Blue Dart Express — Credit card showing delivered to me but I didn't receive and also got no any call regarding delivery

Address:

BT Road Blue dart office

I got message for delivery of my HDFC credit card with a tracking number but that day no delivery has been made but it is showing that the delivery has successfully completed.
As per new policy the person should receive OTP. But I did not receive any OTP or call from them neither any package delivered to the given address. This is very much confidential yet they showed very much irresponsibility and also the text showed successful delivery provided my spelling of my name wrong.
Kindly help with this important issue.
Regards,
Gourab Sengupta
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