Blue Dart Express — blaming the consumer for their mistakes

Address:

560066

Hi
I am about the receive a courier by Blue Dart by 7th August 2018. As It is very important, I took leave from my office and waiting for the courier by tracking the same.
The waybill number is [protected].
Shockingly the tracking details are shown as "the customer requested for future delivery"
When called up the customer care and Clearly said that I haven't raised any request for future delivery or I didn't get receive any calls from Blue dart Ex.
Then the customer care representative said its a technical error and the shipment is out for delivery. Again I started tracking the details. It didn't come till 6:00PM.
It didn't come. So I inquired with Customer Care again and the response was it is out for delivery.
At 6:55PM, I get the tracking details such as customer is not available in the place.
Whole day the person who was waiting for the courier by sitting in home, is not available.
I have almost lost 40 INR by calling to the customer care for this free shippment.
Now my question is all that why did the Blue Dart Ex making the customer as a fool.
Let them say the delivery is delayed by technical reason or whatever.
Why the customer is blamed for their inability.
Looking for the resolution for this.
I am not the only one who is writing this in this forum. There are many like me. What is the action the Blue Dart Ex is going to take.
It literally killed my time.

Regards
Sundar