Blue Dart Express — courier delivery delayed

The courier service by blue dart waybill no : [protected] was not delivered on time. Reason for the delay is said to be "delay caused beyond control". The shipment had arrived in delivery place on 10/10/2018 and it remained there for the next day as well that is 11/10/2018.

It was a very important formal document, that was supposed to reach by 10/10/2018. But, due to negligence of the service provider, the courier was not delivered and it remained in the thrissur office for the whole day. The company does not take any liability what so ever. Who will bare the damages caused by such negligence? The proof of this is attached as image with this message.