| Address: 8/282 B,C,D,E & F BEACH COMPLEX, SILK STREET NR., BEACH POST OFFICE CALICUT |
I am filing this complaint against Blue Dart regarding the repeated delay and disputed delivery updates for my shipment with AWB [protected].
The shipment had an expected delivery date of 16 September 2026, but it was not delivered as promised. The tracking history shows multiple consecutive "Delivery Delayed" updates on September 15, 16 and 17.
On 18 September 2026, the shipment was marked Shipment Out for Delivery at 1:47 PM. However, at 8:00 PM, the tracking status was changed to Delivery Attempted - Premises Closed.
I did not receive any phone call or other communication from the delivery executive before this status was entered. I was not informed that the delivery executive had arrived at my premises, and therefore I dispute the accuracy of this delivery attempt status.
I had already contacted Blue Dart Customer Care by email regarding the issue. Despite raising the complaint, the shipment was still not delivered.
On 19 September 2026, further tracking updates appeared, including Shipment Out for Delivery and Consignee Has Given BDE HAL Address. However, the shipment was still not delivered. The repeated status changes without proper communication have caused unnecessary delay and inconvenience.
My Blue Dart Complaint ID is 1933543 and my National Consumer Helpline Docket Number is 10212373.
I request Blue Dart to:
Investigate the delivery attempt recorded on September 18, 2026.
Verify whether the delivery executive actually attempted delivery and whether any call or contact was made.
Explain why the shipment was marked "Premises Closed" without contacting me.
Explain the subsequent tracking updates on September 19.
Arrange delivery of the shipment without further unnecessary delay.
Take appropriate corrective action regarding inaccurate or disputed delivery status updates.
Provide a written response to my complaint.
I am submitting this complaint because the shipment has remained undelivered despite multiple delivery-related updates and previous complaints to Blue Dart.
AWB: [protected]
Blue Dart Complaint ID: 1933543
NCH Docket Number: 10212373
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