Blue Dart Express — Bad behavior of customer care executive and wrong status update

Address:

Kolkata, West Bengal, 700052

Way Bill Number - [protected]
First attempt on 10th December was failed as I was not at home. Same day I called up customer care and scheduled for delivery on 12th December. I was waiting at home to collect the parcel however no one came for delivery but there was a status update showing that "consignee Out of Station". I am staying at complex and our security team told that no one came from Blue dart as the security register. On 12th of December I have called up customer care at morning but did not get good response also person does not know how to talk with client same thing happened when I called up customer care after seeing the wrong status in online tracking system.
Please take action on them who has updated wrong thing and also who does not know what is customer care.