Blue Dart Express — delivery in wrong hands

Keya Madhukar

from Chennai, Tamil Nadu

Address:

560103

I ordered a mi a1 phone from the mi website which was to be delivered today at my office address. I got a missed call alert from an unknown number at 3.45pm so i did not take it seriously. Later in the evening at 8.25pm i got a mail that my phone has been delivered. I called bluedart and they told me that my phone was delivered to the address, but i did not receive it. I checked with the admin team in my office and the mailroom as well and no one has received it fro my office. Who is responsible for this.

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Blue Dart Express customer support has been notified about the posted complaint.

Nov 13, 2017

Updated by Keya Madhukar Waybill number:[protected]

Nov 14, 2017

Updated by Keya Madhukar Let's try to see the bigger picture here :
1. A product of some monetary value was marked as delivered without any prior communication about the same to the receiver of the courier.
2. On reaching out to Blue Dart, first thing that was told to me with 110% confidence was that it was in the mail room of my employer (with the exact location) saying I was contacted but could not be reached.
3. This confidence led me to investigate further in my office if this was the case. But I could not find any record of that courier in my office. Which led me to finally raise this complaint where I was told there is 24 hrs needed.
4. an hour after this I got a call from a courier guy from Blue dart who said he has my courier.
Which means it wasnt delivered in the first place and both customer care execs mislead me
On top of that, the delivery guy with that courier was unprofessional. he marked the delivery as complete when this wasnt the case. Will any action be taken regd the same?
What about the customer care exec who made me doubt the Admin team in my organization.