Blue Dart Express — consignment booked on 16/09/17 still untraceable.

Address:

Kolkata, West Bengal, 700013

Consignment booked (Consignment no - [protected] dt 16/9/17) from mumbai to kolkata but still not delivered. Could you provide some information on this. For durga puja road restrictions were there for 10 days and after that it opened but it still has not reached its destination.
From 10/10 to 17/10 there were no restriction and still not delivered.
Your customer care executive just talk and put down the phone, it seems we have made a huge mistake by opting for your services. Either pass on information or give us mail id to whom to contact.

Screen shot of shipment.
Hsw apex/sfc pud centre shipment arrived 03-oct-2017 10:41
Hsw apex/sfc pud centre paper work inscan 03-oct-2017 07:20
Kona warehouse shipment further connected 03-oct-2017 02:53