Blue Dart Express — delay delivery, misleading information and rude behavior of customer care no - [protected]

Address:

Vadodara, Gujarat, 390023

Reference to the way bill no. [protected] just the see the status and my conversation on your help line[protected] as per given below

04/06/18 : Consignment booked from Rewari
04/06/18 : Reached Mahaipalpur ( connected further on 08/06/18 )
06/06/18 : My conversation with one lady informed me that "your parcel is in
Baroda and you will get delivery today itself" - MISLEADING
07/06/18: My conversation with Ms.DHARA, as I could not hear her properly
talk her loudly and she get MAD told me very rudely that Delivery
Date is 08/06/18 and HANGED UP. I try again 2 times to talk to
help line both the times DHARA answer the phone and HANGED
UP saying "Delivery Date is 08/06/18) - REALLY GREAT KIND OF
CUSTOMER SERVICE .
07/06/18: I dare to call help line again SHAILEE answered the call and she
assured me that she will inform the concern person to connect
parcel immediately so that I will get it in time. Where as reality
was something different.She must be knowing that even if it get
connected on 07/06/18, it takes at least 48 hours to reach
BARODA . Hence she also lied at me and due to her misleading
statement I committed my customer to deliver the material on
09/06/18. - REAL HELP LINE MAKE CUSTOMER HELPLESS
08/06/18 : When I see online that consignment is connected further, I again
call helpline . VICKY answer the call and inform me that It will
take at least 48 hours. Next 48 hours was weekend final due to
your service and irresponsible customer service I faced the
problem. My customer told me like anything but I had no answer
11/06/18 Finally consignment reach on 11/06/18 (just late by 3 days) but
story is not over. I have given them my mobile nos so that any
body can reach office to get delivery but Nobody bother to call
and just drop the box at my office in lunch time when there were
no responsible person. Delivery boy simply drop the box without
any paper.
After that I called several time for paper but nothing has happen so far. I been to your depot at Gorwa, Baroda personally but till now no action taken from your side. So my BIG QUESTION IS.
IS YOUR CUSTOMER CARE STAFF IS FOR THE SAW OFF ONLY OR THE DO SOME THING TO HELP THE CUSTOMERS?
Frankly speaking so far I haven, t face any problem but when problem faced you guys are not ready to face the customer.
And my supplier CAPSUGEL, real stupid that they can not force you to take action. They must be giving you good business but you guys don't care for business. If this thing happens one more time I am going to KICK THEM OUT. I care for my customer and I never misguide my customer whether they are BIG or SMALL.