Blue Dart Express — complaint against employee called muskan

My name is jay arvind parekh, actually we were expecting a courier from sbi on 6 nov, unfortunately the delivery boy did not call us before coming and my family members went down to buy vegetable the delivery boy left a note saying that he tried to contact but nobody recived and left, later i called the contact center and spoke with a stubborn women called muskan i informed her about the same and told her that i am flying on 10 to jammu and want the delivery to be scheduled before that, she is telling that i only have 3 to 6 slot available on 10 nov and i am explaining her that i am flying at 2 pm but she is just adamant and telling its your problem what kind of customer service is this, blue dart as a company has changed they are not concerned about their customers my waybill no is [protected] in the name of my wife akansha parekh