| Address: | New Delhi, Delhi, 110005 |
Hi,
I am a very dissatisfied customer as i did not received the courier and the status updated on bluedart website (Tracking page) was, "no such consignee at the given address".
The first message on my phone that i received at 07/10/16 11:55 am and since then i was continuously tracking on the site however at 11:28 pm last status was updated no consignee at given address.
My waybill # [protected] showed me the whole detail when it was out and since then i never stepped out of my house just in case the delivery boy might come any time however i received the packages from flipkart and amazon without any hassle but no one came from blue dart.
I want a strict action to be taken by you as it happened with me in the past with blue dart earlier. I believe these guys just update the statuses and relax there enjoying there talking to each other. This is what the perception has been created just because of there lethargic nature of doing work.
Nobody called me, not even a single message from even the company and even on monday (03/10/16) i've received one package from blue dart with same address details and it was delivered and yes i received a call as well from courier man that your parcel has arrived and i am outside the given address. I said wait i am coming downstairs to collect it.
1. My question is how come blue dart courier was delivered on monday (03/10/16) and failed to deliver it on friday (07/10/16)?
2. Is it not your responsibility to call the customer if you are unable to find the address?
3. How other vendors are able to locate the address & deliver the packages and when courier guy from blue dart comes he is unable to deliver the package as the addressee does not live there?
4. The package that is supposed to be delivered is from rbl bank (New credit card), i just want to ask blue dart courier guy that are you questioning bank that without residence verification they have issued a card? Is it like they have issued a card to a person who don't live there?
5. Do you have some kind of tracker to track the guys who goes out and deliver the packages to the customer? If no then i want to know how company (Blue dart) can claim that courier guy went to the customers place and there was no customer by that name mentioned in the package?
If you think that you can question me if i was there at my residence or not then i must tell you in advance that where i live every one knows me and those people will tell the truth that i was there all the time and some one from blue dart came or not.
Please check back from the staff of your organisation on how they can resolve this issue and i want an apology from the staff or confession that he never went out to deliver the package at my address.
Regards,
Ankit srivastava
[protected]
Sent from my iphone 6s
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