Blue Dart Express — courier re-dispatched to sender

Address:	Bluedart services, Suryapet, Nalgonda, Andhra Pradesh, 508213
Website:	bluedart.com

My ielts scorecard is dispatched from gurgaon (Haryana) to suryapet (Telangana), the local bluedart agency sent it back to the sender without informing me about anything. They didn't call or tried to find my address, they just resent it without any notice, due to which my admission process in usa got into problem. This is the worst experience i had, when i went to their office they didn't give me details of the sender to request them to send it again, they told it was my mistake.
What's the duty of courier service?: to deliver the courier to the concerned address and call them if they can't find the location.
This bluedart office in suryapet didn't try to find my address nor tried to call/inform me when it is sent back.
Awb# [protected]
Please take necessary action