Blue Dart Express — Disrespectful behavior and delivery protocols

Address:

712258

Yesterday i found a sorry card on my door stating they have missed me. Only the awb number mentioned with the source and no call was made to me before or at the time of delivery. Today morning i personally visited their office to collect the document as it is an important bank document. The document was not there. It was with the delivery boy only. So i called him up.
All he was trying to do is make me understand their rules and the way he was talking to me was like he is my boss. Not being in my home was my fault according to him. Its not his responsibility to inform anything. It is not his company's responsibility either. When i asked him to deliver it, he said i will call you and you must pick the phone. Another warning given to me.

Details :
Delivery boy : chandan
Company : blue dart / zodiac express
Location : bally
Delivery address : 21 j k street uttarpara.