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Blue Dart Express — delivery status updated as address not found without even calling

I have message saying your courier dispatched and no one even called me and updated the status as undelivered because if incomplete address. If you are not able to track then at least call before updating such remarks. Please send the contact number of persons who is going to deliver, so that we can call and communicate.
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    Customer satisfaction rating
    8%
    Complaints
    8165
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    Resolved
    687
    Blue Dart Express Phone
    +91 79 6612 1212
    Blue Dart Express Address
    Shalimar Co-Op Housing Society Ltd, Ashram Road, Ahmedabad, Gujarat, India - 380009