Blue Dart Express — Delievery agent didn't delivered the product at home

Address: Blue dart, Kharagpur PUD

My name is john and i ordered a gift for my friend on her address .. i didnt provided the Mobile number but given her full address .. but the delivery agent didnt even tried to deliver .. what they do is bring the parcel from the office and sits under a tree and calls every receiving person to come and take parcel from him..

They dont try to find the house ..

The AWB [protected] they didnt delivered it to my friend . The status of the parcel is "Need department Name/Extention number" .

Why they didnt deliver when they had the address on the parcel ?