Blue Dart Express — Complaint regarding non delivery awb no [protected]

Address:

Jamnagar, Gujarat, 361009

Sir,
This is regarding non delivery of above mentioned number shipment which was received at jamnagar which was showan out for delivery at 2.51 PM on 07 Oct 16 and other shipment detail. message of your company service received by me and calls inquired by me datail are attached as word document for your ready reference some calls details as follows which were made on your blue dart courier service no[protected] .
On 07 Oct 16
22.41 hrs and 22.44 hrs
On 08 Oct 16
09.08 hrs, 09.09 hrs, 09.12hrs, 09.13 hrs, 18.21 hrs, 18.23 hrs, 18.25 hrs
On 10 Oct 16
15.51 hrs, 18.49 hrs, 18.50 hrs

My main complaint is that
messages reflecting that customer not available and premises closed is totally fake because I am 100 % available at home since 07 oct 16, these are very irritating messages if customer made available for this commitment.

2nd proof is that for this shipment I inquired many times on your blue dart courier service no[protected] which you can from server or mobile statement detail.

3rd point is that nowdays delivery boy Mobile Number does not reflect on messages which is very convenient for customer waiting since dawn to dusk that when is shipment will come. In this condition customer can not go outside for his commitment in waiting of parcel.

4th if they not in position to deliver items they should give clear cut message that your item will be delivered so on so date and time. I don, t why this type message comes that of not availability to save their skin from company or showing their performance of fast sevice.

5th Meanwhile three other shipment delivered to me on same address between 7 oct 16 to 11 oct 16 their detail as follows
way bill no [protected] on 9 0ct at15.59 hrs and other way bill no [protected] on 11 oct 16 at 13.17 hrs if I was not available or premises closed how could they delivered above parcels and why not way bill no [protected] that also after so may reminders.

I inquired from customer service they told that nowdays delivery man number is not being sent, on requesting that i will contact delivery man number and name, they provided me name and number but i got that was also switched off.
lastly I want to say this is not a complaint but irritation of honest customer and request that further system may please be made more convenient which will be benefitted to company and for customer also.
Thanking You.

Yours Sincerely,
Rakesh Kaushik
M No- [protected]