Blue Dart Express — careless behaviour of delivery boy

My parcel arrived at bluedart office kanpur on last week of september delivery boy called me and told to deliver the parcel on 29 sep but didn't. After that he never called me neither delivered my parcel. On tracking i came to know that my parcel will be delivered on secondary address while i never requested for secondary address neither i have. I went to bluedart office and they said that they will deliver it to my address with in 2 days but didn't.
At last they returned my parcel to the origin place.
On 16 oct my parcel has been redispatched via bluedart and i got an sms from bluedart to deliver it on 23 oct but didn't. It is very urgent.
Awb #[protected]