Blue Dart Express — delay of my bluedart parcel with waybill number [protected]

Address:

141, debaipukur road, uco bank, Hindmotor, hooghly-712233, Hooghly, West Bengal, 712233

Was supposed to get my parcel on 20th december 2019
The bluedart courier boy called me and said he will deliver the parcel the very next day so i agreed. Next day 21st december i called him to remind him to deliver the parcel. He said he will deliver it within one hour but he didn't and at night i got a text that it was not delivered because i was unavailable which isn't true.
Next day 22nd december a girl called me to inform me that my parcel was not delivered and what to do with it so i told her the whole scenario and she said it will be delivered within 2 days. On 23rd and 24th dec i talked to her on phone and she said there is some problem going on due to connectivity failure so they are proceeding now and it will be delivered within 2 days. And now it's been more than a week i still didn't recieve my parcel. What kind of service is this. I asked the girl to tell me the whereabouts of my parcel so that i can personally go and recieve it but she didn't help either. Now it's showing on bluedart tracking site that the consignee refuse to accept. I am harassed enough kindly deliver the parcel as soon as possible.