Blue Dart Express — blue dart delivery not received

Address:

600119

I didn't get my delivery awb # [protected] for more than a week and i wasn't intimated anything about it. Suddenly i got a message saying that the shipment undelivered and contact bank for more details. When i checked the status of delivery through tracking tool then shocked that it was out for delivery on 13th nov 2018 at 1 pm and the delivery marked as undelivered around 8 pm on the same day with the reason that such consignee is not at the provided location. I didn't get any sms, call or email about that. After that on 16th nov i got a message that ypur shipment will be delivered within 72 hours but didn't. As today i checked the status, it's showing as shipment undelivered and returning to origin as per sender's request. The worst thing ever is my home is just within 2 km range from blue dart sholinganallur office in chennai.