Blue Dart Express — courier delivered to someone else without informing me

The worst courier service I have ever seen. The delivery guy delivered my courier to someone else without even calling me once. The delivery took place without even calling the recipient. How can they compromise with such sensitive issues, they don't even give the contact no. of the delivery person.
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My order from British Council with Blue Dart Awb #[protected] is not delivered. I was at home but I received an sms saying that my premises are closed. Later, I received another sms saying that my order will be delivered today. I waited the whole day but the order is not delivered. Please, fix this issue as soon as possible. Thank you!
My name is Kochin Pal bluedart courier service it's very poor and also your courier man and customer care executive behaviour very raaf so i am not a tolerate this kind of misbehaving of your services so please my complaint against action immediately

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    +91 79 6612 1212
    Blue Dart Express Address
    Shalimar Co-Op Housing Society Ltd, Ashram Road, Ahmedabad, Gujarat, India - 380009
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