Blue Dart Express — how bluedart cheats vendors!
I am writing this mail to address a major concern for us and a cheating behavior at the end of bluedart.
On noticing the february bluedart invoice it was found that multiple shipments sent by our company had incorrect weight entered and billed to us. The list of such shipments was shared on mail for which we received a response from your team with the dimensions of the shipments.
We expected a more concrete revert as to why the dimensions and weight are being incorrectly charged. On not receiving a response for almost 10-12 days we tried contacting mr amit maheshwari and mr sanjay.
On speaking to mr amit maheshwari he told that he would like us to invite to one of the warehouses of bluedart and explain the process of charging weight.
I told him clearly that we are aware of the process but the weight entered is completely incorrect. With that he also told that he is from the credit department and he will not able to help us so i shall contact mr sanjay for this.
My staff recently received a mail from mr sanjay in respect to the same issue stating that he would also like to invite us to the rama road bluedart warehouse and teach us how weight is charged.
On personally calling mr sanjay, there were certain statements made by him, that brought me to shock:
1) while i told him to check why the shipments sent by me a day earlier as well were charged incorrectly, he started to explain me how to pack the shipments and how to put on tape on them. (It is funny how a 5 kg shipment can become a 22 kg shipment with putting extra tape on it.) i told him to give me an explanation for the incorrect weight and he continued to teach me how to put tape and how to pack our shipments which we have been packing since 4 years.
2) on putting pressure on mr sanjay to prove me the weight of only 2 shipment charged to me incorrectly so that we can clarify that whatever we are saying is on utmost faith. He asked his colleague the cod amount of the particular shipment and said that since this shipment is for 27500 as the cod amount, the weight of the shipment can be 22 kg.
This infuriated me even more since the cod amount is not a criteria for entering the weight of a shipment.
My staff had earlier noted the same in the billing as well, the shipments which had a higher cod amount but same weight as the other shipments, were charged more weight.
We had ignored this because we expected bluedart to be more professional and honest in the billing process.
3) the next statement made by mr sanjay was goundbreaking and it was the most infuriating for a customer of all other statements.
He told his colleague while i was on hold on his call that he shall put shipments for central vision with weight more that 5 kg on hold if they see one.
I hope as person is all senses i understand what he trying to do.
First bluedart will put incorrect weight on one of my shipments and then my customer will suffer delayed delivery because of bluedart's greed and error in the billing process?
I addressed the same to you as well mr ajay over the phone and told that something like this is happening.
But it was found today that 12 of the shipments sent by me yesterday were put on hold and my customers will suffer delayed delivery for those shipments.
I expect honest and clear people to give me a revert in bluedart.
I will appreciate to get in touch with sensible people only and get it resolved for me.
This has infuriated me to the core and i am no more interested in using bluedart services.
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Mar 17, 2018
Blue Dart Express customer support has been notified about the posted complaint.
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