Blue Dart Express — courier undelivered, no contact so far

Address:

Kottayam, Kerala

A courier carrying some of my important educational certificates had arrived at ponkunnam bluedart office in kottayam, kerala three-four days back. Still now they haven't contacted me nor i was able to contact them (No telephone number provided for this outlet yet). I was in an emergency and i contacted customer service to know about this. There is no problem with the address given or the mobile number provided. Still they are irresponsible enough to contact me or deliver my package. Please do the needful.