Blue Dart Express — Important Shipment not delivered

Address:	Ghaziabad, Uttar Pradesh, 201010
Website:	www.bluedart.com

This is regarding a shipment with way bill number [protected] which was couriered on 16 Feb and supposed to reach on 17 Feb. But when we checked the status it said the shipment was out for delivery, which later changed to Delivery Attempted-Premises Closed. We live in a society and somebody is at home always. After getting this update when we checked at the main gate (which is open 24*7) we got to know that nobody from bluedart came to delivery the shipment. And also we did not got a call from the courier person on the number mentioned on the shipment. and now the status on the website says that Undelivered Shipment Held At Location. Dont understand why is the status so and also when we tried to contact the customer service nobody has a clue about the shipment. Can somebody please help us locate the shipment as it has some important documents. Need to get an update asap.