from my office in Delhi on 20 January 2009 for delivery to Bhubhaneshwar.

The docket number is : [protected]

The courier company has failed to deliver the material even after almost a month has gone by. They are also not informing us about what happened to the material.

Our company officials called them repeatedly, at first they dilly-dallied and asked for time, and now they are saying they cannot trace the material.

It seems to me that the Blue Dart Couriers is not doing business, but robbery.

Their attitude towards customer care is very poor. They do not assign any complaint numbers, and do not provide you tracking information for the complaint.

They will also make false promises that somebody from the company will call back, and nobody calls back.

If bluedart cannot deliver my material, then I can only believe that the material was stolen by bluedart company.

I wonder how many companies they have duped in a similar manner.

I strongly recommend that you do not use blue dart if you want to keep your costly material safe.

Way bill numbers [protected] send from HSBC Chennai to my Bangalore address on 27/01/2009
But I haven’t get my courier delivered. I have enquired the Blue dart thrice (29/01/2009, 30/01/2009) but they haven’t tried to delivered the courier. They have told we will get appointment and send for the delivery. But they haven’t called to my mobile also. Since it was a matter o[censored]rgency(Demand Draft) I cant wait anymore. i have lossed the hope and monday morning i was searching the consignment in the Bluedart website and came to known that it was delivered to the source(Chennai Hsbc). This is the way the blue dart is earning money from the clients.

This is 7th day of my complaint. Called blue dart regarding the status and the reply was as usual we will update you today evening. And no one would bother to call me back. I am supposed to receive a shipment from ICICI Home Finance and on 9th I received a message from ICICI that the document was sent via blue dart. To my horror when i enquire the status of the shipment i found that my consignment was delivered (as per Blue dart site AWB#[protected]). When i raised a complaint, initial investigation found out that it was delivered to some company in electronics city, where i have never worked and no where releated to myself. I wounder what can be done to get my consignment recovered and redelivered ??

Sir,
My name is Partho Roy,
working as an F&B Manger In Hotel Babylon Raipur.This is to bring in your notice that inspite of reminding blue dart courier about my duty timing i.e.8.00am to 14.00pm, my courier is not being deliver to me in time.This has been the case with each and every courier of mine coming through Blue Dart. When complained about the same they responded that the courier will be delivered according to their time not mine and if I have any problem I should ask my bank to stop sending my courier through blue dart.
please, look into this matter as soon as possible.

Sir
I am Sudhir Kumar Singh writing to seek your help in my pf issue. After getting all the paper work done from my company BLUE DART EXP LTD, DLF( gurgaon), where i worked for near about 13 months(10/01/2007 till[protected].My Employee ID in BLUE DART was 88048. I sent my provident fund clearance document on 14/04/2008. I was told that it takes about 60 days to get the money but till today it is more than 240 days and nothing has been credited to my account. No acknowledgment has been given to me either; My PF a/c no is MH 23305/16526.
Hence I request you to look into the matter and
looking forward to your cooperation.


regards,
sudhir kumar singh
Ex Employee : BLUE DART
EMP id 88048

Sir/ Madam,

good evening !!!

i booked my post on 3 - october - 2008 to Raipur from Bangalore Blue Dart services. They told me to deliver my Docket on 3 November to Mentioned Address at Raipur before 2:00 PM at any cost.
but Till 5:00 PM my Post did not deliver By Blue Dart At Raipur on Mentioned Address. Mean while i Called a lot of To their Customer Care Services at Bangalore as well as Raipur Blue Dart Offices. In Raipur office Some Lady attened my call & Assured me to deliver that Post at Raipur address soon with priority. Then after 1hr. i called at Raipur Address where the Post will be delivered but they told as they Have not received so i again called to the Raipur Blue Dart Office but the Number was busy & this number had been busy for 2 hours. Some body Put off the receiver of that phone. again i called Bangalore Custmer care And talked many persons Regarding this but all told me to contact soon & told me about post delivered or not.
but no body called me then.

i sent my Chattisgarh PSC form by courier and 3 November is Last date to recieve the Form by 5:00 PM at Raipur G.P.O. one of my friend from mentioned address take the form & submit it to G.P.O. if it could be reach In Promised time.

it harressed me so much & I lost my chance to attempt the exam.

Please Take The needful Action against Blue Dart Services & let do Justice with me.

thanks,
yours truly,
Nikhil

- Shipment was sent via Bluedart on 23rd
- Shipment has still not been delivered as of 30th
- Shipment delay was due to Invoice not being sent by Blue dart.Shipment reached London on October 27, 2008. But could not be delivered as Invoice was found missing. This was a miss on part of blue dart. This was confirmed y calling DHL Customer Service UK
- Multiple calls made to Customer service DHL India[protected] to send the invoice. Customer service refused to acknowledge miss on their part even though the UK customer service had clearly indicated that invoice had not been sent.
- Finally spoke to Assistant manager customer service on 29th October and invoice was finally faxed. Assurance that shipment will be delivered latest by the next day (at the earliest)
- 30 October - records indicate that shipment has departed from DHL Heathrow London but has still not reached recipient. Repeated calls to customer service have yielded no results nor have any reasons been given regarding the delay

Kindly help resolve this. After charging customer exorbitant amounts bluedart has failed to deliver shipment. Further more they have not been transparent in their dealings and have tried to hide information from the customer

I am B.Srinivas aged38 yrs..resident of H.no.: 1-1-365/19, Gandhinagar, chikkadpally, Hyderabad-500020. few months back I have taken a Insurance Policy from Bajaj Allianz for my Child B.Saketh Suman and after months also we did not recieve the Main Policy bond to our house.

One day I got a phone call from Mr. Partha Sarathy from jawaharnagar that a document from Bajaj Allianz on Saketh suman & B.Srinivas name has been given by a courier boy to the wrong address instead of mr.Partha Sarathy's related Document..with out checking the document & address his Assistannts has taken the wrong one's and signed in the Blue Dart delivery book ..after few days Mr.Partha Sarathy got his Document back with the Courier executive and he has returned my Document to Blue Dart executive to hand over to my address and it has passed a month but till noe I did not get the delivery of document bearing Courier No:[protected] as given by Partha Sarathy to me..Now I rang up Blue Dart ..Himayathnagar & Customer care Bearing Phone No's :[protected] or 34 &[protected].. There is no proper response and the people who are recieve the phone call has no manners as how to talk with customers..Now my question ..Where are my Documents..?
Please help...
My mobile No. is : + 91- [protected]

Way bill numbers F[protected] & F[protected] send from HSBC Mumbai to my Cochin address have been returned twice mentioning address not found.
I have received many correspondences & C cards from HSBC previously through Bluedart.This is the second instance in last 3 months where Bluedart has not delivered the covers in my address & conviniently returned the same.
None of the staff has even bothered to contact me over phone /mobile in all these instances.This reflects on the deteriorating commitment of your staff to provide service & is an eye opener for me not to depend on you any further as a customer in my business.

I had got Axis Bank credit card with Awb no :[protected] and when the courier man came i went ot chennai for purchase and i am shortly leaving to Dubai.But its my permanent address ...i have all communciation credit card bill, bank statement all were delivered to that address only...
"my aunty told them that i am out of station". The courier person told will call me to my mobile...But when i checked the AWB Bill no ...it shows Cosignee is not at that address...

How worst the service...is ? Anyway that courier cover will be with my mobile no... Y dont they call me and confirm...

Some severe action should be taken on these courier people for working so worstly and for worst service...


regards,
balamurugan

chetna dhingra, prem niwas, hno;5/22, tahli mohalla, ferozepur city. pin :152002

I have sent Birthday Dress for my sister through Blue Dart Express Ltd on 30/09/2008. The Airway Bill no is [protected].
The address mentioned was
Amar Ekbal singh.
House no 792
Awas Vikas Colony,
Kunraghat, Jharkhandi village
Gorakhpur U.P. 273008.
The address mentioned is absolutely correct as I have been sending documents in the same address.
The courier company assured me that the consignment would reach on 03/10/2008 as the Birthday was on 04/10/2008.
The courier company did not take any efforts to contact consinee even after the mobile no was mentioned on the consignment . Inspite of numerous calls the consignment did not reach the address
As a result my sister was unable to wear the dress on her Birthday . Till yet the consignment has not reached the address nor any efforts have made to contact the consignee .
Request a refund on the amount spend on the courier, the STD chgs and also a claim for mental tension

HSBC bank has sent me, Soumen Kumar Chanda, through Blue Dart courier service a new renewal Credit Card.
The Blue Dart people not only delivered the courire to the wrong address but also to a complete different person without the authentication true signature of the recipent, that is my signature.
The waybill no. of the courier is [protected].

Please kindly take the necessary actions required.
Thanks & Regards,
Soumen.

I have not received my Consignment #[protected]. The Blue Dart Call Centre is telling me that it is delivered to some unknown person.

I have taken off from work today and waiting at home specifically to receive the consignment as I need it as fast as possible due to some urgency.
I have also been calling the Call Centre every 1 hour to inquire about the package.

They told me that it will be delivered, and then at 8:00 PM they tell me it was already delivered at 4:00 PM to some unknown person, maybe a security guard.

The security guard at the time has now gone home and I will only be able to inquire from him tomorrow at 2:00 pm for the consignment.

Why have I had to pay a huge amount (297 ruppees) for the courier if I am not receiving it on the required day, and the Blue Dart personnel does not want to come to my door to deliver it, so he will give to anyone he meets downstairs?

Why was it given to some other person, maybe a security guard, when I am the one who has paid an amount of Rs. 297 for the courier charges.

I have also been wasting my time waiting all day at home for the Blue Dart personnel to deliver the package, and the wait and money spent has just been wasted.

I want to request a refund of the courier charges (Rs. 297).

What is the use of selecting Blue Dart and paying the required fees of Rs. 297 if the Blue Dartpersonnel does not want to deliver it to the door at which the shipping address is mentioned?

Even High Value Cheques and Credit Cards are being given to the Security Guards by Blue Dart personnel.
Why exactly are we paying such a high fee if the personnel do not want to use the Lift to come up to my house to deliver what I have paid for.

Pankaj Chand

The courier was dispatched on 22.08.2008 to

The Manager
State Bank of Mysore,
Penya

Doket No. is : [protected]

Still no update.

Mobile No : [protected]

Dear Sir,

Your delivery boy had tried to mislead this office regarding the delivery of the courier by coating fictitious name of our office staff.

We request you to investigate this matter how this letter was found on the roadside by First Flight Courier and same as since being delivered to this office this matter is very serious as this letter contains a cheque of Rs 20Lacs towards payment of our client booked Villa.

Please let us know the outcome of this investigation.

Thanks & Regards

Neeti Luthra
Marketing Manager.
Bullion Infrastructure Pvt. Ltd
+[protected]
+[protected]

Hi, pathetic service which is been offered by blue dart cunnigham road branch ...

I had an shipment from blue dart consignment no: [protected] its was a Rnwl of my credit card delivered from citi bank ...Since its been sent to me a week back this people are been playing with my shipment when i cam to know that the card has been despatched i had to call the blue dart helpline no: and get to speak to a arogant un proffesiol lady who was so rude and teeling me that the card is sent trice to my office ...reason not delivered is as they dont entertain courier's...ok agreed they dont except couriers but why was that sent for three times...and here start the trauma ...then it was sent to my residents address ...obiously in the day time i wont be available..so this guy delivery guy who thinks he is the head of the blue dart or ceo of some cbi ...according to him i am not staying in the same residence ...his swt name is padrappa he is just a delivery man ...the attitude he has i think i request the top management to once i ur life time interact with him as customer and see what sought of bloody pain u go through all those senior peaople who work for Blue dart...ok story start when i spoke the guy called selvam on saturday he gave me no: of ceo guy called padrappa...and told me he will come ...when i called this guy at 10:00 am in morning he told me that he would be coming in at 10:30 ...i was waiting at office i had to go but he dint turned up...when i called him his friend told me he is gone to shop(r t nagar) and would inform when he comes...he dint call...again i called him and asked where r u sir he told me he is still in office but he was not he is in r t nagar...where is was suppose to go same route where i stay matadahalli from cunnigham road...then i asked him why dint u come then he said i cant come know i have lots of oppointment he is telling me as if i have to borrow or begged some money with him...then i told him i am very much available at home u come ..then he told no i cant come know i will come when ever i am free i[censored]r there i will give or else ...i will leave...then he gave me no: to speak to his name was jerry this guy was polite and told me u drop the pan card at home and he will drop after apeaking to him i thought some one proffesional empleoys even Blue dart has then i did as i said ...then this ceo guy has come but the same attitude ...i have to be there...tell me is this the only job on the dam earth we have to wait for sick delivery guy ...get the f** out of this card...guys be aware of this i am writing this mail to blue dart & also to citi bank who follow the pathetic rules where they leave customer to interact with such unproffinal people...hope blue dart is listening..



Nayeem Ahmed
Mobile No: [protected]
Sipment NO: [protected]

Its such a nasty experience with Bluedart courier, that one my couriers form Bluedart Kolkata to Bluedart Jammu, Gandhi Nagar with docket no. as [protected] containing my marriage CD's and my wife's election card, has been deliverd wrongly a week ago. Since a week i am asking for my courier but getting void results. They are not able to locate the address where my courier has been delivered. Now the only door for me to knock at is the police station. Please help me as soon as possible if you can.